Customer Success and Maintaining a Low Churn Rate

「As of the end of the interim consolidated accounting period, the number of contracted companies was 3,731, the number of contracted users was 2,964,065, and the average monthly churn rate for the most recent 12 months was 0.26%.」

「Based on the new plans introduced in April 2024, the company has promoted not only the acquisition of new customers but also the migration of existing customers to the new plans, while pursuing higher average revenue per user and implementing measures to maintain a low churn rate.」

「The average monthly churn rate for the most recent 12 months was 0.54%, up 0.27 percentage points.」

「As a result, revenue from the HENNGE One business for the cumulative second quarter of the consolidated fiscal period was ¥3,593 million, up 22.5% year on year. As of the end of the cumulative second quarter of the consolidated fiscal period, the number of contracted companies was 2,792, the number of contracted users was 2,466,900, and the average monthly churn rate for the most recent 12 months was 0.34%.」

「The average monthly churn rate for the most recent 12 months was 0.30%.」

「From an operational perspective, based on a new licensing structure that includes new features such as HENNGE Secure Download, which has been offered since October 2021, the company has strengthened its system for acquiring new customers and promoted the migration of existing customers to the new licensing structure while pursuing higher average revenue per user and maintaining a low churn rate. As a result of these activities, the company secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, increased average revenue per user, and maintained a low churn rate.」

「From an operational perspective, the company has refreshed its licensing structure by adding new features since the previous fiscal year. It has strengthened its system for acquiring new customers and promoted the migration of existing customers to the new licensing structure while pursuing higher average revenue per user and implementing measures to maintain a low churn rate. As of the end of the cumulative third quarter of the current consolidated fiscal year, the number of subscribing companies was 2,492, the number of contract users was 2,420,614, and the average monthly churn rate for the most recent 12 months was 0.27%.」

「From an operational perspective, the company has refreshed its licensing structure by adding new features since the previous fiscal year. It has strengthened its system for acquiring new customers and promoted the migration of existing customers to the new licensing structure while pursuing higher average revenue per user and implementing measures to maintain a low churn rate.」

「The company has promoted the migration of existing customers to the new licensing structure while addressing a broader range of customer needs, pursuing higher average revenue per user, and implementing measures to maintain a low churn rate. As a result of these activities, it secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, and maintained a low churn rate. The average monthly churn rate for the most recent 12 months was 0.28%.」

「As a result of these activities, the company secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, increased average revenue per user, and maintained a low churn rate.」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into product development and aims to provide better services, while implementing measures to reduce churn. As a result of these activities, the company secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, and maintained a low churn rate.」

「As a result of these activities, the company secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, and maintained a low churn rate.」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into product development and aims to provide better services, while implementing measures to reduce churn. As a result of these activities, the company secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, and maintained a low churn rate.」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into product development and aims to provide better services, while implementing measures to reduce churn.」

「In service operations, the company has established an environment that makes it easier to incorporate customer feedback into the development of new features and improvements to existing features, with the aim of providing better services. As a result, it steadily acquired new contracts and maintained a low churn rate.」

「In service operations, the company has established a structure that makes it easier to incorporate customer feedback into the development of new features and improvements to existing features, with the aim of providing better services. As a result, it steadily acquired new contracts and maintained a low churn rate.」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into the business and aims to provide better services, while continuing measures to reduce churn. As a result, the company steadily acquired new contracts and maintained a low churn rate, although 1 customer that had been using the service for a relatively specialized purpose canceled its contract.」

「From an operational perspective, the company continued to establish a structure that makes it easier to incorporate feedback from existing users into the business and aims to provide better services, while implementing measures to reduce churn. As a result of these activities, the company secured new orders, primarily in the Tokyo metropolitan area and the Nagoya-Osaka region, maintained a low churn rate, and continued to achieve negative churn (Note 2).」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into the business and aims to provide better services, while continuing measures to investigate correlations leading to cancellations and reduce the churn rate. As a result of these activities, the company secured steady new orders, as in the previous consolidated fiscal year, maintained a low churn rate, and achieved negative churn, meaning that increased revenue from additional orders under existing contracts exceeded the revenue lost from cancellations.」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into the business and aims to provide better services, while continuing measures to investigate correlations leading to cancellations and reduce the churn rate. As a result of these activities, the company secured steady new orders, as in the previous consolidated fiscal year, maintained a low churn rate, and achieved negative churn, meaning that increased revenue from additional orders under existing contracts exceeded the revenue lost from cancellations. In research and development, the company has continued its efforts to provide cloud services that support various ways of working, particularly for existing users. As a result, revenue from the HENNGE One business for the cumulative second quarter of the current consolidated fiscal year was ¥1,717 million. As of the end of the cumulative second quarter of the current consolidated fiscal year, the number of subscribing companies was 1,548, the number of contract users was 1,824,346, and the average monthly churn rate for the most recent 12 months was 0.18%.」

「From an operational perspective, the company has established a structure that makes it easier to incorporate feedback from existing users into the business and aims to provide better services, while continuing measures to investigate correlations leading to cancellations and reduce the churn rate. As a result of these activities, the company secured new orders from large customers, particularly in the Tokyo metropolitan area and the Nagoya-Osaka region, maintained a low churn rate, and achieved negative churn, meaning that increased revenue from additional orders under existing contracts exceeded the revenue lost from cancellations.」

「The company established a Customer Success Division and has actively visited existing customers to collect and analyze feedback and requests regarding the Group's services directly from users, with the aim of improving and enhancing its existing services.」