Improvement in Operating Profit Margin on Sales, Cloud User Count and Churn Rate
First written in FY2020. 5 of 9 entries say "Advanced", first in FY2022. Latest entry: 2026-08-12.
65 other companies' latest entry also says "Advanced".
- FY2025AdvancedAnnual report
「We will continue working to strengthen our sales capabilities and improve product and service quality, with the aim of increasing the operating margin on net sales, increasing the number of cloud service users (licensed users), and reducing the cloud service churn rate. The key performance indicators were an operating margin on net sales of 28.3%, 803,020 cloud service users, and a cloud service churn rate of 0.22%.」
In fiscal 2025, the operating margin on net sales rose from 16.7% to 28.3%, the number of users increased from 633,248 to 803,020, and the churn rate declined from 0.24% to 0.22%. All 3 stated indicators progressed in the target direction. - FY2024Users and margin improve, while churn risesAnnual report
「We will continue working to strengthen our sales capabilities and improve product and service quality, with the aim of increasing the operating margin on net sales, increasing the number of cloud service users (licensed users), and reducing the cloud service churn rate. The key performance indicators were an operating margin on net sales of 16.7%, 633,248 cloud service users, and a cloud service churn rate of 0.24%.」
The operating margin on net sales improved from 14.6% to 16.7% and the number of users increased from 507,331 to 633,248, while the churn rate rose from 0.17% to 0.24%, resulting in mixed progress across the 3 indicators. - FY2023AdvancedAnnual report
「The company will seek to increase its operating margin, increase the number of cloud service users, or contracted licenses, and reduce the cloud service churn rate. The management indicators were an operating margin of 14.6%, 507,331 cloud service users and a cloud service churn rate of 0.17%.」
In 2023, the operating margin increased from 12.5% to 14.6%, the number of users increased from 442,516 to 507,331, and the churn rate declined from 0.19% to 0.17%. All 3 indicators moved in the targeted direction. - FY2022AdvancedAnnual report
「The company will continue working to strengthen its sales capabilities and improve product and service quality, with the aim of increasing its operating margin, increasing the number of cloud service users, or contracted licenses, and reducing the cloud service churn rate.」
The operating margin increased from 7.8% to 12.5%, the number of cloud service users increased from 368,692 to 442,516, and the churn rate declined from 0.21% to 0.19%. All 3 indicators moved in the targeted direction. - FY2021Indicators show divergent trendsAnnual report
「The company will continue working to strengthen its sales capabilities and improve product and service quality, with the aim of increasing its operating margin, increasing the number of cloud service users, or contracted licenses, and reducing the cloud service churn rate.」
The number of users increased from 320,868 to 368,692, while the operating margin declined from 16.4% to 7.8% and the churn rate increased from 0.15% to 0.21%. - FY2020First statedAnnual report
「The company will continue working to strengthen its sales capabilities and improve product and service quality, with the aim of increasing its operating margin, increasing the number of cloud service users, or contracted licenses, and reducing the cloud service churn rate.」
The company identifies operating margin, the number of cloud service users and the churn rate as objective management indicators, and targets improvement through stronger sales capabilities and higher quality.