Reducing Processing Times through Business Process Management and Operations Automation
First written in FY2025. 2 of 3 entries say "Advanced", first in FY2026-H1. Latest entry: FY2026.
80 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「－Business automation: Automating complex billing operations, significantly reducing workloads and helping prevent errors. －Telephone and contact-centre support: Expanding the telephone system and supporting smooth call handling and information sharing through U-cube connect. －Application development: Automating various application procedures by expanding the functions of smartphone apps and websites, thereby reducing staff hours and the number of enquiries.」
The company has expanded business process automation to billing, telephone handling and application procedures, achieving reductions in workloads, errors, staff hours and the number of enquiries in actual operations. - FY2026-H1AdvancedAnnual report
「－Business automation: Automating complex billing operations, significantly reducing workloads and helping prevent errors. －Telephone and contact-centre support: Expanding the telephone system and supporting smooth call handling and information sharing through U-cube connect. －Application development: Automating various application procedures by expanding the functions of smartphone apps and websites, thereby reducing staff hours and the number of enquiries.」
Business process management and operational automation have advanced into practical DX support covering billing operations, telephone handling and application procedures, delivering reductions in workloads, errors, staff hours and the number of enquiries. - FY2025First statedAnnual report
「The company fully automated the manual processes previously used, reducing errors and cutting processing time by 95%.」
The company describes the automation, through MVP research and development, of peripheral processes associated with the introduction of a new DX platform system, including the collection of billing data and registration of invoice data, together with a 95% reduction in processing time, as a new concrete initiative.