Addressing demand for improved quality and investing to strengthen support services following product expansion
First written in FY2019-Q2. 4 of 7 entries say "Restated". Latest entry: FY2022-Q3.
38 other companies' latest entry also says "Restated".
- FY2022-Q3RestatedAnnual report
「② Recurring Total revenue was ¥1,227 million, up 28.6% year on year. The main factors were steady subscription revenue and steady maintenance revenue resulting from an improved contract renewal rate.」
The company continues to explain that maintenance revenue has remained steady as a result of an improved contract renewal rate. - FY2022-Q2AdvancedAnnual report
「This was mainly attributable to steady subscription revenue and steady maintenance revenue resulting from an improved contract renewal rate.」
The company stated that maintenance revenue remained steady as a result of an improved contract renewal rate, indicating concrete progress related to its policy of strengthening support, including reducing churn and improving customer satisfaction. - FY2021RaisedAnnual report
「The company aims to improve revenue stability by raising the quality of support services, reducing the churn rate and improving customer satisfaction, while promoting a recurring-revenue business.」
In addition to previous investments in the organization addressing quality improvements and in support services, the company explicitly identified reducing the churn rate, improving customer satisfaction and promoting a recurring-revenue business. - FY2020RestatedAnnual report
「The company established an organizational framework to address demand for higher quality and invested in strengthening support services following expanded product sales.」
The company continues to establish an organizational framework to address higher quality and invest in strengthening support services following expanded product sales. - FY2019RestatedAnnual report
「The company established an organizational framework to address demand for higher quality and invested in strengthening support services following expanded product sales.」
The company continues to invest in an organizational framework to address higher quality and in strengthening support services following expanded product sales. - FY2019-Q3RestatedAnnual report
「The company established an organizational framework to address demand for higher quality and invested in strengthening support services following expanded product sales.」
The company continues to establish an organizational framework to address demand for higher quality and invest in strengthening support services following expanded product sales. - FY2019-Q2First statedAnnual report
「The company established an organizational framework to address demand for higher quality and invested in strengthening support services following expanded product sales.」
The establishment of an organizational framework to address demand for higher quality and investment in strengthening support services following expanded product sales are described as new initiatives.