Expansion of the Public-Sector Systems Business and Local-Government BPO
First written in FY2016. 20 of 38 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-08-12.
The whole theme swung hardest in 2024: 3 of 7 companies on the "Worse" side.
4 other companies' latest entry also says "Advanced".
- 2026-08-12AdvancedEarnings
「In public-sector BPO (business-process outsourcing) services, we have improved the efficiency of order acquisition through a dominant strategy and expanded resources. As a result, orders received, net sales and segment profit exceeded the levels of the same period of the previous year.」
For public-sector BPO, the company stated that orders received, net sales and segment profit exceeded the previous year’s levels through its dominant strategy and expanded resources. - FY2026AdvancedAnnual report
「案件 for municipal information system standardization for the public sector also continued to increase steadily.」
The increase in municipal information system standardization projects drove higher revenue in the system development and sales segment for the period. - 2026-05-14AdvancedEarnings
「Our response to the “standardisation of municipal information systems” in the public sector was also an extremely significant factor driving business growth during the current fiscal year.」
The increase in projects related to the standardisation of municipal information systems was explicitly identified as having driven business growth during the current fiscal year. - FY2026-H1Lower first-half recurring orders and higher salesAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional work for existing contract customers and sales from new outsourcing customers being recorded. As a result, orders were ¥3,302 million, or 86.6% year on year, sales were ¥4,599 million, or 103.4%, and segment profit was ¥656 million, or 82.5%.」
In recurring revenue, additional work for existing contracted customers and revenue recognition from new clients continued. However, orders received were below the prior-year period, while net sales were above it. - FY2026-H1AdvancedAnnual report
「In the public sector, orders related to the standardization of local government systems continued to perform strongly.」
The company stated that it won orders as planned following the finalization of budgets for the standardization of local government systems, indicating progress in the public systems business's response to standardization at the order stage. - FY2025Lower full-year orders and higher salesAnnual report
「For recurring business, although maintenance services generated steady orders, orders were affected by the loss of a large public-sector BPO project. Sales benefited from steady maintenance services, mainly among government-designated cities and core cities, and the smooth conversion of the BPO order backlog into sales. As a result, orders were ¥9,272 million, or 92.5% year on year, sales were ¥9,027 million, or 105.8%, and segment profit was ¥1,832 million, or 105.1%.」
Recurring business, including public-sector BPO, recorded orders at 92.5% of the previous fiscal year's level because of the loss of a large project, while sales and segment profit increased as the order backlog was recognized as sales. - FY2025-H1Lower first-half orders and higher salesAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional work for existing contract customers and sales from new outsourcing customers being recorded. However, orders were affected by multi-year BPO service contracts won in the previous fiscal year. As a result, orders were ¥3,813 million, or 77.9% year on year, sales were ¥4,447 million, or 107.9%, and segment profit was ¥795 million, or 105.1%.」
In public-sector BPO, sales and profit exceeded the same period of the previous year because of additional work for existing contract customers and sales from new outsourcing customers, while orders fell below the same period of the previous year because of the impact of the previous fiscal year's multi-year contracts. - FY2024Full-year BPO performance updateAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional orders from existing contract customers and sales from new outsourcing customers being recorded. As a result, orders were ¥10,024 million, or 135.5% year on year, sales were ¥8,534 million, or 110.7%, and segment profit was ¥1,743 million, or 121.1%.」
In public-sector BPO, additional orders from existing contract customers and sales from new outsourcing customers progressed, and full-year orders, sales and segment profit were all above the previous fiscal year. - FY2024-Q3Third-quarter BPO performance updateAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional orders from existing contract customers and sales from new outsourcing customers being recorded. As a result, orders were ¥7,178 million, or 156.7% year on year, sales were ¥6,293 million, or 109.4%, and segment profit was ¥1,231 million, or 120.8%.」
In public-sector BPO, additional orders from existing contract customers and sales from new outsourcing customers progressed, and cumulative nine-month orders, sales and segment profit were all above the same period of the previous year. - FY2024-Q2RestatedAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional orders from existing contract customers and sales from new outsourcing customers being recorded.」
In public-sector BPO, additional orders from existing contract customers and sales from new outsourcing customers continued to be recorded. Recurring orders were ¥4,892 million, sales were ¥4,123 million and segment profit was ¥756 million. - FY2024-Q1Update on first-quarter orders and salesAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional orders from existing contract customers and sales from new outsourcing customers being recorded. As a result, orders were ¥2,349 million, or 151.4% year on year, sales were ¥2,038 million, or 109.0%, and segment profit was ¥333 million, or 98.4%.」
Public-sector BPO continued to perform strongly, with additional orders from existing contract customers and sales from new outsourcing customers being recorded, resulting in orders and sales above the same period of the previous year. Segment profit, however, was below the same period of the previous year. - FY2023AdvancedAnnual report
「As a result of the group's BPO services, the improvement in collection rates from nationwide reminder activities in fiscal 2022 was 0.5–0.7%. The company will continue contributing to the creation of social value by supporting municipal employees so that they can focus on their core duties.」
For municipal BPO, the company measured and disclosed a 0.5–0.7% improvement in collection rates from nationwide reminder activities in fiscal 2022. It also recorded additional orders from existing contract customers and sales from new outsourcing customers, mainly among government-designated cities and core cities. - FY2023-Q2AdvancedAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform steadily, mainly among government-designated cities and core cities, with additional orders from existing contract customers and sales from new outsourcing customers being recorded.」
In public-sector BPO, additional orders from existing contract customers and sales from new outsourcing customers progressed, mainly among government-designated cities and core cities, and performance remained steady. - FY2023-Q1AdvancedAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities, with additional orders from existing contract customers and sales from new outsourcing customers being recorded. As a result, orders were ¥1,552 million, or 104.4% year on year, sales were ¥1,870 million, or 106.8%, and segment profit was ¥338 million, or 105.8%.」
In public-sector BPO, the company recorded additional orders from existing contract customers and sales from new outsourcing customers, resulting in orders, sales and segment profit above the same period of the previous year. - FY2022Confirmed lower BPO orders and higher sales and profitAnnual report
「In the fiscal year, orders declined to ¥6,585 million from ¥7,572 million in the previous fiscal year because fewer BPO projects were put out to tender due in part to the spread of COVID-19, as well as the reaction to multi-year projects won in the previous fiscal year. Meanwhile, sales increased substantially to ¥7,166 million from ¥6,225 million, and segment profit rose to ¥1,529 million from ¥752 million, supported by the contribution from the high order backlog at the end of the previous fiscal year and the earnings effect of higher sales.」
Public-sector BPO orders declined because of the decrease in projects put out to tender and the reaction to the previous year's multi-year projects, while sales and segment profit increased substantially on the order backlog. - FY2022-Q3Continued decline in BPO ordersAnnual report
「In addition to maintenance services, a stable source of revenue, public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities. In the nine-month period ended 31 December, orders declined to ¥3,856 million from ¥5,209 million in the same period of the previous year because fewer BPO projects were under consideration due in part to the impact of COVID-19, as well as the reaction to the multi-year projects won in the same period of the previous year. Meanwhile, sales increased substantially to ¥5,326 million from ¥4,581 million, and segment profit rose to ¥1,108 million from ¥484 million, supported by the contribution from the high order backlog at the end of the previous fiscal year and the earnings effect of higher sales.」
Public-sector BPO maintained strong sales and profit, mainly among government-designated cities and core cities, while orders fell below the same period of the previous year because of the impact of infectious diseases and the reaction to multi-year projects won in the same period of the previous year. - FY2022-Q2Extended delivery schedules alongside lower BPO orders and higher salesAnnual report
「Although delivery schedules for some public-sector systems were extended into the second half, sales increased to ¥5,090 million from ¥4,429 million in the same period of the previous year and segment profit rose to ¥966 million from ¥543 million, driven by the contribution from the high order backlog at the end of the previous fiscal year, the earnings effect of higher sales and an increase in projects subject to the percentage-of-completion method.」
Although delivery schedules for some public-sector systems were extended into the second half, systems development and sales generated higher sales and profit because of the order backlog and an increase in projects subject to the percentage-of-completion method. In public-sector BPO, orders were below the same period of the previous year because of a decline in projects under consideration and other factors, while sales and profit increased. - FY2022-Q1RestatedAnnual report
「In addition to maintenance services, a stable source of revenue, orders and sales for public-sector BPO services continued to perform strongly, mainly among government-designated cities and core cities.」
Orders and sales for public-sector BPO, mainly among government-designated cities and core cities, continued to perform strongly. - FY2021AdvancedAnnual report
「As competition among providers of BPO services for municipalities increased, the company leveraged its strength in providing services that combine systems to win orders from government-designated cities and core cities. The number of multi-year contract projects also increased.」
Amid intensifying competition in municipal BPO, the company won orders from government-designated cities and core cities by leveraging its strength in combining systems with services, and the number of multi-year contracts increased. - FY2021-Q3AdvancedAnnual report
「Public-sector systems performed in line with plan, with the company winning new orders for school lunch fee management systems in preparation for the transition to public accounting for school lunch fees, as well as new orders for delinquency management systems from core cities. Sales also increased substantially year on year, as the order backlog at the end of the previous fiscal year contributed to sales.」
The company won new orders for school lunch fee management systems and delinquency management systems for core cities, resulting in substantial sales growth in public-sector systems. - FY2021-Q2AdvancedAnnual report
「In its service solutions business, in addition to maintenance services, a stable source of revenue, public-sector BPO services performed strongly, with the company winning replacement orders from existing customers as well as its first order from a prefectural government and a large order from a core city. As a result, sales increased substantially year on year.」
In public-sector BPO, the company won replacement orders from existing customers as well as its first order from a prefectural government and a large order from a core city, resulting in substantial sales growth. - FY2021-Q1AdvancedAnnual report
「In the public sector, the company won new orders for school administration support systems and delinquency management systems, as well as for school lunch fee management systems, amid increased consideration by municipalities of such systems in connection with the transition to public accounting for school lunch fees.」
For municipalities, the company captured demand for school lunch fee management systems in addition to school administration support systems and delinquency management systems, winning new orders. Public-sector BPO orders and sales remained strong, mainly among government-designated cities and core cities, while a subsidiary's BPO operations were temporarily suspended. - FY2020AdvancedAnnual report
「BPO services performed strongly, and the company won new contracts mainly from government-designated cities and core cities. It also pursued cost reductions, including through efficient personnel allocation as operations transitioned from launch to stable operation.」
The company won new BPO contracts mainly from government-designated cities and core cities and pursued cost reductions by transitioning to stable operations and allocating personnel efficiently. - FY2020-Q3AdvancedAnnual report
「In the public sector, the company won orders for delinquency management systems from Okinawa Prefecture, its first prefectural government project, as well as from government-designated cities and other municipalities. It also won new orders for school administration support systems from municipalities, including core cities.」
The company reported orders for delinquency management systems, including Okinawa Prefecture, its first prefectural government project, and new orders from municipalities for school administration support systems. - FY2020-Q2AdvancedAnnual report
「The company won orders for delinquency management systems from 2 organizations, including Okinawa Prefecture, its first prefectural government project in the public sector, and won orders for school administration support systems from 7 organizations, including core cities.」
In public-sector systems, the company won orders for delinquency management systems from 2 organizations, including Okinawa Prefecture, and for school administration support systems from 7 organizations, including core cities. - FY2020-Q1AdvancedAnnual report
「The company won orders from government-designated cities and core cities, and began operations for 3 organizations within Tokyo's 23 wards, as well as for other mid-sized municipalities.」
In public-sector BPO, the company won orders from government-designated cities and core cities and began operations for 3 organizations within Tokyo's 23 wards and others. - FY2019-Q3RestatedAnnual report
「In the public sector, the company is pursuing orders for BPO services to improve collection rates at local governments and for systems related to delinquency management and other functions.」
The company reiterated its efforts to win orders for systems related to delinquency management and other functions, in addition to BPO services for local governments. - FY2019-Q2RestatedAnnual report
「In its service solutions business, the company focuses on maintenance services, a stable source of revenue, and its public-sector business. The public-sector business has been affected by the completion of some large BPO projects.」
The company reiterated that the public-sector business continued, while being affected by the completion of some large BPO projects. - FY2019-Q1Impact of the completion of large BPO projectsAnnual report
「In its service solutions business, the company focuses on maintenance services, a stable source of revenue, and its public-sector business. The public-sector business has been affected by the completion of some large BPO projects.」
The company stated that the public-sector business continued, while being affected by the completion of some large BPO projects. - FY2018AdvancedAnnual report
「In the public sector, the Company newly won orders for BPO (business process outsourcing) services for local governments and for academic affairs support system projects.」
The company won new orders for BPO services and school administration support system projects for local governments. - FY2018-Q3AdvancedAnnual report
「In the public sector, the Company newly won orders for BPO (business process outsourcing) services for local governments and for academic affairs support system projects.」
The company won new orders for BPO services and school administration support system projects for local governments. - FY2018-Q2RestatedAnnual report
「In its service solutions business, the company focuses on maintenance services, a stable source of revenue, and its public-sector business. The public-sector business continued to expand as BPO projects won in the previous fiscal year contributed to sales from the start of the current fiscal year, although orders were sluggish because of the reaction to winning a large BPO project in the previous fiscal year.」
The company reiterated that BPO projects won in the previous fiscal year contributed to sales from the start of the current fiscal year and that the public-sector business expanded, while orders remained sluggish because of the reaction to the previous fiscal year's large project. - FY2018-Q1AdvancedAnnual report
「In the public sector, the Company newly won orders for BPO (business process outsourcing) services for local governments and for academic affairs support system projects.」
The company won new orders for BPO services and school administration support system projects for local governments. - FY2017RestatedAnnual report
「The public-sector business, a priority market, continued to perform steadily as BPO projects won in the previous fiscal year contributed to sales from the start of the current fiscal year, although the costs associated with launching the BPO projects also increased.」
The company reported that public-sector BPO projects contributed to sales and continued to perform steadily, while also noting higher startup costs. - FY2017-Q3RestatedAnnual report
「In the public sector, which the Company is targeting as a priority market, it won orders from designated major cities and other municipalities for BPO (business process outsourcing) services aimed at improving collection rates for national health insurance premiums and other payments, as well as for academic affairs support systems.」
The company reiterated that it won orders from government-designated cities and other municipalities for collection-rate improvement BPO services and school administration support systems. - FY2017-Q2AdvancedAnnual report
「In the public sector, a priority market, the company won orders from government-designated cities and other municipalities for BPO services to improve collection rates for national health insurance premiums and other payments, as well as for school administration support systems.」
In the public sector, the company won orders from government-designated cities and other municipalities for collection-rate improvement BPO services and school administration support systems. BPO projects contributed to sales from the start of the fiscal year and expanded steadily, while startup costs also increased. - FY2017-Q1AdvancedAnnual report
「In the public sector, a priority market, orders for BPO services to improve collection rates for national health insurance premiums and other payments at local governments remained strong. During the first quarter, the company signed contracts with 8 new organizations, including 2 government-designated cities.」
The company reported concrete progress in public-sector BPO, signing contracts with 8 new organizations, including 2 government-designated cities. - FY2016First statedAnnual report
「In the public sector, a priority market, orders for BPO services to improve collection rates for national health insurance premiums and other payments increased.」
The company has designated the public sector as a priority market and is expanding BPO orders related to improving municipalities' collection rates.