Ensuring Site Safety and Integrity

「オペレーションの部分、ランサーズは非常に多くの依頼をいただいているんですけれども。ここの依頼を、プラットフォームの健全性という意味で、担当者が今までは 1 件 1 件見ていたんですけれども、これを AI によって自動化することで、業務の工数も現時点では 30%、これ突き詰めていくと 70%、80%は自動化する取り組みができると思っております」

「Specifically, the company reviews information provided when users register as members, messages, information related to assignments and proposals, and other information posted on Lancers using AI and visual inspection before publication. It has also established a system for responding appropriately and efficiently to assignments that could undermine the site's integrity through a system for reporting abusive behavior and violations, which notifies the group when users identify violations, and a function for detecting malicious assignments.」

「A dedicated monitoring team reviews all job-request content 24 hours a day, 365 days a year, and asks users to hide or amend inappropriate content. The group also conducts system audits by third-party organizations and is strengthening its remediation of vulnerabilities and monitoring framework.」

「The group has established clear transaction guidelines and continuously monitors transaction details. It will maintain and continue these initiatives and work to ensure the safety and integrity of the site.」