Announced details
Contact centers, customer service, product development, quality, marketing
Expected reduction of approximately 46% in time spent on post-interaction recordkeeping (according to FANCL)
Approximately 300,000 proprietary customer records accumulated by FANCL over many years
Mobilus provides “MooA CommNavi” to “FANCL COE LINK,” the customer understanding platform developed by FANCL. FANCL had previously used the automatic summarization function of Mobilus’s “MOBI AGENT,” which integrates with generative AI.
Head office: 89-1 Yamashita-cho, Naka-ku, Yokohama, Kanagawa; Representative: Hideki Mitsuhashi (三橋英記), Representative Director and President, Executive Officer; Business: research and development, manufacturing and sale of cosmetics and health foods; Established: August 1981
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
According to FANCL
| Item | Details |
|---|---|
| Names of Products / Services Covered | FANCL COE LINK, MooA CommNavi®, MOBI AGENT (MOBI AGENT®) |
| Counterparty | FANCL CORPORATION |
| Counterparty overview | Head office: 89-1 Yamashita-cho, Naka-ku, Yokohama, Kanagawa; Representative: Hideki Mitsuhashi (三橋英記), Representative Director and President, Executive Officer; Business: research and development, manufacturing and sale of cosmetics and health foods; Established: August 1981 |
| Relationship with the Company | Mobilus provides “MooA CommNavi” to “FANCL COE LINK,” the customer understanding platform developed by FANCL. FANCL had previously used the automatic summarization function of Mobilus’s “MOBI AGENT,” which integrates with generative AI. |
| Launch date | September 2026 (full-scale launch, adoption and operations started; the text does not clearly distinguish between plans and results) |
| Applicable area | Contact centers, customer service, product development, quality, marketing |
| Quantitative Effects | Expected reduction of approximately 46% in time spent on post-interaction recordkeeping (according to FANCL) |
| Usage history | Approximately 300,000 proprietary customer records accumulated by FANCL over many years |
| Source | According to FANCL |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.FANCL needed to analyze and use customer feedback more deeply across the company while improving customer service quality with limited personnel, as customer touchpoints and inquiries increased. Mobilus’s track record with its existing automatic summarization function was also favorably evaluated.