Growth of Existing Businesses Through Higher ARPU and More Contracts

「Regarding revenue for the interim consolidated accounting period, the group’s core business of SaaS services increased year on year as transactions through agencies became more active and sales of chat solutions progressed. As of the end of February 2026, the number of contracts for the group’s SaaS products rose only slightly to 318, representing 100.3% of the year-earlier level, but average revenue per contract increased to ¥311 thousand, up ¥37 thousand year on year, due to larger new projects and additional purchases by existing customers through upselling and cross-selling. SaaS service revenue grew 16.4% year on year.」

「As of the end of the consolidated fiscal year, the number of contracts for the group’s SaaS services was 322 and average revenue per contract was ¥295 thousand. For reference, compared with the standalone financial information of Mobilus Co., Ltd. for the previous fiscal year, SaaS service revenue grew 20.3% and average revenue per contract increased by ¥55 thousand.」

「Regarding revenue for the interim accounting period, our core business of SaaS services increased year on year as projects grew larger, including the start of use at contact centers with large operator workforces, and adoption of MooA, a generative AI-related product, progressed. As of the end of February 2025, the number of contracts for our SaaS products rose only slightly to 317, representing 102% of the year-earlier level, but average revenue per contract increased to ¥275 thousand, up ¥44 thousand year on year, due to larger new projects and additional purchases by existing customers through upselling and cross-selling.」

「As of the end of August 2024, the number of contracts for our SaaS products was 308, unchanged from the year-earlier period, while MRR per contract increased to ¥219 thousand, up ¥22 thousand year on year, due to larger new projects and additional purchases by existing customers through upselling and cross-selling.」

「Regarding revenue for the cumulative third quarter, our core business of SaaS services increased year on year as projects grew larger due to an increase in customers using multiple products. As of the end of May 2024, the number of contracts for our SaaS products rose only slightly to 307, representing 100.7% of the year-earlier level, but MRR per contract increased to ¥215 thousand, up ¥20 thousand year on year, due to larger new projects and additional purchases by existing customers through upselling and cross-selling.」

「Our core business, SaaS services, has seen steady growth in the number of user companies for MOBI AGENT, our core product, in response to rising demand for contact center efficiency. MOBI AGENT has been adopted by leading companies across industries, including finance, manufacturing and services. In particular, companies with strong security needs increasingly adopted SecurePath, a secure communications function that enables safe customer interactions in an environment certified under PCI DSS. The number of user companies for MOBI VOICE, an AI telephone automated response system, has also increased against a backdrop that includes efforts to reduce the workload of contact center operators. As of the end of February 2024, the number of contracts for our SaaS products was 311, representing 107% of the year-earlier level.」

「Our core business, SaaS services, has seen steady growth in the number of user companies for MOBI AGENT, our core product, in response to rising demand for contact center efficiency. MOBI AGENT has been adopted by leading companies across industries, including finance, manufacturing and services. In particular, companies with strong security needs increasingly adopted SecurePath, a secure communications function that enables safe customer interactions in an environment certified under PCI DSS. The number of user companies for MOBI VOICE, an AI telephone automated response system, has also increased against a backdrop that includes efforts to reduce the workload of contact center operators. As of the end of November 2023, the number of contracts for our SaaS products was 310, representing 111% of the year-earlier level.」

「Regarding revenue for the cumulative third quarter, our core business of SaaS services saw steady growth in the number of user companies for MOBI AGENT, our core product, which has been adopted by leading companies across industries, including finance, manufacturing and services. In particular, companies with strong security needs increasingly adopted Secure Path, a secure communications function that enables safe customer interactions in an environment certified under PCI DSS. The number of user companies for MOBI VOICE, an AI telephone automated response system, has also increased against a backdrop that includes efforts to improve the efficiency of customer support and back-office operations. As of the end of May 2023, the number of contracts for our SaaS products was 305, representing 115% of the year-earlier level.」

「Our core business, SaaS services, has seen steady growth in the number of user companies for MOBI AGENT, our core product, which has been adopted by leading companies across industries, including finance, manufacturing and services. The number of user companies for MOBI VOICE, an AI telephone automated response system, has also increased against a backdrop that includes efforts to improve the efficiency of customer support and back-office operations. As of the end of February 2023, the number of contracts for our SaaS products was 291, representing 110% of the year-earlier level.」

「Regarding revenue for the cumulative first quarter, our core business of SaaS services saw steady growth in the number of user companies for MOBI AGENT, our core product, in response to rising demand for contact center efficiency. MOBI AGENT was adopted by leading companies across industries, including finance, manufacturing and services. The number of user companies for MOBI VOICE, an AI telephone automated response system, has also increased against a backdrop that includes efforts to reduce the workload of contact center operators. As of the end of November 2022, the number of contracts for our SaaS products was 280, representing 112% of the year-earlier level.」

「In the second half of the fiscal year, we focused on deepening relationships with existing large-enterprise customers and winning large projects to create leading examples of high-quality chat support. As a result, we secured multiple large new projects in the fourth quarter and increased average MRR per contract. As of the end of August 2022, the number of contracts for our SaaS products was 272, representing 117% of the year-earlier level.」

「Our core business, SaaS services, has seen steady growth in the number of user companies for MOBI AGENT, our core product, which has been adopted by leading companies across industries, including finance, manufacturing and services. Existing users have also generated higher usage-based revenue as their usage increased, leading to orders for professional services aimed at further improving operational efficiency and increasing usage. The number of user companies for MOBI VOICE, an AI telephone automated response system, has also been increasing against a backdrop that includes efforts to improve the efficiency of customer support and back-office operations. As of the end of May 2022, the number of contracts for our SaaS products was 266, representing 127% of the year-earlier level.」

「MOBI AGENT, our core product, has been steadily increasing its number of user companies and has been adopted by leading companies across industries, including finance, manufacturing and services. In addition, the number of user companies for MOBI VOICE, an AI telephone automated response system, has been increasing against a backdrop that includes BCP (business continuity plan) measures and efforts to improve back-office efficiency. As of the end of November 2021, the number of contracts for our SaaS products was 249, representing 153% of the year-earlier level.」

「Specific measures include strengthening consulting and customer success activities to support a higher proportion of non-voice interactions, including chat and other text-based communications, in customer inquiries, thereby adding operator IDs through upselling. We also aim to increase average MRR per existing contract through additional services enabled by stronger proposal capabilities and the development of new options, both through cross-selling.」