Acceptance of Foreign Patients and Medical Referrals for Visitors to Japan

「◆ Emergency medical assistance for foreign visitors to Japan, positioned as a growth driver, is progressing steadily by firmly capturing demand accompanying the surge in inbound visitors」

「The company is strengthening the development of strong relationships of trust with domestic medical institutions and partnerships with highly credible global partners. In terms of profitability, revenue increased year on year as a result of strategic price revisions for services provided to major global partners, pursued since the previous fiscal year, and the shift toward a more profitable business structure is steadily progressing.」

「Opportunities to provide medical assistance services when foreign nationals in Japan experienced unforeseen situations such as illness or injury remained strong throughout FY2025 as the number of foreign travelers to Japan stayed at a high level, lifting demand for medical arrangements overall. In addition, the company's ability to maintain strong relationships with its main customer base of European clients, comprising insurers and assistance companies, and to reliably capture the increase in cases resulting from the recovery in travel from Europe drove business performance. As a result, both the number of assistance services provided and revenue substantially exceeded the previous fiscal year's results.」

「Opportunities to provide medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury increased as the number of visitors to Japan rose sharply, while revenue increased substantially year on year.」

「Opportunities to provide medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury increased as the number of visitors to Japan rose sharply, while revenue increased from the previous fiscal year.」

「Opportunities to provide medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury increased as the number of visitors to Japan rose sharply, while revenue increased year on year.」

「Opportunities to provide medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury increased as the number of visitors to Japan rose sharply, while revenue increased substantially year on year.」

「Opportunities to provide medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury, as well as revenue, increased year on year as the number of visitors to Japan rose with the transition to living with COVID-19.」

「Revenue from medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury increased substantially year on year as the number of visitors to Japan from overseas rose sharply. In anticipation of further demand growth, the company is working to strengthen its relationships with overseas non-life insurers and assistance companies, its clients.」

「Revenue from medical assistance services for foreign nationals in Japan increased substantially year on year as the number of visitors to Japan from overseas rose sharply.」

「As the number of visitors to Japan from overseas fell sharply due to the spread of COVID-19, opportunities to provide medical assistance services when foreign nationals in Japan experienced unforeseen situations such as illness or injury remained substantially lower. However, revenue increased substantially year on year as entry restrictions were eased.」

「As the number of visitors to Japan from overseas fell sharply due to the spread of COVID-19, opportunities to provide medical assistance services when foreign nationals in Japan experienced unforeseen situations such as illness or injury remained substantially lower. However, revenue increased slightly year on year as entry restrictions were eased.」

「As the number of visitors to Japan from overseas fell sharply due to the spread of COVID-19, opportunities to provide medical assistance services when foreign nationals in Japan experienced unforeseen situations such as illness or injury remained substantially lower.」

「In the international medical business, opportunities to provide services have not returned to pre-COVID-19 levels because restrictions on overseas travel and other activities related to the pandemic remain in place. In anticipation of the future easing of travel restrictions in various countries, the company is working to strengthen its network of domestic medical institutions.」

「The company has been operating consultation services relating to medical care for foreign nationals smoothly, commissioned by the Ministry of Health, Labour and Welfare, Osaka Prefecture and other local governments, and has been providing consultation services for medical institutions. It aims to further strengthen cooperation with local governments and medical institutions regarding the acceptance of foreign patients.」

「As the number of visitors to Japan from overseas fell sharply due to the spread of COVID-19, opportunities to provide medical assistance services when foreign nationals in Japan experienced unforeseen situations such as illness or injury remained substantially lower.」

「The company also won a contract from the Ministry of Health, Labour and Welfare for the outsourced operation of a health follow-up center for people entering Japan from countries experiencing outbreaks of COVID-19 variants, which helped contain the decline in revenue to a certain extent.」

「Although the number of opportunities to provide medical assistance services when foreign nationals in Japan experience unforeseen situations such as illness or injury declined substantially as the number of visitors to Japan from overseas fell sharply due to the spread of COVID-19, the Ministry of Health, Labour and Welfare's one-stop consultation service for medical care for foreign nationals continued to operate smoothly, as it did last year.」

「The company has continued since the previous fiscal year to undertake from the Ministry of Health, Labour and Welfare and Osaka Prefecture a consultation service concerning medical care for foreign visitors to Japan and foreign residents, for whom providing smooth medical care in the event of illness, injury or other unforeseen circumstances is a major challenge. It handles inquiries from medical institutions and is strengthening efforts to further expand the number of clients for this business.」

「As the number of visitors to Japan from overseas increases, providing smooth medical care when foreign nationals become ill or injured or face other unforeseen circumstances in Japan is becoming a major challenge. Since the previous fiscal year, we have continued to undertake consultation services concerning medical care for foreign nationals from the Ministry of Health, Labour and Welfare and local authorities, and have steadily handled inquiries from medical institutions. The one-stop consultation service exclusively for foreign patients at medical institutions, which has been offered nationwide since October last year, will continue to be provided after April this year. Revenue from contracts received for this business in the previous fiscal year is reflected in the results for the first quarter. We are also strengthening efforts to further expand the number of clients for this business.」

「We were selected by the Ministry of Health, Labour and Welfare as the operator of a one-stop consultation service for foreign patient care and began handling inquiries from medical institutions nationwide.」

「In the emergency medical assistance service for foreign visitors to Japan, we were awarded a contract by the Ministry of Health, Labour and Welfare for its one-stop, nighttime and holiday consultation service for medical institutions supporting foreign patients, and began operations in October. In addition, negotiations for similar contracts with prefectural governments and leading medical institutions are progressing.」

「We developed an emergency medical assistance service structure for foreign visitors to Japan by advancing cooperation with government agencies, local authorities, insurers and medical institutions, and made thorough preparations, including early recruitment and training of personnel.」

「We strengthened sales at our Chinese group company, which receives the largest number of patients, and focused on information distribution and advertising through WeChat and other social media. Further growth in the number of patients received is expected. On 13 March, our company, Takayama City in Gifu Prefecture, Takayama Red Cross Hospital, Kumiai Kosei Hospital and Sompo Japan Nipponkoa Insurance Inc. entered into a five-party agreement on cooperation to improve emergency medical arrangements for foreign tourists in Takayama City and on disaster prevention, mitigation and reduction.」

「We will strengthen sales at our Chinese group company, which receives the largest number of patients, while focusing on information distribution and advertising through WeChat and other social media, with the aim of further increasing the number of patients received.」

「In the international medical business, which receives foreign patients, the number of services provided has increased as awareness of Japan's advanced medical care has grown and the number of medical institutions receiving foreign patients has risen.」

「In the international medical business, the number of services provided has also increased as the number of medical institutions receiving foreign patients has grown. Going forward, we will work with government agencies, insurers and others to capture demand for emergency medical assistance. At the end of July, we were commissioned by the Japan Hospital Association to provide telephone medical interpreting services. From August, we also began providing Hospital Assist, which coordinates medical institutions and foreign patients and performs related services.」

「The international medical business, which receives foreign patients, also achieved steady results as awareness of Japan's advanced medical care increased and the number of medical institutions receiving foreign patients grew. By steadily carrying out telephone medical interpreting services and medical interpreting courses under the Ministry of Health, Labour and Welfare's project to improve the environment for receiving foreign patients at medical institutions, we have continued to raise awareness of the company among medical institutions and in the medical interpreting industry. The number of patients received increased steadily.」

「In November, in addition to Facebook, we began distributing information via WeChat through our Chinese group company as part of our social media services. As noted above, the number of patients received increased steadily, supported by an improved patient-receiving environment.」

「To develop personnel able to work in medical settings receiving foreign patients, we have long provided practical medical interpreting courses based on the Ministry of Health, Labour and Welfare's curriculum. In September, the General Foundation of Japan Medical Education approved us as an organization authorized to grant eligibility to sit the medical interpreting skills certification examination.」

「Beginning in April, we partnered with Changsheng Life Insurance Co., Ltd. to provide ancillary service support for an insurance product developed to cover various treatment-related costs for Chinese customers who wish to undergo cancer treatment in Japan.」

「In the international medical business, the steady accumulation of past results and the designation in January as a medical travel support company by 22 of the 28 medical institutions in the Japan International Hospitals network have supported steady growth in the business of receiving foreign patients from overseas. We aim to further increase the number of patients received through local promotional activities and cooperation with related industries.」

「On 31 January 2017, 22 of the 28 medical institutions in the Japan International Hospitals network designated us as a medical travel support company. In December 2016, we also began providing assistance services under the inbound travel insurance program launched by the Japan Association of Travel Agents, and in January 2017 we began providing assistance services under the JAL Japan Dynamic Package, a product launched by JALPAK for Thai customers.」

「In August, we established a Japan Treatment Consultation Support Center in China with Jisenkai, a social medical corporation foundation, to support Chinese patients seeking medical treatment in Japan. Together with referrals to Japanese medical institutions through the Chinese medical portal site 就医160, with which we formed a business partnership in March, we are responding to demand from Chinese patients seeking treatment in Japan and expect inbound demand to increase.」

「In the international medical business, we continue to steadily receive foreign patients from overseas. As the number of visitors to Japan has increased, the number of services providing emergency referrals to Japanese medical institutions has also gradually increased.」