A support structure extending through post-implementation customer success
First written in FY2021. 8 of 21 entries say "Restated". Latest entry: 2026-10-15.
0 other companies' latest entry also says "Achieved".
- FY2026-H1AdvancedAnnual report
「Professional services revenue grew 24.8% year on year, as acquisition of paid customer-success projects progressed and multiple development projects associated with implementing MooA, an AI feature supporting operators, contributed to revenue in the customization business.」
In addition to paid customer-success projects, multiple customization development projects associated with implementing MooA contributed to revenue, resulting in 24.8% year-on-year growth in professional services revenue. - FY2025AdvancedAnnual report
「In professional services, in addition to progress in acquiring paid customer-success projects, multiple customization development projects associated with implementing MooA, an AI feature supporting operators, contributed to higher revenue.」
In addition to acquiring paid customer-success projects, multiple customization development projects associated with implementing MooA progressed. - FY2025-H1Paid customer success and customization projects associated with SaaS implementation progressed, while Innovation Lab development projects contractedAnnual report
「Professional services were below the level of the same period of the previous year, as acquisition of paid customer-success projects progressed and customization projects associated with SaaS product implementations increased, while the scale of development projects traditionally classified as Innovation Lab services contracted.」
Paid customer-success projects and customization projects associated with SaaS product implementations increased, while development projects traditionally classified as Innovation Lab services contracted, causing overall professional services to fall below the same period of the previous year. - FY2024Paid customer-success projects progressed, while customization projects remained at a low levelAnnual report
「Professional services were below the level of the same period of the previous year, as acquisition of paid customer-success projects progressed, while the development scope of large ongoing customization projects contracted.」
Although acquisition of paid customer-success projects progressed, customization projects remained at a low level because the development scope of large ongoing projects contracted. - FY2024-Q3RestatedAnnual report
「Professional services were below the level of the same period of the previous year, as acquisition of paid customer-success projects progressed, while the development scope of large ongoing customization projects contracted.」
Although acquisition of paid customer-success projects is progressing, customization projects continue to remain below the same period of the previous year because the development scope of large ongoing projects has contracted. - FY2024-Q2RestatedAnnual report
「Professional services were below the level of the same period of the previous year, as acquisition of paid customer-success projects progressed, while the development scope of large ongoing customization projects contracted.」
Although acquisition of paid customer-success projects is progressing, customization projects remain below the same period of the previous year because the development scope of large ongoing projects has contracted. - FY2024-Q1Paid customer-success projects progressed, while customization projects declinedAnnual report
「Professional services were below the level of the same period of the previous year, as acquisition of paid customer-success projects progressed, while the development scope of large ongoing customization projects contracted.」
Although acquisition of paid customer-success projects progressed, the contraction in the development scope of large ongoing projects caused overall professional services to fall below the level of the same period of the previous year. - FY2023-Q3RestatedAnnual report
「Professional services continued to see acquisition of customization projects and paid customer-success projects at the same level as the previous year.」
Post-implementation support provided through customization and paid customer-success projects continues at the same level as the previous year. - FY2023-Q2RestatedAnnual report
「Professional services continued to see acquisition of customization projects and paid customer-success projects at the same level as the previous year.」
The company continues to provide post-implementation support services, including customization and paid customer success. - FY2023-Q1RestatedAnnual report
「Professional services continued to see acquisition of customization projects and paid customer-success projects at the same level as the previous year.」
The company continues to provide post-implementation support services, including customization and paid customer success projects. - FY2022RestatedAnnual report
「In this way, we will support customer success by providing a broad range of services throughout the entire period, from the consideration stage through post-implementation operations.」
The company reaffirmed its policy of supporting customers through to success by combining SaaS provision with implementation support, training, KPI analysis, customer success, and other services. - FY2022-Q3RestatedAnnual report
「Professional services continued to see steady acquisition of customization projects and paid customer-success projects.」
The company reaffirmed its policy of providing post-implementation support services, including customization and paid customer success. - FY2022-Q1RestatedAnnual report
「Professional services continued to see steady acquisition of customization projects and paid customer-success projects.」
The company reported steady acquisition of customization and paid customer-success projects, reaffirming its policy of providing services that include post-implementation support. - FY2021First statedAnnual report
「In this way, we will support customer success by providing a broad range of services throughout the entire period, from the consideration stage through post-implementation operations.」
In addition to SaaS provision, the company offers implementation assessments, training, KPI analysis, AI training-data creation, and PDCA support as an integrated package.