Expansion of an Upgraded Business Model through DX

「The Company believes this will create new demand premised on the use of AI and promote an increase in the number of projects and the creation of higher value-added services from existing projects.」

「In addition to focusing on the investigation and research of AI agents, the company has completed its consideration of development standards based on the use of AI in system development and is preparing for their application to actual projects. Drawing on this knowledge, it has begun providing new training and services, including Dify training enabling AI beginners to learn useful workplace skills in a short period, AIOps implementation support, and AI agent courses provided in collaboration with JUAS.」

「In particular, the company is focusing on the investigation and research of AI agents with a high degree of autonomy capable of processing complex tasks. It is also considering and developing standards for system development based on the use of AI in system development.」

「Regarding AI technologies, the company is focusing on research and development specialising in the business applications of large language models (LLMs), which are rapidly evolving. The AI services provided by our subsidiary, ID AI Factory Co., Ltd., support system development and improve productivity and quality in our Group’s software development and cybersecurity operations.」

「To utilise the AI-related technologies accumulated to date in order to advance system management, cybersecurity and software development, the company newly established ID AI Factory Co., Ltd. in April. In June, it also began providing an “AI Literacy Education and Training” service.」

「The company developed the corporate-specific interactive AI chat service “ID AI Concierge” using the ChatGPT API. In August, it began selling the Lite version with basic functions, and in January this year it began selling the Pro version, which provides answers based on internal data such as company rules. In addition, sales of the virtual operations centre (ID-VROP), which had been under development, began in January. The company also obtained 3 patents involving blockchain, a type of database technology that makes tampering difficult.」

「The company developed the corporate-specific interactive AI chat service “ID AI Concierge” using the ChatGPT API and began using it internally. In August, it began selling the Lite version and continued research toward the January launch of the secure Pro version, which can provide answers by referring to internal data such as company rules. In addition, the company released a pilot version of the virtual operations centre (VROP), which had been under development, and continued development toward the January service launch.」

「The company developed a corporate-specific interactive AI chatbot service using the ChatGPT API and began using it internally. In August, it began selling “ID AI Concierge,” which allows customers to select a plan suited to their needs. In addition, the company released a pilot version of the virtual operations centre (VROP), which had been under development, and is accelerating development toward the planned service launch in January 2024.」

「Based on the joint research agreement entered into with Tottori University in March, the company is advancing research into an AI system for X-ray image diagnosis in orthopedics. It has also developed an in-house interactive AI chatbot service, "ID Concierge," using the ChatGPT API, and is promoting its internal use to improve operational efficiency and strengthen AI literacy among all group employees, while aiming to create new businesses using AI.」

「Under “DX Promotion Support,” we will strengthen collaboration with major IT vendors and work on next-generation development services (DX Development) using cloud-based remote operations services (Smart Operations) and high-demand technology fields such as AI and low-code development. Under “Proprietary Solutions,” we will enhance our proprietary solution development structure for cloud and cybersecurity, which are growth fields, and seek to expand our subscription-based business.」

「The company also launched the cybersecurity-focused service brand “ID-Ashura (ID Ashura)” and began applying cyber insurance coverage to the service from October to meet customer needs.」

「To meet customers’ needs to strengthen and improve the efficiency of their BCP (business continuity planning), we began providing the SaaS-based system operations service “Smart Operations.” We have also begun a proof of concept for a virtual operations centre using the metaverse, with the aim of enabling operations free from restrictions of time and place. In addition, we launched the cybersecurity-focused service brand “ID-Ashura (ID Ashura).”」

「The company also launched the cybersecurity-focused service brand “ID-Ashura (ID Ashura).” Through synergies with our Group’s cloud service “ID-Cross,” we will strengthen customers’ DX foundations.」

「• To further expand the security market, the company entered into a partnership agreement with Synack, a US-based provider of crowdsourced security services」

「・Began providing a “Cyber Threat Retrospective Analysis Service” to reduce customer risk by investigating threats that had passed through, going back through historical data. ・Obtained certification under the Information Security Service Standards Certification Program, which assesses compliance with the Ministry of Economy, Trade and Industry’s Information Security Service Standards, in recognition of the company’s efforts to maintain and improve the quality of its security services.」

「• System development using the low-code, ultra-rapid development tool “WebPerformer” was launched to shorten development periods and optimise system-building processes (ID Co.) • The “ID-Cross Managed Security Service” was launched to reduce customers’ operational burden and provide advanced security measures (ID Co.) • The “ID-Cross Cloud Training: AWS Course” cloud engineer development programme was launched, marking the company’s entry into the cloud engineer training business (ID Co.) • The “ID-Cross PC Management Service,” which undertakes customers’ PC operations and management, was launched in response to the diversification of customers’ working styles resulting from the spread of remote work (ID Co.) • Collaboration with SecurityScorecard, which provides services to visualise and quantify current security measures, was initiated to strengthen customer security support (ID Co.) • IDEye, the remote work-support system, was expanded and adapted for overseas use, improving customer convenience (ID Co.)」

「The achievements are as follows: • ID Co. began system development using the low-code, ultra-rapid development tool “WebPerformer” to shorten development periods and optimise system-building processes • ID Co. began providing the “ID-Cross Managed Security Service” to reduce customers’ operational burden and provide advanced security measures • ID Co. began providing the “ID-Cross Cloud Training: AWS Course” cloud engineer development programme and entered the cloud engineer training business • ID Co. began providing the “ID-Cross PC Management Service,” which undertakes customers’ PC operations and management, in response to the diversification of customers’ working styles resulting from the spread of remote work」

「• Obtained DX certification based on the guidelines of the Ministry of Economy, Trade and Industry • ID Co. provided the remote work-support system IDEye for a proof-of-concept involving “online shopping rehabilitation” at Yonago National College of Technology • ID Co. began handling Cloudflare One, a new platform of Cloudflare Japan that provides more secure remote access suited to telework, remote meetings and other uses for which demand continues to grow」

「• ID Co. newly established the ID Cloud Managed Center in Yonago, Tottori Prefecture, and began providing the “Multi-Cloud Solution Service ID-Cross,” supporting the design and construction of cloud environments as well as operations and maintenance after migration • A Marketing Department was newly established at ID Co. to formulate new marketing strategies for adaptation to the new normal, gather information on technology trends, and identify and sell new products • DX Consulting Co., Ltd. became the first company in Japan to launch an accredited course corresponding to the “EXIN BCS Artificial Intelligence (AI) Foundation” qualification offered by EXIN, an international examination body • ID Co. exhibited a virtual booth and gave presentations at “PALO ALTO NETWORKS DAY 2020 VIRTUAL,” one of the largest industry conferences on next-generation cybersecurity technologies • Pride Co., Ltd. received the Shoji Ura Memorial Award (Practical Award), sponsored by the Information Systems Society of Japan, in recognition of its consulting services based on its proprietary methodology for driving customers’ DX • DX Consulting Co., Ltd. launched an advanced SIAM® (Service Integration and Management) course, a framework for optimising the development and operation of IT systems in multi-vendor environments」

「• ID Co. newly established the ID Cloud Managed Center in Yonago, Tottori Prefecture, and began providing the “Multi-Cloud Solution Service ID-Cross,” supporting the design and construction of cloud environments as well as operations and maintenance after migration • A Marketing Department was newly established at ID Co. to formulate new marketing strategies for adaptation to the new normal, gather information on technology trends, and identify and sell new products • DX Consulting Co., Ltd. became the first company in Japan to launch an accredited course corresponding to the “EXIN BCS Artificial Intelligence (AI) Foundation” qualification offered by EXIN, an international examination body • ID Co. exhibited a virtual booth and gave presentations at “PALO ALTO NETWORKS DAY 2020 VIRTUAL,” one of the largest industry conferences on next-generation cybersecurity technologies」

「• ID Co. added new functions to the remote work-support system IDEye, significantly improving operational efficiency • ID Co. began providing the Network Detection and Response (NDR) service, “Network Monitoring & Incident Response Service NDR,” using the advanced security product Seceon OTM • DX Consulting Co., Ltd. began providing the “Easy Implementation Support Service,” enabling business support tools, including IT service management tools, to be introduced remotely」

「• DX Consulting Co., Ltd. was newly established as a specialist organisation promoting digital transformation (DX) • ID Co. entered into a development resource partner agreement with UiPath • A DX strategy task team was established to transform existing businesses, with the president of ID Co. personally appointed as the executive officer in charge • In-house training environments for the RPA services UiPath and WinActor were established, and training was provided to 121 employees」

「• The company invested in the US venture fund ff Violet (Ⅵ), L.P., which targets advanced IT companies, to gather information on the latest IT technologies and accelerate digital transformation in its business • In collaboration with Keio University, whose research activities the company supports, a digital technology symposium titled “Evolution of Infrastructure and the Role of Data in the DX Era” was held • In-house training environments for the RPA services UiPath and WinActor were established, and training was provided to 121 employees」

「To realise these service models, we will focus on developing engineers over this three-year period and actively invest in education. The achievements are as follows: • Information Development Co., Ltd. entered into a development resource partner agreement with UiPath • A DX strategy task team was established to transform existing businesses, with the president of ID Co. personally appointed as the executive officer in charge • In-house training environments for the RPA services UiPath and WinActor were established, and training was provided to 100 employees」

「Based on the business knowledge and expertise in customer systems accumulated over many years, our Group will combine advanced technologies with existing service solutions to provide upgraded, high-value-added service models tailored to customer needs. To realise these service models, we will focus on developing engineers over this three-year period and actively invest in education.」