Announced details
Telephone customer service at contact centers, operator support, operational efficiency and improved service quality
ネクストジェン entered into an agency agreement to sell services provided by OPTAGE. Technologies including LA-6000 have been adopted for Enour CallAssistant.
A company that provides the AI contact center solution “Enour CallAssistant.” Other company information is not disclosed.
For voice-capturing and call-recording systems integrated with Enour CallAssistant and other AI contact center solutions, anticipated sales volume is approximately ¥2.5 billion over 3 years.
The company does not address Contract Value / Offering price.
Yano Research Institute Ltd., “Survey of the AI Services Market Provided by Call Center Service Operators (2026)” (announced 29 May 2026)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Cloud-based operator support service “Enour CallAssistant”, Voice-capturing system “LA-6000”, Cloud communications platform “U-cube CPaaS” |
| Counterparty | OPTAGE Inc. |
| Counterparty overview | A company that provides the AI contact center solution “Enour CallAssistant.” Other company information is not disclosed. |
| Relationship with the Company | ネクストジェン entered into an agency agreement to sell services provided by OPTAGE. Technologies including LA-6000 have been adopted for Enour CallAssistant. |
| Contract Date | Announced on 27 July 2026. The contract execution date itself is not disclosed. |
| Launch date | Began offering the service on 27 July 2026 |
| Applicable area | Telephone customer service at contact centers, operator support, operational efficiency and improved service quality |
| Impact on Business Performance | For voice-capturing and call-recording systems integrated with Enour CallAssistant and other AI contact center solutions, anticipated sales volume is approximately ¥2.5 billion over 3 years. |
| Source | Yano Research Institute Ltd., “Survey of the AI Services Market Provided by Call Center Service Operators (2026)” (announced 29 May 2026) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To expand its solution portfolio by developing its partnership with OPTAGE on the foundation of its existing voice-capturing technology and other capabilities, and to address labor shortages and the need for greater operational efficiency at contact centers.