Expanding New Customers, Cross-Selling and Licenses for SaaS Services

「We generated 50 sales opportunities in the first half. Last year we generated 62, so we generated 80% of that in 6 months. We expect to generate 90 opportunities for the full year, which would be approximately 1.5 times the prior-year level.」

「In sales, the company steadily generated new opportunities by promoting various industry-segment-specific marketing initiatives, including distributing white papers for local governments and exhibiting at events. The number of sales opportunities had already reached 80% of the previous fiscal year’s level, led by multiple preliminary indications from major local governments. The company also pursued measures to increase revenue in the second half, including beginning sales of Gemini Enterprise, Google Cloud’s generative AI service; starting a collaboration with Cyber Solutions Inc.; entering into sales partnerships with 株式会社ラクス and 株式会社Revival Core; and exhibiting at events hosted by Google and sales partners.」

「For rakumo-related services, the number of clients was 2,552 as of the end of December 2025, an increase of 79 from the end of December 2024, while the number of unique users was 579 thousand, an increase of 6 thousand.」

「In response to these circumstances, the company has implemented measures including regular follow-up meetings by the post-sales division, mainly for major customers; the release of the “aloop” human resources management and recruitment support solution service and a business alliance with パソナ; strengthened outbound sales through the establishment of a BDR function to increase medium-sized and large opportunities; the release and continued development of AI functions that support customer retention; expansion of the platforms supported by the rakumo series; and the acquisition of new products through M&A.」

「The company advanced various industry-segment-specific marketing initiatives, including proactive approaches to companies using Google Workspace (hereinafter “GWS”), publishing case studies in priority sectors such as educational institutions, local governments, construction and healthcare, including Tohoku University Hospital, Abashiri City and Ashikaga City, and distributing white papers for local governments. These initiatives contributed to progress in generating new opportunities.」

「In sales, the company steadily generated new opportunities in local government, education, healthcare, construction and other sectors by promoting various industry-segment-specific marketing initiatives, including proactive approaches to companies using Google Workspace (hereinafter “GWS”) and exhibiting at events for local governments and holding its own seminars for the construction industry.」

「For rakumo-related services, the number of clients was 2,486 as of the end of March 2024, an increase of 44 from the end of December 2023, while the number of unique users was 579 thousand, an increase of 16 thousand. To increase revenue, the company held its own seminars and seminars with Google and sales partners. It also actively pursued industry-specific sales and marketing initiatives targeting local governments, education, healthcare, construction and other sectors to generate new opportunities. In addition, the company worked to acquire new clients and increase the number of unique users and average revenue per user by adding and improving functions in existing products based on client needs, strengthening sales of packaged products promoting integration between products, and implementing proactive support and onboarding initiatives tailored to customer attributes.」

「For rakumo-related services, the number of clients was 2,442 as of the end of December 2023, an increase of 108 from the end of December 2022, while the number of unique users was 563 thousand, an increase of 61 thousand. To increase revenue, the company held its own seminars, participated in seminars hosted by Google and sales partners, and exhibited at trade shows, conferences and other events.」

「For rakumo-related services, the number of clients was 2,425 as of the end of September 2023, an increase of 91 from the end of December 2022, while the number of unique users was 541 thousand, an increase of 39 thousand. To increase revenue, the company held its own seminars, participated in seminars hosted by Google and sales partners, and exhibited at trade shows, conferences and other events.」

「For rakumo-related services, the number of clients was 2,397 as of the end of June 2023, an increase of 63 from the end of December 2022, while the number of unique users was 535 thousand, an increase of 33 thousand. To increase revenue, the company held its own seminars, participated in seminars hosted by Google and sales partners, and exhibited at trade shows, conferences and other events.」

「As of the end of March 2023, the number of clients was 2,351, an increase of 17 from the end of December 2022, and the number of unique users was 514 thousand, an increase of 12 thousand. Both increased from the end of the previous fiscal year.」

「The service performed steadily as a result of an increase in new customers and additional licenses. As of the end of December 2022, the number of clients was 2,334, an increase of 132 from the end of December 2021, and the number of unique users was 502 thousand, an increase of 54 thousand.」

「The service performed steadily as a result of an increase in new customers and additional licenses. As of the end of September 2022, the number of clients was 2,277, an increase of 75 from the end of December 2021, and the number of unique users was 471 thousand, an increase of 23 thousand.」

「The number of clients for the service was 2,241 as of the end of June 2022, an increase of 39 from the end of December 2021, while the number of unique users was 461 thousand, an increase of 13 thousand. The company worked to acquire new clients, increase unique users and raise average revenue per user through various marketing initiatives, stepped-up sales of packaged products promoting integration between products, proactive follow-up with existing clients and the development of various functions for existing products.」

「The number of clients for the service was 2,228 as of the end of March 2022, an increase of 26 from the end of December 2021, while the number of unique users was 452 thousand, an increase of 4 thousand. Both increased from the end of the previous fiscal year. The company worked to acquire new clients, increase unique users and raise average revenue per user through various marketing initiatives, sales of packaged products promoting integration between products, proactive follow-up with existing clients and the development of various functions for existing products.」

「In sales, the acquisition of new customers continued to progress, driven by the impact of COVID-19 and the promotion of digital transformation (DX). The company also worked to increase average revenue per user and the number of unique users through measures including exhibiting at events hosted by Google and the Education Comprehensive Exhibition (EDIX), collaborating with sales partners and developing new sales partners.」

「The service performed steadily as a result of an increase in new customers and additional licenses. As of the end of September 2021, the number of clients was 2,178, an increase of 173 from the end of December 2020, and the number of unique users was 450 thousand, an increase of 33 thousand.」

「The acquisition of new customers continued to progress, driven by the impact of COVID-19 and the promotion of digital transformation (DX). The company also worked to increase the average revenue per user and the number of unique users through measures including exhibiting at events hosted by Google and the Education Comprehensive Exhibition (EDIX), collaborating with sales partners and developing new sales partners.」

「The service performed steadily as a result of an increase in new customers and additional licenses. As of the end of March 2021, the number of clients was 2,067, an increase of 62 from the end of December 2020, and the number of unique users was 430 thousand, an increase of 13 thousand.」

「In sales, the continued shift by Japanese companies to telework and the development of work-from-home environments in response to COVID-19 contributed to revenue growth through the acquisition of new projects, including from large enterprises, additional contracts for other services by existing customers (cross-selling), and additional license contracts. As of the end of December 2020, the number of unique users of our Group’s SaaS services was 416 thousand and the number of clients was 2,005.」

「The shift by Japanese companies to telework and the continued development of working-from-home environments in response to COVID-19 contributed to revenue growth through the acquisition of new projects, including from large companies, additional contracts for other services by existing customers (cross-selling), and additional license contracts.」