Proof-of-concept trial of a robotic automation system
First written in FY2017-Q1. 11 of 14 entries say "Advanced", first in FY2017-Q2. Latest entry: FY2021.
No other company in this theme has enough history to compare yet.
- FY2021Implementation limited to certain customer segmentsAnnual report
「We introduced and provided NICE's RPA business automation solution, NICE Advanced Process Automation. However, because it was a high-performance automation system, adoption was limited to certain customer segments, including the Ministry of Internal Affairs and Communications.」
The Company concluded that, although it introduced and provided an RPA solution, its adoption was limited to certain customer segments, including the Ministry of Internal Affairs and Communications, because of its high performance and extensive functionality. - FY2020-Q3AdvancedAnnual report
「In call center systems, renewals for major customers are continuing, while the RPA (robotic process automation) business automation solution continues to acquire new customers, mainly financial institutions and local governments, although the projects are small in scale.」
Renewals for major customers continued, and the RPA business automation solution continued to acquire new customers, mainly among financial institutions and local governments. - FY2020-Q2AdvancedAnnual report
「In call center systems, renewals for major customers are continuing, while the RPA business automation solution continues to acquire new customers, although the projects are small in scale.」
Renewals of recording systems and other systems for major customers continued, and the RPA business automation solution continued to acquire new customers. - FY2020-Q1AdvancedAnnual report
「In call center systems, renewals for major customers' recording systems are continuing, and we acquired several new RPA customers, although the projects were small in scale.」
Renewals of recording systems for major customers continued, and the Company acquired several new RPA customers. - FY2019-Q3AdvancedAnnual report
「In call center solutions, acquisition of new customers for robotic calling systems is progressing strongly, and we also secured a recording-system project to consolidate centers for a major financial group. New RPA implementations are progressing as well, although many are starting on a small scale.」
The Company reported the acquisition of new robotic calling customers, a center-consolidation project for a major financial group, and progress in new RPA implementations. - FY2019-Q2AdvancedAnnual report
「In call center solutions, acquisition of new customers for robotic calling systems is progressing strongly, and renewal projects for existing customers' recording systems are also progressing smoothly. New RPA implementations are progressing as well, although many are starting on a small scale.」
Acquisition of new robotic calling customers, renewals of existing customers' recording systems, and new RPA implementations are progressing. - FY2019-Q1AdvancedAnnual report
「In call center solutions, renewal projects for existing customers' recording systems are progressing smoothly. For RPA, new implementations are also progressing smoothly, although many are starting on a small scale.」
Renewals of recording systems for existing customers and new RPA implementations are progressing. - FY2018AdvancedAnnual report
「In call center solutions, we received new orders for recording systems and robotic calling systems, as well as new RPA orders from central government agencies and major telecommunications companies. We also received additional orders from existing customers, including regional banks, as their systems moved into full-scale operation.」
The Company received new orders for recording systems and robotic calling systems, RPA projects from central government agencies and major telecommunications companies, and additional orders from existing customers. - FY2018-Q3AdvancedAnnual report
「The RPA solution for regional banks that we had newly received orders for is now fully operational. In call center solutions, we newly received an order from a distribution-sector card company for a robotic calling system for payment reminder operations. We also newly received RPA orders from a major telecommunications company and a rental-guarantee company, as well as orders for ongoing robot development from existing customers, including regional banks.」
The RPA solution for regional banks became fully operational, and the Company received orders for a robotic calling system from a distribution-sector card company, RPA from a major telecommunications company and a rental-guarantee company, and ongoing robot development from existing customers. - FY2018-Q2RestatedAnnual report
「For RPA, in addition to increasing staffing through the organizational change in May, we are working to expand orders by conducting proposal activities jointly across multiple business divisions. We have also newly begun building RPA automation solutions for customer centers and loan operations at regional banks.」
The Company reiterated the initiatives previously reported, including increasing staffing for RPA, collaboration among multiple business divisions, and beginning construction of automation solutions for regional banks. - FY2018-Q1AdvancedAnnual report
「For RPA, in addition to increasing staffing through the organizational change in May, we are working to expand orders by conducting proposal activities jointly across multiple business divisions. We have also newly begun building RPA automation solutions for customer centers and loan operations at regional banks.」
The Company increased staffing for RPA through the organizational change in May and began proposal activities jointly across multiple business divisions. It also newly began building RPA automation solutions for regional banks. - FY2017AdvancedAnnual report
「In call center solutions, inquiries about improving operational efficiency using RPA (robotic process automation) have increased substantially.」
The Company reported a substantial increase in inquiries about improving operational efficiency using RPA. - FY2017-Q2AdvancedAnnual report
「In call center solutions, we acquired the first user in Japan for NICE RTS (NICE Real-Time Solution), which uses robotic automation to improve the efficiency of telephone handling and automate back-office operations.」
For the robotic automation for which proof-of-concept testing had begun at several companies in the first quarter, the Company acquired the first NICE RTS user in Japan. - FY2017-Q1First statedAnnual report
「In call center solutions, inquiries about robotic automation systems that support operators and enable automation have increased, and we have begun proof-of-concept testing at several companies ahead of implementation.」
The Company began proof-of-concept testing at several companies ahead of implementation, with the aim of supporting call center operators and enabling automation.