Recruitment, Training and Assignment of Personnel, and Service Quality
First written in FY2016. 13 of 26 entries say "Restated". Latest entry: 2026-07-28.
The whole theme swung hardest in 2026: 27 of 104 companies on the "Worse" side.
- 2026-07-28MitigatedEarnings
「We regard securing and retaining the talent that underpins high-quality service delivery as our highest priority and are continuing to improve employee treatment, while steadily preparing to open the Akita BPO Katagami Campus, scheduled to begin operations in August 2026, in order to establish a stable operating structure.」
The company continues to treat securing and retaining talent as its highest priority, with improved employee treatment and development of a new location as its responses. - FY2026MitigatedAnnual report
「We have made full-scale use of our group's overseas subsidiary network and commenced BPO operations at offshore centers.」
Amid continuing risks from personnel shortages and wage increases, it has begun providing Japanese-language chat support through its Vietnamese subsidiary and implemented measures to supplement personnel through offshore BPO and AI simultaneous interpretation. - FY2025WorsenedAnnual report
「Labor shortages have become chronic in Japan and are now a serious social issue. In addition, labor costs are expected to increase as a result of higher wage levels across society.」
In addition to labor shortages, it explicitly identifies higher labor costs resulting from increased wage levels, expanding the risks associated with personnel management. - FY2025-H1RestatedAnnual report
「In the domestic BPO market, companies are undertaking fundamental reviews of their business structures, including reviews of business operations and the reallocation of resources to core operations and new businesses, against a backdrop of the shortage of resources caused by the declining working-age population and the promotion of work-style reforms. In response to growing demand for outsourcing non-core operations and operations requiring specialized knowledge, the market continues on an expansionary trend.」
It indicates that demand for outsourcing, including specialized operations, is expanding while the shortage of resources caused by the declining working population persists. - FY2024WorsenedAnnual report
「Labor shortages have become chronic in Japan and are now a serious social issue. Our group conducts its core operations at BPO centers established in regional areas, where we have been able to secure relatively stable hiring numbers compared with the Tokyo metropolitan area. However, if hiring does not progress and the number of hires falls significantly below plan, or if wages rise sharply due to inflation or other factors, this could affect our group's business activities.」
In addition to labor shortages, it explicitly identifies wage increases and hiring shortfalls, expanding the risks associated with securing personnel and labor costs. - FY2024-Q3RestatedAnnual report
「In Japan's BPO market, the shortage of resources caused by the declining working population and the review of business operations driven by the promotion of work-style reform at many companies have led to a continuing trend toward outsourcing non-core operations.」
It indicates that demand for outsourcing continues, while the shortage of resources caused by the declining working population persists. - FY2024-Q2RestatedAnnual report
「In the domestic BPO market, the shortage of resources caused by the declining working-age population, as well as reviews of business operations driven by the promotion of work-style reforms at many companies, are sustaining the trend toward outsourcing non-core operations, and the market continues to expand.」
While indicating that the shortage of resources caused by the declining working population remains an ongoing personnel-related challenge, it also explains that demand for outsourcing is expanding. - FY2024-Q1WorsenedAnnual report
「In the domestic BPO market, the shortage of resources caused by the declining working-age population, as well as reviews of business operations driven by the promotion of work-style reforms at many companies, are sustaining the trend toward outsourcing non-core operations, and the market continues to expand.」
It explicitly identifies the shortage of resources caused by the declining working population as both a growth driver for the BPO market and a personnel and resource constraint in the business environment. - FY2022-Q2RestatedAnnual report
「The BPO market is expected to continue growing globally as a result of the ongoing personnel shortage, interest in BCP, work-style reform and the promotion of DX in markets related to our business.」
It explains that the BPO market is expected to grow as a result of demand for outsourcing driven by the continuing personnel shortage, BCP, work-style reform and the promotion of DX. - FY2020WorsenedAnnual report
「Regarding (6), almost no employees or related parties in our group have contracted the infection, and operations are continuing. However, the state of emergency and school closures have created risks relating to adjustments to employee attendance, securing personnel and management.」
The state of emergency and school closures associated with COVID-19 are additionally identified as risks relating to adjustments to employee attendance, securing personnel and management. - FY2020-Q3RestatedAnnual report
「In the BPO market, we continue to receive resilient demand amid expanding demand driven by labor shortages and the effects of promoting work-style reform.」
It continues to indicate that securing personnel remains a factor in the business environment, even as BPO demand driven by labor shortages continues to expand. - FY2020-Q2WorsenedAnnual report
「Amid serious labor shortages and labor-saving investment driven by work-style reform, the BPO market is maintaining resilient demand, and our group is also growing steadily.」
It describes the labor shortage as serious and indicates an environment in which labor-saving investment is advancing against the backdrop of work-style reform. It states that BPO demand remains resilient. - FY2020-Q1RestatedAnnual report
「In Japan, robust domestic demand is supporting the economy, and the BPO market is expected to maintain solid growth as demand for outsourcing rises against the backdrop of the personnel shortage.」
It explains that the personnel shortage is driving up demand for outsourcing, while securing personnel remains an important factor in the business environment. - FY2019WorsenedAnnual report
「We perceive strong demand in the BPO market, but the personnel shortage has become more serious, leading to an increase in companies using external resources in response.」
It explicitly states that the personnel shortage is becoming more serious and continues to strongly indicate the risk associated with securing personnel, including the increase in companies using external resources. - FY2019-Q1WorsenedAnnual report
「Although views are increasingly emerging in Japan that the labor shortage will weigh on growth, the BPO market has remained solid, and we continue to receive strong demand.」
It states that views are increasingly emerging that the domestic labor shortage will weigh on growth, continuing to indicate the growing seriousness of the personnel shortage risk. - FY2018WorsenedAnnual report
「Consolidated net sales were ¥33,119 million, up 12.4% year on year, reflecting continued growth driven by efforts including acquiring new clients and developing and providing services related to energy liberalization. However, sales fell short of the ¥35,000 million target for the fiscal year ending March 2018 set in the medium-term business plan announced in 2015, because the shortage of personnel became more severe and the company was unable to secure the personnel it had anticipated.」
The increasing severity of the personnel shortage and the inability to secure the expected personnel were explicitly identified as factors behind the failure to achieve the sales target in the previous medium-term plan. - FY2018-Q3RestatedAnnual report
「In Japan, although challenges in securing personnel continue, the BPO market has remained solid, and we continue to receive strong demand.」
It reconfirms that BPO demand is high, while challenges in securing personnel continue. - FY2018-Q2RestatedAnnual report
「In Japan, although challenges in securing personnel continue, the BPO market has remained solid, and we continue to receive strong demand.」
It reconfirms that BPO demand is high, while challenges in securing personnel continue. - FY2018-Q1RestatedAnnual report
「In Japan, although challenges in securing personnel continue, the BPO market has remained solid, and we continue to receive strong demand.」
It explains that demand in the BPO market is strong, while challenges in securing personnel continue. - FY2017RestatedAnnual report
「In Japan, we continue to see strong demand for new services in the BPO market, but the shortage of personnel caused by the rising effective job-offers-to-applicants ratio and other factors remains an issue.」
It explains that demand is strong, while the shortage of personnel continues. - FY2017-Q3WorsenedAnnual report
「In Japan, we continue to see strong demand for new services in the BPO market, but the issue of labor shortages has also become apparent.」
It explains that demand for BPO services is strong, while the longstanding recruitment challenge of labor shortages has become apparent. - FY2017-Q2RestatedAnnual report
「Recruiting talent remains an important challenge for the company's growth, and it continues to establish its corporate image in areas where it operates BPO centers through sports and other businesses.」
It reconfirms that recruitment remains a key challenge for growth. - FY2017-Q1RestatedAnnual report
「Although securing talent remains a challenge, the activities of women's sports teams based in Akita, Yamagata and Toyama, where handball was added in FY2016, have steadily contributed to raising the company's profile and have led to an increase in hires from outside the respective prefectures.」
While describing the effect of increased recruitment through women's sports teams, it reconfirms that securing personnel remains a challenge. - FY2016First statedAnnual report
「As BPO operations become more diverse, sophisticated and globalized, the importance of this type of human resources management is increasing. If the Group is unable to manage its personnel appropriately, operational quality and efficiency may decline, and outsourcing agreements with clients may be terminated.」
It indicates that inadequate recruitment and development, deployment according to workload, shift scheduling or labor management could reduce quality and lead to contract termination.