Automating Collection Operations in Coordination with Delinquent Receivables Management

「Automation through “Robotic Call” addresses labour shortages, while the introduction of the multi-payment terminal “iRITSpay Payment Terminal” is being accelerated, supported by the government’s cashless-payment policy.」

「In addition, sales of robotic calls that automate dunning operations for delinquent receivables are contributing to alleviating labor shortages caused by the declining working-age population, while sales of the multi-payment terminal “iRITSpay Payment Terminal” are contributing to the Ministry of Economy, Trade and Industry’s promotion of cashless-payment policies.」

「Sales of robotic calls, which automate dunning operations for delinquent receivables to address labor shortages caused by the declining working-age population, sales of the multi-payment terminal “iRITSpay Payment Terminal,” which supports the cashless-payment promotion policies of the Ministry of Economy, Trade and Industry, and revenue from system maintenance services have all increased steadily.」

「In addition, sales of robotic calls that automate dunning operations for delinquent receivables have been strong, and their use has expanded.」

「In addition, sales of robotic calls that automate dunning operations for delinquent receivables have been strong, and their use has expanded.」

「Sales of Robotic Call, which automates delinquent receivables collection, have been strong, and use has expanded, including through new implementations at major financial institutions.」

「In addition, sales of robotic calls that automate dunning operations for delinquent receivables have been strong, and the range of industries using the service has expanded, with new deployments at rent guarantee companies as well as non-bank financial institutions.」

「For financial institutions, sales of robotic calls that enable unmanned operations have progressed steadily, and new customers have been acquired, primarily among non-bank financial institutions.」

「In addition, sales of robotic calls that automate dunning operations for delinquent receivables have been strong, and new customers have been acquired, primarily among non-bank financial institutions.」

「Sales have remained strong due to software development for financial institutions, renewal of infrastructure equipment and implementation of Robotic Call, which automates delinquent receivables collection.」

「Due in part to strong sales of robotic calls that automate dunning operations for delinquent receivables」

「In addition, robotic calls began operating at a major regional bank.」

「Proposals combining "TCS-Web" for non-bank institutions and "CMS V5" for financial institutions with the SMS transmission system "e-SMS" and the payment-promise intake service "NYUS" continued to perform well in the receivables management system business. The company received an order from a regional bank aimed at improving operational efficiency and making more effective use of personnel by adding the automated call system "Robotic Call."」

「The receivables management system has received orders aimed at improving operational efficiency and making more effective use of personnel by combining "TCS-Web" for non-bank institutions and "CMS V5" for financial institutions with the SMS transmission system "e-SMS," the payment-promise intake service "NYUS," and the automated call system "Robotic Call."」

「The receivables management system has received orders aimed at improving operational efficiency and making more effective use of personnel by combining "TCS-Web," which contributes to more efficient and higher-rate collections, and "CMS V5," which provides centralized receivables management, with "e-SMS" and a robotic call system.」

「In call center solutions, acquisition of new customers for robotic calls has been progressing well, while renewal projects for existing customers using recording systems have also been progressing smoothly.」

「The company also received new orders for its receivables management system from a major servicer, as well as from major credit companies and other non-bank institutions for packages including TCS-Web, field collections, e-SMS, and a robotic call system that significantly improves the efficiency of collection operations.」

「In call center solutions, we received new orders for recording systems and robotic calling systems, as well as new RPA orders from central government agencies and major telecommunications companies. We also received additional orders from existing customers, including regional banks, as their systems moved into full-scale operation.」

「In call center solutions, the company newly won orders from a card company in the retail sector for robotic calls to provide payment guidance, and also won new RPA orders from a major telecommunications company and a rent guarantee company. It also continued to receive orders from existing customers, including regional banks, for robot development.」

「In system solutions, orders for the external information inquiry module, a function of SCOPE, have remained strong. The company has also received orders from multiple banks for large-scale enhanced systems that enable SCOPE to be integrated with websites and smartphone applications. In addition, e-SMS has been newly adopted by customers in the insurance industry and among loan servicers, in addition to banks and non-bank financial institutions, due to its flexible integration with packaged systems. The company has also newly begun developing RPA-based automation solutions for customer centers and lending operations at regional banks. In call center solutions, the company received orders from a major consumer finance company for robotic calling intended to reduce labor costs and improve productivity in collection calls, as well as orders for RPA to automate the operations of the regional banks and the order-processing operations of the major telecommunications company mentioned above.」

「In call center solutions, the company received an order from a major consumer finance company for a robotic calling system intended to reduce labor costs and improve productivity in collection calls. It also received an order for RPA to automate the operations of the regional bank and the accounting operations of the major electronics manufacturer mentioned above.」

「In call center solutions, the company received an order from a loan servicer for a predictive dialing system that works with its delinquent receivables management system to conduct effective collection activities.」