Restrictions on Sales and Advertising Activities under Consumer Protection Laws
First written in FY2017. 1 of 3 entries say "Mitigated", first in FY2022. Latest entry: FY2023.
The whole theme swung hardest in 2025: 6 of 29 companies on the "Worse" side.
2 other companies' latest entry also says "Advanced".
- FY2023AdvancedAnnual report
「The Company has established a staff function within its Compliance Department responsible for supporting advertising laws and regulations, and conducts advertising reviews for advertisements produced in-house, addressing the matter rigorously.」
In addition to the existing sales guidelines, employee training and monitoring, a staff function supporting advertising laws and regulations was established and an internal review framework for the Company's advertisements was disclosed. - FY2022MitigatedAnnual report
「We establish various rules, including sales guidelines, and repeatedly train employees on these rules and the appropriate mindset for customer service, with the aim of providing customer service that exceeds customers' expectations.」
In response to restrictions on sales and advertising activities under consumer protection laws and regulations, specific measures were established, including sales guidelines, recurring training, and monitoring from the perspectives of customers, staff and the organization. - FY2017First statedAnnual report
「The Company is subject to various laws and regulations enacted to protect individual consumers, including restrictions under the Specified Commercial Transactions Act arising from its use of telephone marketing and mail-order sales, and restrictions under the Consumer Contract Act arising from its practice of conducting counseling by in-store beauty consultants before soliciting sales to individual consumers.」
The risk that telephone solicitation, mail-order sales, advertising and campaigns may be restricted under the Specified Commercial Transactions Act, Consumer Contract Act, Act against Unjustifiable Premiums and Misleading Representations and other laws was identified as a new thread.