Operating structure and workload risks associated with the sharp increase in listed projects
First written in FY2021-Q3. 2 of 5 entries say "Mitigated", first in FY2022-Q2. Latest entry: FY2022-Q3.
14 other companies' latest entry also says "Mitigated".
- FY2022-Q3MitigatedAnnual report
「The Company is concentrating resources on strengthening its internal structure, including creating a platform environment that project creators and supporters can use with confidence, recruiting and training personnel, and improving operations under the new organizational structure」
In response to the operating burden and organizational issues accompanying the increase in listed projects, the Company is concentrating resources on hiring and training personnel, improving the platform environment and enhancing operations. It does not state that the issues have been completely resolved. - FY2022-Q2MitigatedAnnual report
「The matching rate between creators and supporters, which had been declining due to the increased workload of curators and the challenge of providing users with opportunities to discover new products and services as the number of projects increased, rose slightly as a result of stronger recruitment of curators and screening personnel, the transition of both divisions to a new organizational structure, and the development of new functions centered on the app.」
In response to issues arising from the increased workload and number of projects, the Company strengthened hiring, transitioned to a new organizational structure and developed new functions, resulting in a slight increase in CVR. However, it does not state that the workload itself had been eliminated. - FY2022-Q1RestatedAnnual report
「Meanwhile, the increase in curators' workload and the increase in projects created issues concerning users' experience of discovering new products and services,」
The Company continues to recognize issues relating to curators' workload and the user experience resulting from the increase in projects. - FY2021MaterialisedAnnual report
「As the business expanded rapidly and the number of projects launched grew more than expected, shortages of personnel continued at the Curator Division, which provides consulting support to project operators, and at the Quality Assurance Division, which reviews project feasibility.」
Personnel shortages at the Curator and Quality Assurance divisions continued as the number of projects launched increased sharply. Meanwhile, in the fourth quarter, the Company brought forward its hiring plan and reorganized its structure. - FY2021-Q3First statedAnnual report
「The increase in the number of projects launched beyond expectations increased curators' workloads, and we recognized challenges in recruiting and training curators and personnel for screening, legal review and monitoring, reviewing workflows, and developing an operations system.」
The Company recognizes that the actual increase in curators' workload resulting from the higher-than-expected number of projects launched has created issues in its operating structure, including screening and legal review and monitoring, as well as in its workflows and system development.