Commercialization of the customer success support platform “pottos”
First written in FY2020-Q3. 9 of 15 entries say "Advanced", first in FY2020. Latest entry: 2026-04-30.
No other company in this theme has enough history to compare yet.
- 2026-04-30AdvancedRevisions to earnings forecasts
「株式会社ポトス has begun providing the strategic HR AI SaaS “CABUILD® HR Series,” which links recruitment and HR data and uses AI to support highly reproducible HR decisions regarding recruitment, evaluation, placement, and other areas.」
The CABUILD concept has progressed to the launch of strategic HR AI SaaS covering recruitment, evaluation, and placement. - FY2025AdvancedAnnual report
「We advanced collaboration between the services of NINJAPAN and “Cariport®,” provided by our consolidated subsidiary 「株式会社ポトス」, and launched the “CABUILD” service to support job hunting and new-graduate recruitment activities through collaboration between the two companies.」
The initiative progressed to the launch of CABUILD, which connects Pottos’s Cariport with NINJAPAN’s services to support job hunting and new-graduate recruitment activities. - FY2023WorsenedAnnual report
「Because the originally anticipated revenue could not be expected and the future cash flows were expected to be negative over the estimation period, the recoverable amount was assessed as zero, and the resulting reduction of ¥50.123 million was recognised as an impairment loss and recorded under extraordinary losses.」
As the situation continued in which the originally anticipated revenue could not be expected from the customer success-related system, the company recognised an impairment loss of ¥50.123 million in the current consolidated fiscal year. - FY2023-Q3SoftenedAnnual report
「These new initiatives by our group, including the customer success business, are expected to take longer to generate revenue than initially anticipated. Nevertheless, we will continue to promote them actively, aiming to lay the foundations for the data business and strengthen business capabilities by connecting them with existing businesses.」
For the new initiatives, including the customer success business, the company expects revenue generation to take longer than initially anticipated and has pushed back the monetisation timeline. At the same time, it continues to lay the foundations for the data business and connect it with existing businesses. - FY2023-Q2RestatedAnnual report
「As part of these efforts, we transferred the rights and obligations to 「株式会社ポトス」 to strengthen the competitiveness of the customer success business. Going forward, the company will develop its business more rapidly and work to expand long-term profits and establish its market position.」
The company continues to pursue the transfer of the customer success business to 「株式会社ポトス」 and a policy of rapid business development and profit growth following the transfer. - FY2023-Q1AdvancedAnnual report
「On 1 July 2022, we transferred the rights and obligations relating to the customer success business to 「株式会社ポトス」. Going forward, the company will develop its business rapidly in this fast-growing market and work to expand long-term profits and establish its market position.」
The pottos business progressed from establishing the business promotion office, providing Ver.2, and establishing a new company to transferring the rights and obligations relating to the customer success business to 「株式会社ポトス」. - FY2022Impairment loss on customer success-related softwareAnnual report
「Because the originally anticipated revenue could not be expected and the future cash flows were expected to be negative over the estimation period, the recoverable amount was assessed as zero, and the resulting reduction of ¥195.738 million was recognised as an impairment loss and recorded under extraordinary losses.」
The company recognised an impairment loss of ¥195.738 million on the customer success-related system because the originally anticipated revenue could not be expected. - FY2022-Q2AdvancedAnnual report
「To secure the further competitiveness of the “pottos® (Pottos)” customer success automation tool business, we established the new company 「株式会社ポトス」 on 2 August 2021. Going forward, we will promptly establish an agile business promotion structure and work to maximise the benefits of the corporate separation, in addition to achieving early revenue growth.」
The pottos® business progressed to the stage of establishing the new company 「株式会社ポトス」 and working to establish an agile business promotion structure and achieve early revenue growth. - FY2022-Q1AdvancedAnnual report
「As part of this strategy, we plan to establish a new company, 「株式会社ポトス」, to secure the further competitiveness of the “pottos® (Pottos)” customer success automation tool business. Going forward, we will promptly establish an agile business promotion structure and work to maximise the benefits of the corporate separation, in addition to achieving early revenue growth.」
The pottos business has moved from strengthening functionality and collaboration to establishing an agile business promotion structure through the creation of a new company. - FY2021AdvancedAnnual report
「For the customer success automation tool “pottos® (Pottos),” we established the Pottos Business Promotion Office to strengthen execution capabilities and began providing Ver.2, which substantially improves functionality and convenience. Under the new structure, we will promote intercompany collaboration to acquire large-scale use cases and work to expand revenue.」
With the establishment of the Pottos Business Promotion Office and the launch of Ver.2, the initiative progressed from beta and full-scale provision to strengthening the business promotion structure and product functionality. - FY2021-Q3AdvancedAnnual report
「As part of this strategy, the company began collaborating with Startia Lab, Inc. and Mtame Co., Ltd. to further expand sales of UCARO®, a cross-university admissions portal, and pottos®, a customer success management tool, and create collaborative services.」
The company began collaborating with スターティアラボ株式会社 and Mtame株式会社 to expand sales of pottos® and UCARO® and create collaborative services. - FY2021-Q2RestatedAnnual report
「As part of these measures, the Company aims to further expand sales of the cross-university entrance examination portal site “UCARO®” and the customer success management tool “pottos® (ポトス),” and create collaborative services. It reached a basic agreement on collaboration with スターティアラボ株式会社 and Mtame 株式会社.」
The company continues to pursue wider sales of pottos® and the creation of collaborative services. This is not a new launch or similar development, but a reaffirmation of its expansion policy through a basic agreement on collaboration. - FY2021-Q1AdvancedAnnual report
「As part of this strategy, we began full-scale provision of the customer success management tool “pottos® (Pottos)” to support user outreach by subscription-service providers. The tool automates and standardises response processes previously handled by customer success personnel, enabling people other than customer success personnel to approach users. As demand for customer success management is expected to continue growing, we will reduce the workload of customer success personnel by providing tools that meet their needs and contribute to the expansion of the subscription-service market.」
The initiative progressed from beta trial use in the previous fiscal year to the full-scale launch of pottos®. The company specified the tool’s functions, including the automation and standardisation of response processes, and set out a policy of contributing to the subscription-service market. - FY2020AdvancedAnnual report
「As a new initiative, we began providing the customer success support platform “pottos.” Customer success refers to initiatives by SaaS providers and others to encourage customers to continue using their services over the long term, and it has begun to gain wider adoption in recent years. In anticipation of growth in the related market, we will actively expand the functionality of “pottos,” which supports customer success through a system, and work to gain market share.」
The initiative progressed from beta trial use in the previous quarter to the launch of pottos, entering the stage of expanding its functionality and gaining market share. - FY2020-Q3First statedAnnual report
「As a new initiative, we began trial use of the beta version of the customer success support platform “pottos.” Customer success refers to initiatives by SaaS providers and others to encourage customers to continue using their services over the long term, and it has begun to gain wider adoption in recent years. In anticipation of growth in the related market, we will actively expand the functionality of “pottos,” which supports customer success through a system, and work to gain market share.」
The company began trial use of the beta version of “pottos,” which supports customer success through a system, and for the first time set out a policy of expanding its functionality and gaining market share.