Talent Retention through Talent Management and Diverse Work Styles

「During the consolidated fiscal year, we began a fundamental revision of our personnel systems to support sustainable organisational growth. By introducing job and role descriptions covering all employees, we are clarifying the roles expected by the company and proceeding with a revamp of the evaluation system linked to those roles and designed to command a high degree of employee acceptance.」

「By introducing job and role definitions covering all employees, we are clarifying the roles expected by the company and moving ahead with a shift to a more convincing evaluation system linked to those definitions.」

「In addition to recruitment activities through school visits and company information sessions conducted with local governments, and through Hello Work and other channels, we directly approach target jobseekers via social media, the web and various media outlets, promote the appeal of the Group through unconventional and unrestricted forms of expression, and promote recruitment. We have also introduced referral recruitment and alumni recruitment, including a job-return programme.」

「To provide services requiring a high level of expertise, the company is working to improve the work environment through ongoing wage revisions, enhanced employee benefits and expanded career development support programs, while striving to recruit and develop talented people. Through these efforts, it aims to improve the productivity of each employee.」

「WEPRO (Woman Excite Project), initially launched as a project promoting women's participation, will strengthen its activities from the fiscal year ending March 2024 by adding 5 new meanings, with the aim of further developing as WEPRO for all employees, regardless of gender.」

「Against this backdrop, the Group is working to create a workplace environment that attracts talented people capable of providing services requiring a high level of expertise, with the aim of delivering high-value-added services.」

「Against this backdrop, the Group is working to create a workplace environment that attracts talented people capable of providing services requiring a high level of expertise, with the aim of delivering high-value-added services.」

「Against this backdrop, the Group is working to create a workplace environment that attracts talented people capable of providing services requiring a high level of expertise, with the aim of delivering high-value-added services.」

「In 2018, the company launched the women's participation promotion project Woman Excite Project (WEPRO). With a target of achieving 50% female representation among managers, it is promoting flexible and diverse work styles through such measures as reviewing its personnel systems and talent development methods.」

「Under the initiative to create an inclusive workplace environment, the company has set a target of 50% female representation among managers. It is also actively working to recruit people with disabilities and sports talent in order to secure a diverse workforce, and will continue building sustainable environments in regional communities.」

「As part of efforts to promote women's participation, we have further enhanced company-run childcare centres and worked to improve the working environment for employees raising children.」

「Regarding talent recruitment, we continue to actively recruit at each BPO site and create workplace environments suited to women's life cycles, including by enhancing childcare facilities.」

「The company also strengthened its ESG initiatives, introducing paid leave that can be taken in hourly increments and revamping the café menus at its BPO sites, with a focus on women's participation and health management.」

「In particular, with regard to human resources, we implemented specific measures to further promote women's participation, including the introduction of a paid-leave system that can be taken in hourly increments.」

「Regarding talent recruitment, a branch of Yamagata BPO Garden in Tsuruoka, Yamagata, began operations in October 2018. In addition, at BPO centers that form the foundation of its talent base, the company is working to revitalize local communities by providing workplaces suited to women's life stages, including through the expansion of childcare facilities in Akita and Toyama, together with activities by women's corporate sports teams.」

「Regarding talent recruitment, amid challenging employment conditions, we designed and implemented measures to create a proactive workplace environment in the region and reduce employee turnover. In particular, at the annual general meeting of shareholders in June 2018, a female director was elected, and initiatives have been undertaken in her role as director responsible for promoting women's participation. Specifically, workshops are being used to consider measures enabling women to succeed in management positions.」

「We believe it is important to promote placing the right people in the right positions, create an environment that makes diverse work styles easier to achieve, and create an environment in which employees can readily experience career advancement, in order to establish a retention cycle for our people. Specifically, we will continue developing initiatives including a talent management system, reductions in work hours through productivity improvements enabled by IT, and incentive schemes for high-performing employees.」