Impact of infectious disease outbreaks on customer traffic and business operations
First written in FY2016. 5 of 16 entries say "Materialised", first in FY2020. Latest entry: FY2024.
C'Bon Cosmetics moved to the "Worse" side of this theme in 2020, the same year as the typical company in this theme.
The whole theme swung hardest in 2020: 68 of 90 companies on the "Worse" side.
33 other companies' latest entry also says "Mitigated".
- FY2024MitigatedAnnual report
「The impact of the prolonged COVID-19 pandemic has fully subsided, and foot traffic is expected to continue recovering steadily.」
The company stated its view that the impact of COVID-19 has fully subsided and that foot traffic is recovering. - FY2024-Q3MitigatedAnnual report
「During the 9-month cumulative consolidated period of the third quarter, Japan's economic environment remained on a gradual recovery trend as economic activity normalized following the transition of COVID-19 to Category V and inbound demand recovered,」
The normalization of economic activity following the transition of COVID-19 to Category V and the recovery in inbound demand were disclosed, indicating that restrictions on store visits and business activities due to infectious disease are easing. - FY2024-Q1MitigatedAnnual report
「With COVID-19 classified as a Category V infectious disease, foot traffic has continued to trend upward and personal consumption has gradually begun to recover.」
The transition of COVID-19 to Category V was accompanied by rising foot traffic and a recovery in personal consumption, indicating that the impact of the external environment, particularly movement restrictions, is easing. - FY2023Foot traffic recovered, but the decline in visits by existing customers continuedAnnual report
「Although difficult conditions continued, including a decline in existing customers due to the prolonged impact of the COVID-19 pandemic, there were also positive signs, such as growing demand for cosmetics following the lifting of the mask-wearing requirement」
Although the easing of movement restrictions, recovering foot traffic and signs of growing demand for cosmetics were noted, the decline in existing customers caused by the COVID-19 pandemic remained an issue. - FY2023-Q3Long-term outbreak continues to affect store visits despite the lifting of movement restrictionsAnnual report
「Although foot traffic is recovering, our directly operated salons, the main sales channel, are face-to-face businesses and have been significantly affected by changes in consumer behavior resulting from the prolonged spread of COVID-19, which continues to materially affect store visits and other metrics.」
Although no movement restrictions, such as a state of emergency, were imposed and foot traffic was said to be recovering, changes in consumer behavior associated with the prolonged spread of infectious disease continued to affect store visits and other metrics. - FY2023-Q2MitigatedAnnual report
「Customer acquisition activities at events had remained sluggish since the onset of the COVID-19 pandemic in 2020, but the recent easing of restrictions on movement increased the number of both large- and small-scale events. Attendance at events also showed signs of recovering to pre-pandemic levels, resulting in a rising trend in customer acquisitions per event. Consequently, new store visits generated through event customer acquisition activities increased 53.6% year on year.」
The easing of restrictions on movement led to a recovery in the number of large- and small-scale events and attendance, while new store visits generated through events increased 53.6% year on year. - FY2023-Q1MitigatedAnnual report
「Under the easing of restrictions on movement, the number of large-scale events and independently held small-scale store events increased. As a result, customer acquisitions through event promotions increased 19.3% in the quarter from the fourth quarter of the fiscal year ending March 2022.」
The easing of restrictions on movement increased the number of large- and small-scale events, and customer acquisitions through event promotions increased 19.3% quarter on quarter. - FY2022-Q2Regular antigen testing introducedAnnual report
「During the state of emergency, which lasted 6 months, our Group prioritized the health and safety of customers and staff. We continued to thoroughly implement infection prevention measures and, in principle, conducted antigen tests twice a month for all staff at salons and beauty salons nationwide to screen for infection and create a safer environment.」
As the state of emergency and restrictions on store visits and event activities continued due to infectious disease, antigen tests were conducted in principle twice a month for all staff at salons and beauty salons nationwide to screen for infection. - FY2022-Q1RestatedAnnual report
「New customer acquisition activities at events remained subject to restrictions. The outlook for large-scale sponsored events also remained uncertain. Although we promoted visits by existing customers, the number of their visits continued to be affected.」
Restrictions on holding events and the impact on visits by existing customers due to COVID-19 continued, and the face-to-face business remained affected. - FY2021MaterialisedAnnual report
「During the state of emergency from mid-April onward, we prioritized the health and safety of customers and staff and proceeded with temporary closures of directly operated stores and the complete suspension of new customer acquisition activities, including event promotions※1, on an unprecedented scale, particularly in the Tokyo metropolitan area and other urban centers.」
The infectious disease risk materialized throughout the fiscal year, resulting in temporary store closures, the complete suspension of new customer acquisition activities, fewer store visits and lower sales. - FY2021-Q3MaterialisedAnnual report
「During the fiscal year ending March 2021, from the perspective of preventing the spread of infectious disease, our Group prioritized the health and safety of customers and staff and implemented various measures to enable customers to visit with confidence, including requiring employees to wear masks and thoroughly disinfect with alcohol, ensuring sufficient space in salons and offering contactless facial care menus,」
Amid the continuing impact of infectious disease, the company continued operational measures including mask-wearing, disinfection, maintaining space in salons and contactless menus. It also stated that the outlook for large-scale events remained uncertain. - FY2021-Q2MaterialisedAnnual report
「During the state of emergency from mid-April onward, we prioritized the health and safety of customers and staff and proceeded with temporary closures of directly operated stores and the complete suspension of new customer acquisition activities, including event promotions, on an unprecedented scale, particularly in the Tokyo metropolitan area and other urban centers.」
During the quarter, the infectious disease outbreak resulted in temporary closures of directly operated stores and the complete suspension of new customer acquisition activities, affecting customer acquisition and business performance. - FY2021-Q1MaterialisedAnnual report
「Prioritizing the health and safety of customers and staff in response to the government's declaration of a state of emergency, we proceeded with temporary closures of directly operated stores and the complete suspension of new customer acquisition activities, including event promotions, on an unprecedented scale, particularly in the Tokyo metropolitan area and other urban centers.」
During the quarter, the infectious disease outbreak resulted in temporary closures of directly operated stores and the complete suspension of new customer acquisition activities. - FY2020MaterialisedAnnual report
「Following the government's declaration of a state of emergency in response to the spread of COVID-19, we prioritized the health and safety of customers and staff and, particularly in major metropolitan areas, temporarily closed stores and suspended the provision of after-sales services on an unprecedented scale. During Golden Week, we temporarily closed all 108 directly operated stores.」
The outbreak of an infectious disease resulted in temporary store closures, the suspension of after-sales services, event cancellations and fewer store visitors, affecting business activities and performance. - FY2017RestatedAnnual report
「Although we have long implemented hygiene measures, if the spread of an infectious disease with significant social impact, such as a novel influenza virus, increases, the nature of our business, which involves direct face-to-face contact with customers, could result in fewer customer visits and the suspension of sales activities, potentially affecting our financial position, operating results and other aspects of our business.」
The company continues to disclose the risk that infectious disease outbreaks pose to its face-to-face business. - FY2016First statedAnnual report
「Although we have long implemented hygiene measures, if the spread of an infectious disease with significant social impact, such as a novel influenza virus, increases, the nature of our business, which involves direct face-to-face contact with customers, could result in fewer customer visits and the suspension of sales activities, potentially affecting our financial position, operating results and other aspects of our business.」
Risk of fewer store visits and suspended sales activities arising from the face-to-face nature of the stores and services.