Expansion into administrative, internal operations, sales and marketing
First written in FY2021. 3 of 5 entries say "Advanced", first in FY2022. Latest entry: 2026-09-14.
3 other companies' latest entry also says "Advanced".
- 2026-09-14AdvancedOther Disclosures
「Through its participation in “FANCL COE LINK,” モビルス will contribute to FANCL’s initiative to use customer feedback received by contact centers to improve products and services and enhance response quality.」
A specific example of the new business direction of using customer feedback collected through contact centers to improve products, services and response quality was presented through participation in and the launch of operations on FANCL’s new platform. - FY2025ReframedAnnual report
「Based on data collected through the systems our group provides to contact centers, we will consider as a future new business visualizing the voice of the consumer (VOC) of the customers of our client companies and promoting initiatives to improve customer experience together with those client companies.」
The explanation of expansion into new areas has become more concrete, shifting from expanding the scope of use to government, sales and marketing, and other areas to considering a new business that uses contact-center data to visualize VOC and improve CX. - FY2024AdvancedAnnual report
「Since April 2024, we have adopted the mission, “Deliver CX that stays one step ahead to every business.” Drawing on the customer-contact expertise cultivated through our existing businesses, we will consider launching new businesses in the customer-experience field, including sales and marketing.」
The previously stated expansion into new areas has taken concrete form as consideration of launching new businesses in the customer-experience field, including sales and marketing. - FY2022AdvancedAnnual report
「In September 2022, we separated the members responsible for the local-government business from the existing sales team and established the business as GovTech. In addition to our existing SaaS products, we plan to develop and provide new features specifically for local governments, focusing on solutions that facilitate communication between local governments and residents in the provision of government services.」
In the government-services area, the company described the separation of its local-government team and the establishment of the business as GovTech, giving concrete shape to its expansion into new areas. - FY2021First statedAnnual report
「③ Expansion into new areas, including government services, business processes, and sales and marketing」
The company plans to expand the scope of use beyond CRM for contact centers to government services, internal corporate business processes, and sales and marketing.