High-Quality Life Assistance Services
First written in FY2016-Q2. 19 of 39 entries say "Advanced", first in FY2017-Q1. Latest entry: FY2026-H1.
Emergency Assistance Japan moved to the "Worse" side of this theme in 2022.
0 other companies' latest entry also says "Other".
- FY2026-H1Revenue increased, but profit temporarily declined due to implementation costsAnnual report
「As a result, revenue in the Life Assistance business was ¥252 million, up 5.8% year on year, while segment profit was ¥32 million, down 42.7%.」
Revenue in the Life Assistance business increased due to contract reviews and other factors, while segment profit fell 42.7% year on year due to higher costs for implementing Genesys Cloud. - FY2025AdvancedAnnual report
「As a result, revenue in the Life Assistance business was ¥484 million, up 7.7% year on year, while segment profit was ¥114 million, up 13.3% year on year.」
Against a backdrop of contract reviews and other factors associated with an increase in the number of cardholders at existing customers, revenue in the Life Assistance business increased 7.7% and segment profit increased 13.3%. - FY2025-H1AdvancedAnnual report
「In the Life Assistance business, revenue increased year on year due to contract reviews with existing customers and other factors. As a result, revenue in the Life Assistance business was ¥239 million, up 9.1% year on year, while segment profit was ¥56 million, up 32.2%.」
Following contract reviews with existing customers and other factors, revenue in the Life Assistance business increased 9.1% and segment profit increased 32.2%. - FY2024AdvancedAnnual report
「Revenue in the Life Assistance business was ¥449 million, up 8.5% year on year, while segment profit was ¥100 million, up 28.2% year on year.」
Following contract reviews with existing customers, revenue in the Life Assistance business increased 8.5% and segment profit increased 28.2%. - FY2024-H1Higher revenue and lower profitAnnual report
「In the Life Assistance business, revenue increased year on year due to contract reviews with existing customers and other factors. As a result, revenue in the Life Assistance business was ¥219 million, up 8.2% year on year, while segment profit was ¥42 million, down 15.4%.」
While revenue turned to an 8.2% year-on-year increase due to contract reviews with existing customers and other factors, segment profit fell 15.4%. - FY2024-Q1Continued increase in sales and decline in profitAnnual report
「In the Life Assistance business, revenue increased year on year due to contract reviews and other factors associated with an increase in the number of cardholders among existing customers. As a result, revenue in the Life Assistance business was ¥107 million, up 6.4% year on year, while segment profit was ¥20 million, down 32.2%.」
While revenue in the Life Assistance business turned to a 6.4% year-on-year increase due to contract reviews and other factors associated with an increase in the number of cardholders at existing customers, segment profit fell 32.2%. - FY2023Narrower full-year revenue decline, continued profit decreaseAnnual report
「In the Life Assistance business, revenue edged down year on year due to contract reviews with existing customers. As a result, revenue in the Life Assistance business was ¥414 million, down 1.3% year on year, while segment profit was ¥78 million, down 50.9% year on year.」
Although the revenue decline resulting from contract reviews with existing customers narrowed from the previous fiscal year, segment profit fell 50.9%, marking another substantial decline in profit. - FY2023-Q3Narrower revenue decline, continued profit decreaseAnnual report
「In the Life Assistance business, revenue declined year on year due to contract reviews with existing customers and other factors. As a result, revenue in the Life Assistance business was ¥306 million, down 4.5% year on year, while segment profit was ¥67 million, down 59.9%.」
Although the revenue decline due to contract reviews with existing customers and other factors narrowed to 4.5% year on year from the previous quarter's cumulative period, segment profit fell 59.9%, marking another decline in profit. - FY2023-Q2WorsenedAnnual report
「In the Life Assistance business, revenue declined year on year following the revision of contracts with existing business partners and other factors. As a result, revenue in the Life Assistance business was ¥202 million, down 9.3% year on year, and segment profit was ¥50 million, down 59.0%.」
Revenue fell 9.3% and segment profit fell 59.0% as revenue declines continued due to contract reviews with existing customers and other factors. - FY2023-Q1WorsenedAnnual report
「In the Life Assistance business, revenue declined year on year following the revision of contracts with existing business partners. As a result, revenue in the Life Assistance business was ¥100 million, down 16.4% year on year, and segment profit was ¥29 million, down 60.0%.」
Following the revision of contracts with existing business partners, revenue declined 16.4% and segment profit declined 60.0%, resulting in continued declines in both revenue and profit. - FY2022WorsenedAnnual report
「In the Life Assistance business, revenue declined from the previous fiscal year following the revision of contracts with existing business partners. As a result, revenue in the Life Assistance business was ¥419 million, down 18.7% from the previous fiscal year, and segment profit was ¥160 million, down 49.8%.」
Lower revenue resulting from contract revisions with existing business partners continued for the full year, with revenue down 18.7% and segment profit down 49.8%. - FY2022-Q3RestatedAnnual report
「In the Life Assistance business, revenue declined year on year following the revision of contracts with existing business partners. As a result, revenue in the Life Assistance business was ¥320 million, down 18.6% year on year, and segment profit was ¥167 million, down 32.1%.」
Lower revenue resulting from continued contract revisions with existing business partners led to an 18.6% decline in cumulative revenue and a 32.1% decline in segment profit. - FY2022-Q2WorsenedAnnual report
「In the Life Assistance business, revenue declined year on year following the revision of contracts with existing business partners and other factors. As a result, revenue in the Life Assistance business was ¥223 million, down 19.2% year on year, and segment profit was ¥123 million, down 28.1%.」
Following the revision of contracts with existing business partners and other factors, both revenue and segment profit in the Life Assistance business declined year on year. - FY2022-Q1WorsenedAnnual report
「In the Life Assistance business, revenue declined year on year following the revision of contracts with existing business partners. As a result, revenue in the Life Assistance business was ¥120 million, down 14.8% year on year, and segment profit was ¥74 million, down 17.4%.」
Following the revision of contracts with existing business partners, both revenue and segment profit declined year on year. - FY2021Lower revenue following contract revisions and higher profit due to cost reductionsAnnual report
「The Life Assistance business is based on a fixed revenue structure consisting of annual contract fees and therefore was not directly affected by the spread of COVID-19. However, revenue declined year on year following the revision of contracts with existing business partners. Revenue in the Life Assistance business for the fiscal year was ¥516 million, down 10.5% from the previous fiscal year, while segment profit was ¥319 million, up 16.2%, as cost reduction measures proved effective.」
Revenue declined 10.5% following the revision of contracts with existing business partners, while segment profit increased 16.2% due to cost reductions. - FY2021-Q3RestatedAnnual report
「In the Life Assistance business, revenue declined year on year following the revision of contracts with existing business partners. As a result, revenue in the Life Assistance business declined to ¥394 million, down 9.3% year on year, but segment profit increased to ¥246 million, up 29.0%, as the company worked to contain costs.」
Lower revenue resulting from contract revisions with existing business partners and higher profit due to cost containment have continued. - FY2021-Q2Lower revenue and higher profit following contract revisionsAnnual report
「In the Life Assistance business, revenue declined slightly year on year following the revision of contracts with existing business partners.” “As a result, revenue in the Life Assistance business was ¥276 million, down 6.1% year on year, while segment profit was ¥172 million, up 51.8%.」
Revenue declined 6.1% year on year following the revision of contracts with existing business partners, while segment profit increased 51.8%. - FY2021-Q1AdvancedAnnual report
「In the Life Assistance business, the company maintained ongoing contracts with existing business partners and provided reliable services, with revenue remaining firm. As a result, revenue in the Life Assistance business was ¥141 million, down 5.4% year on year, while segment profit was ¥90 million, up 100.5%.」
The company continued its ongoing contracts with existing business partners and provided reliable services, resulting in quarterly segment profit growth of 100.5% year on year. - FY2020AdvancedAnnual report
「Revenue in the Life Assistance business was ¥577 million, up 2.2% from the previous fiscal year, while segment profit was ¥274 million, up 98.9%, partly due to the effects of cost reductions.」
The Life Assistance business continued to provide high-quality services to existing customers, resulting in full-year revenue growth of 2.2% and segment profit growth of 98.9%. - FY2020-Q3AdvancedAnnual report
「In the Life Assistance business, the company maintained contracts with existing business partners and provided reliable services. As a result, revenue in the Life Assistance business was ¥434 million, up 7.0% year on year, and segment profit was ¥191 million, up 115.1%.」
Through maintaining contracts with existing business partners and providing reliable services, cumulative revenue increased 7.0% year on year and segment profit increased 115.1%. - FY2020-Q2AdvancedAnnual report
「In the Life Assistance business, the company maintained contracts with existing business partners and provided reliable services. As a result, revenue in the Life Assistance business was ¥294 million, up 9.2% year on year, and segment profit was ¥113 million, up 86.6%.」
Through maintaining contracts with existing business partners and providing reliable services, revenue for the first two quarters increased 9.2% and segment profit increased 86.6%. - FY2020-Q1AdvancedAnnual report
「In the Life Assistance business, the company maintained ongoing contracts with existing business partners and provided reliable services, with revenue remaining firm. As a result, revenue in the Life Assistance business was ¥149 million, up 15.5% year on year, and segment profit was ¥45 million, up 54.2%.」
Through ongoing contracts with existing business partners and reliable service delivery, revenue in the Life Assistance business increased 15.5% year on year and segment profit increased 54.2%. - FY2019AdvancedAnnual report
「In the Life Assistance business, the company’s reliable services for existing customers were favorably evaluated, and it was entrusted with new work by existing business partners, resulting in higher revenue.」
The company was entrusted with new work based on its services for existing customers, resulting in revenue of ¥564 million, up 13.0% year on year, and segment profit of ¥137 million, up 22.0%. - FY2019-Q3AdvancedAnnual report
「In the Life Assistance business, the company’s reliable services for existing customers were favorably evaluated, and it was entrusted with new work by existing business partners, resulting in higher revenue.” “As a result, revenue in the Life Assistance business was ¥406 million, up 10.7% year on year, and segment profit was ¥88 million, up 3.1%.」
The company was entrusted with new work by existing business partners, and revenue in the Life Assistance business increased 10.7% year on year while segment profit increased 3.1%. - FY2019-Q2AdvancedAnnual report
「In the Life Assistance business, the company’s reliable services for existing customers were favorably evaluated, and it was entrusted with new work by existing business partners, resulting in higher revenue.” “As a result, revenue in the Life Assistance business was ¥269 million, up 10.1% year on year, and segment profit was ¥60 million, up 0.4%.」
The company was entrusted with new work by existing business partners, and revenue increased 10.1% year on year while segment profit increased 0.4%. - FY2019-Q1RestatedAnnual report
「In the Life Assistance business, the company continued to provide reliable services, and revenue remained firm. At the same time, it hired personnel to handle the growing volume of customer-related work, resulting in higher personnel expenses. The company’s reliable service delivery was favorably evaluated, and it continued contracts with existing business partners. As a result, revenue in the Life Assistance business was ¥129 million, up 7.4% year on year, and segment profit was ¥29 million, down 0.4%.」
The company continued to provide reliable services, maintain contracts with existing business partners and hire personnel, resulting in a 7.4% year-on-year increase in revenue. - FY2018AdvancedAnnual report
「In the Life Assistance business, existing operations were carried out steadily, and new services also got off to a smooth start, with revenue remaining firm.」
The new services in the Life Assistance business got off to a smooth start, with revenue of ¥499 million and segment profit of ¥113 million. - FY2018-Q3AdvancedAnnual report
「In the Life Assistance business, existing operations were carried out steadily, and new services also got off to a smooth start, with revenue remaining firm.」
It is stated that the new services in the Life Assistance business got off to a smooth start. - FY2018-Q2AdvancedAnnual report
「The Life Assistance business continued to perform steadily, and revenue remained firm with the launch of some new services.” “As a result, revenue in the Life Assistance business was ¥244 million, up 6.2% year on year, and segment profit was ¥60 million, up 16.6%.」
Some new services were launched, and revenue in the Life Assistance business increased 6.2%, while segment profit increased 16.6%. - FY2018-Q1AdvancedAnnual report
「The company’s reliable service delivery was also favorably evaluated, enabling it to continue contracts with existing business partners and sign contracts for some new services, which is expected to lead to higher revenue from the next period onward.」
In addition to continuing contracts with existing business partners, the company signed contracts for new services, representing contractual progress that is expected to lead to higher revenue from the next period onward. - FY2017AdvancedAnnual report
「In the Life Assistance business, the company signed new contracts and demand for its services increased, resulting in firm revenue.」
In the Life Assistance business, the company signed new contracts, while demand increased and revenue remained firm. - FY2017-Q3RestatedAnnual report
「In the Life Assistance business, which provides concierge services for credit card companies, demand for the company’s services increased, including an increase in the number of services provided to overseas travelers after their return home. Revenue remained firm, supported by the favorable evaluation of the company’s track record.」
In the Life Assistance business, demand increased, including for services provided after customers returned home, and revenue remained firm as the company’s track record was favorably evaluated. - FY2017-Q2AdvancedAnnual report
「At the same time, the company actively pursued system investment and hiring to handle the growing volume of customer-related work, and worked to improve service quality.」
In addition to “pursuing quality,” the company actively pursued system investment and hiring to handle the growing volume of customer-related work. Revenue increased 6.3% year on year, while segment profit declined 13.6%. - FY2017-Q1AdvancedAnnual report
「Based on its 2017 goal of “pursuing quality,” the company advanced employee development and training and strengthened coordination with overseas centers, contributing to the expansion of partner companies’ sales by working to improve service quality. As a result, it achieved higher revenue and profit in the first quarter.」
Based on its 2017 goal of “pursuing quality,” the company advanced employee development and training and strengthened coordination with overseas centers. First-quarter revenue increased 8.9%, and segment profit increased 13.7%. - FY2016RaisedAnnual report
「Going forward, the goal is to improve customer satisfaction and earn a high level of trust by providing customers with the highest-quality services in the world.” “The company also updated its operations management system in February 2017 to further strengthen quality.」
The pursuit of high-quality services was broadened to encompass “the highest quality in the world,” “customer satisfaction” and “high levels of trust,” and the operations management system was updated in February 2017. - FY2016-Q3RestatedAnnual report
「In the Life Assistance business, the company is also implementing its 2016 goal of “operational excellence” and pursuing the provision of high-quality services that competitors cannot match. It has strengthened its internal structure, including overseas centers, so that it can meet every request from customers who are cardholders of partner companies. By building up expertise in concierge services and implementing rigorous quality control and internal training, it worked to improve service quality and contributed to the expansion of partner companies’ sales.」
The company has continued its existing policy of providing high-quality services, strengthening its structure including overseas centers, building up expertise, and maintaining quality control and training. - FY2016-Q2First statedAnnual report
「In the Life Assistance business, the company is also implementing its 2016 goal of “operational excellence” and pursuing the provision of high-quality services that competitors cannot match. Specifically, it has strengthened its internal structure, including overseas centers, so that it can meet every request from customers who are cardholders of partner companies. It has built up expertise in concierge services and implemented rigorous quality control and internal training, earning favorable evaluations from customers.」
As a goal for 2016, the company set the provision of high-quality services that competitors cannot match, and has strengthened its internal structure, expertise, quality control and training.