Reorganization of Domestic and Overseas Centers and Transition of the BPO Business to Consulting
First written in FY2016. 16 of 38 entries say "Worsened", first in FY2018-Q1. Latest entry: 2026-08-10.
Riskmonster.com moved to the "Worse" side of this theme in 2026.
0 other companies' latest entry also says "Worsened".
- 2026-08-10WorsenedEarnings
「Although new inquiries and projects continued to accumulate, profit declined because of a decrease in existing projects and other factors. We will continue promoting measures to improve profit margins and work to enhance profitability.」
Despite the accumulation of new inquiries and projects, the segment swung to a loss because existing projects declined and other factors affected results. - FY2026WorsenedAnnual report
「Revenue from the BPO services business was ¥993.487 million (103.0% of the previous fiscal year's level), while segment profit was ¥9.581 million (71.3% of the previous fiscal year's level).」
Revenue increased as new projects accumulated, but profit declined due in part to delays in the progress of certain projects in the third quarter. - FY2026-H1AdvancedAnnual report
「Revenue from the BPO services business was ¥508.594 million (107.8% year on year), while segment profit was ¥11.811 million (compared with segment profit of ¥0.824 million in the same period of the previous year). Revenue and profit increased as new projects accumulated, among other factors.」
BPO services posted higher revenue and profit as new projects accumulated, with profit increasing from ¥0.824 million to ¥11.811 million. - FY2025-H1MitigatedAnnual report
「Revenue from the BPO services business for the interim consolidated accounting period was ¥471.717 million (102.3% year on year), while segment profit was ¥0.824 million (compared with a segment loss of ¥1.596 million in the same period of the previous year). Revenue exceeded the year-earlier level due in part to new spot projects.」
BPO services posted higher revenue on new spot projects, turning the previous period's loss into a profit of ¥0.824 million. - FY2024WorsenedAnnual report
「The performance of the BPO services business is as follows.」
BPO services posted higher revenue of ¥955.119 million, but a large spot project in the first quarter was loss-making, reducing segment profit to ¥4.043 million (7.5% of the previous fiscal year's level). - FY2024-Q3WorsenedAnnual report
「For the nine months ended the third quarter of the current fiscal year, the BPO services business reported revenue of ¥716.446 million (111.0% of the year-earlier period) and a segment loss of ¥2.508 million (compared with segment profit of ¥41.009 million in the year-earlier period). Revenue exceeded the year-earlier period because the company won a large spot project and increased operations contributing to Group cost reductions, including enhancement of the proprietary database for the credit management services business. Segment results were negative because the large spot project in the first quarter was loss-making.」
BPO services reported higher revenue, but turned from profit in the year-earlier period to a loss of ¥2.508 million because the large spot project in the first quarter was loss-making. - FY2024-Q2WorsenedAnnual report
「Revenue exceeded the year-earlier period because the company won a large spot project and increased operations contributing to Group cost reductions, including enhancement of the proprietary database for the credit management services business. Segment results were negative because the large spot project was loss-making.」
BPO services reported higher revenue of ¥461.161 million, but turned to a segment loss of ¥1.596 million because the large spot project was loss-making. - FY2024-Q1WorsenedAnnual report
「Revenue exceeded the year-earlier period because the company won a large spot project and increased operations contributing to Group cost reductions, including enhancement of the proprietary database for the credit management services business. Segment profit fell significantly below the year-earlier period because the large spot project was loss-making.」
BPO services reported higher revenue of ¥232.300 million, but segment profit declined to ¥1.736 million because the large spot project was loss-making. - FY2023-Q3AdvancedAnnual report
「For the nine months ended the third quarter of the current fiscal year, the BPO services business reported revenue of ¥645.681 million (152.6% of the year-earlier period) and segment profit of ¥41.009 million (121.3%).」
The BPO business reported higher revenue and profit because Ships' results were consolidated and the provision of services contributing to Group cost reductions, including enhancement of the proprietary database, increased. - FY2023-Q2AdvancedAnnual report
「Ships Co., Ltd. became a consolidated subsidiary at the end of the second quarter of the previous fiscal year, and its results have been included since the third quarter. In addition, the increase in services contributing to Group cost reductions, including the enhancement of the proprietary database for the credit management services business, resulted in revenue significantly exceeding the year-earlier period. Segment profit also significantly exceeded the year-earlier period.」
The consolidation of Ships and the provision of intra-Group services such as enhancement of the proprietary database resulted in BPO services revenue of ¥415.500 million and segment profit of ¥27.535 million, both exceeding the year-earlier period. - FY2023-Q1AdvancedAnnual report
「Ships Co., Ltd. became a consolidated subsidiary at the end of the second quarter of the previous fiscal year, and its results have been included since the third quarter. In addition, the increase in services contributing to Group cost reductions, including the enhancement of the proprietary database for the credit management services business, resulted in revenue significantly exceeding the year-earlier period. Segment profit also significantly exceeded the year-earlier period.」
The consolidation of Ships and the provision of services such as enhancement of the proprietary database resulted in revenue of ¥207.592 million and segment profit of ¥14.607 million for the BPO services business, both exceeding the year-earlier period. - FY2022WorsenedAnnual report
「For the consolidated fiscal year, the BPO services business reported revenue of ¥624.764 million (107.5% of the previous consolidated fiscal year) and segment profit of ¥56.549 million (61.5%).」
BPO services reported higher revenue, while segment profit fell below the previous fiscal year because of the reversal of the impact of a large spot project with a high profit margin undertaken in the previous fiscal year. - FY2022-Q3WorsenedAnnual report
「For the nine months ended the third quarter of the current fiscal year, the BPO services business reported revenue of ¥423.104 million (94.3% of the year-earlier period) and segment profit of ¥33.795 million (34.8%). Revenue fell below the year-earlier period because a large spot BPO project for anti-social forces screening had been won in the year-earlier period, and segment profit declined accordingly.」
The BPO business reported lower revenue and segment profit than in the year-earlier period because of the reversal of the impact of a large spot project won in the year-earlier period. - FY2022-Q2AdvancedAnnual report
「Rismon Muscle Data Co., Ltd., a consolidated subsidiary, acquired all shares of Ships Co., Ltd. in September. Ships' strengths include a robust security management system and the ability to provide one-stop services from data entry and processing through systems development, printing, inserting and mailing.」
In the BPO services business, all shares of Ships Co., Ltd., which provides one-stop services from data entry and processing through mailing, were acquired. The acquisition is intended to expand BPO capacity and the scope of services and strengthen the operation of the proprietary database. - FY2022-Q1AdvancedAnnual report
「Inbound call-centre operations remained steady, and the company won spot projects including anti-social forces screening services. As a result, revenue performed steadily and segment profit significantly exceeded the year-earlier period.」
The BPO services business reported revenue of ¥109.479 million and segment profit of ¥5.540 million, exceeding the year-earlier period on steady inbound operations and spot projects including anti-social forces screening services. - FY2021AdvancedAnnual report
「The BPO services business reported revenue of ¥581.180 million (150.2% of the previous consolidated fiscal year) and segment profit of ¥91.901 million (compared with a segment loss of ¥6.992 million in the previous consolidated fiscal year).」
In the fiscal year ending March 2021, the BPO services business reported higher revenue and turned from a loss in the previous year to a profit of ¥91.901 million. Large spot projects, including anti-social forces screening services, were cited as a factor. - FY2021ReframedAnnual report
「We will leverage the strengths and expertise developed through operating BPO centres to provide the VERIFY function as a cloud service and pursue a data accumulation and utilisation-based service model centred on anti-social forces screening services.」
The direction of the BPO business is being organised around a data accumulation and utilisation-based service model centred on migrating the VERIFY function to the cloud and providing anti-social forces screening, rather than centre operations and the shift to consulting. - FY2021-Q3AdvancedAnnual report
「For the nine months ended the third quarter of the current fiscal year, the BPO services business reported revenue of ¥448.545 million (159.9% of the year-earlier period) and segment profit of ¥97.186 million (compared with a segment loss of ¥8.930 million in the year-earlier period).」
The business won large anti-social forces screening projects in the second and third quarters, turning the BPO business from a loss in the year-earlier period to a profit of ¥97.186 million. - FY2021-Q2AdvancedAnnual report
「For the six months ended the second quarter of the current fiscal year, the BPO services business reported revenue of ¥297.177 million (170.2% of the year-earlier period) and segment profit of ¥72.678 million (compared with a segment loss of ¥16.274 million in the year-earlier period).」
The business won a large BPO project for anti-social forces screening, increasing revenue and turning from a loss in the year-earlier period to a profit of ¥72.678 million. - FY2021-Q1AdvancedAnnual report
「The BPO services business reported revenue of ¥101.023 million (120.8% of the year-earlier period) and segment profit of ¥5 thousand (compared with a segment loss of ¥11.683 million in the year-earlier period).」
BPO services reported higher revenue and turned from a segment loss in the year-earlier period to a profit of ¥5 thousand, recovering to break-even. - FY2020-Q3MitigatedAnnual report
「For the nine months ended the third quarter of the current fiscal year, the BPO services business reported revenue of ¥280.573 million (101.1% of the year-earlier period) and a segment loss of ¥8.930 million (compared with a segment loss of ¥15.570 million in the year-earlier period), representing a reduction in the loss.」
BPO services reported revenue at 101.1% of the year-earlier period, while the segment loss narrowed from ¥15.570 million to ¥8.930 million. However, the business remained loss-making. - FY2020-Q2MitigatedAnnual report
「For the six months ended the second quarter of the current fiscal year, the BPO services business reported revenue of ¥174.585 million (111.4% of the year-earlier period) and a segment loss of ¥16.274 million (compared with a segment loss of ¥24.335 million in the year-earlier period).」
Revenue from the core BPO services, including digital data conversion, increased, and the segment loss narrowed from ¥24.335 million to ¥16.274 million. However, the business remained loss-making. - FY2020-Q1MitigatedAnnual report
「For the three months ended the first quarter of the current fiscal year, the BPO services business reported revenue of ¥83.645 million (104.3% of the year-earlier period) and a segment loss of ¥11.683 million (compared with a segment loss of ¥12.765 million in the year-earlier period).」
BPO services reported higher revenue, while the segment loss narrowed from ¥12.765 million to ¥11.683 million. However, the business remained loss-making. - FY2019Added cloud migration and overseas centre constructionAnnual report
「We will leverage the strengths and expertise developed through operating BPO centres to provide the VERIFY function as a cloud service and establish a new overseas centre, aiming to expand the business by increasing resources and generating cost benefits.」
For the BPO business, plans call for the VERIFY function to be migrated to the cloud and a new overseas centre to be established, in addition to the existing centre reorganisation and shift to consulting. The full-year segment loss narrowed to ¥20.758 million from ¥22.750 million in the previous year, but the business remained loss-making. - FY2019-Q3WorsenedAnnual report
「For the nine months ended the third quarter of the current fiscal year, BPO services reported revenue of ¥277.510 million (100.1% of the year-earlier period) and a segment loss of ¥15.570 million (compared with a segment loss of ¥15.453 million in the year-earlier period). The loss was at roughly the same level as in the year-earlier period because fixed costs increased following a relocation to expand the domestic centres, among other factors.」
Fixed costs increased following a relocation to expand the domestic centres, and BPO services posted a segment loss for the second consecutive period. - FY2019-Q2WorsenedAnnual report
「For the six months ended the second quarter of the current fiscal year, BPO services reported revenue of ¥156.729 million (89.3% of the year-earlier period) and a segment loss of ¥24.335 million (compared with a segment loss of ¥11.332 million in the year-earlier period).」
BPO services reported revenue at 89.3% of the year-earlier period, while the segment loss widened from ¥11.332 million to ¥24.335 million. The decline in revenue from existing projects with high profit margins was cited as a factor. - FY2019-Q1WorsenedAnnual report
「Rismon Muscle Data Co., Ltd. and Nippon Outsource Co., Ltd., the core companies of the Group's BPO business, relocated from 7-24-5, Shibuya-ku, Tokyo, to Nishigotanda 7-chome, Shinagawa-ku, Tokyo, in May. BPO services reported revenue of ¥80.176 million (84.2% of the year-earlier period) and a segment loss of ¥12.765 million (compared with a segment loss of ¥2.400 million in the year-earlier period).」
The core BPO companies were relocated, while revenue declined and the segment loss widened from the year-earlier period. - FY2018WorsenedAnnual report
「For the consolidated fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥361.627 million (101.5% of the previous consolidated fiscal year), while the segment loss was ¥22.750 million (compared with segment profit of ¥12.808 million in the previous consolidated fiscal year).」
Revenue increased for the full year, but segment profit turned from the previous year's profit of ¥12.808 million to a loss of ¥22.750 million. The stated factors were initial operating costs for new projects and a decline in existing projects with high profit margins; the decision to relocate the Shibuya centre was also reported. - FY2018-Q3WorsenedAnnual report
「For the nine months ended the third quarter of the current fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥277.147 million (103.1% of the year-earlier period), while the segment loss was ¥15.453 million (compared with segment profit of ¥10.576 million in the year-earlier period).」
BPO services reported higher revenue but turned from profit in the year-earlier period to a segment loss of ¥15.453 million because of initial operating costs for new projects and a decline in existing projects with high profit margins. - FY2018-Q2WorsenedAnnual report
「For the six months ended the second quarter of the current fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥175.431 million (103.7% of the year-earlier period), while the segment loss was ¥11.332 million (compared with segment profit of ¥4.136 million in the year-earlier period). Revenue exceeded the year-earlier period as the core BPO services, including digital data conversion, performed steadily, but segment profit fell below the year-earlier period because initial operating costs were incurred for newly won projects.」
BPO services reported higher revenue but turned from profit in the year-earlier period to a segment loss of ¥11.332 million because of initial operating costs for newly won projects. - FY2018-Q1WorsenedAnnual report
「For the three months ended the first quarter of the current fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥95.230 million (104.0% of the year-earlier period), while the segment loss was ¥2.400 million (compared with segment profit of ¥5.102 million in the year-earlier period).」
BPO services reported higher revenue than in the year-earlier period, but turned from a profit in the year-earlier period to a segment loss of ¥2.400 million because of initial operating costs for newly won projects. - FY2017AdvancedAnnual report
「For the consolidated fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥356.305 million (89.1% of the previous consolidated fiscal year), while segment profit was ¥12.808 million (compared with a segment loss of ¥6.527 million in the previous consolidated fiscal year).」
BPO services reported lower revenue but turned from the previous year's segment loss to a full-year profit of ¥12.808 million. - FY2017-Q3AdvancedAnnual report
「For the nine months ended the third quarter of the current fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥268.716 million (85.7% of the year-earlier period), while segment profit was ¥10.576 million (compared with a segment loss of ¥2.173 million in the year-earlier period).」
BPO services reported revenue at 85.7% of the year-earlier period, while segment profit was ¥10.576 million, maintaining profitability after the loss in the year-earlier period. - FY2017-Q2Profitability maintained; revenue declinedAnnual report
「For the six months ended the second quarter of the current fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥169.130 million (80.8% of the year-earlier period), while segment profit was ¥4.136 million (compared with a segment loss of ¥3.699 million in the year-earlier period).」
BPO services reported lower revenue year on year, while segment profit remained positive after the loss in the year-earlier period. - FY2017-Q1AdvancedAnnual report
「For the three months ended the first quarter of the current fiscal year, total revenue from BPO services, centred on digital data conversion services and related offerings, was ¥91.585 million (85.3% of the year-earlier period), while segment profit was ¥5.102 million (compared with a segment loss of ¥782 thousand in the year-earlier period).」
BPO services reported lower revenue but improved margins, turning from a loss in the year-earlier period to a profit. - FY2016First statedAnnual report
「We will contribute to cost reductions across the Group by completing the reorganisation of our domestic and overseas centres and enforcing profitability and delivery-time management. We will also shift from contract operations to consulting services and pursue synergies with the Group.」
The reorganisation of centres, profitability and delivery-time management, and the shift to consulting will be pursued as an integrated initiative.