Closing the Digital Divide Through Mobile-Use Support
First written in FY2023-Q3. 4 of 7 entries say "Advanced", first in FY2023. Latest entry: FY2028-H1.
0 other companies' latest entry also says "Restated".
- FY2028-H1RestatedAnnual report
「In the Mobile Business, we promoted efforts to acquire new customers, strengthened proposals combining our own services with carrier services, and worked to expand revenue opportunities through cross-selling.」
Support for the use of mobile services has been developed into proposals combining our own services with carrier services and the expansion of revenue opportunities through cross-selling. - FY2026AdvancedAnnual report
「In the retail store business, we have focused on employee training, including obtaining certifications, worked to strengthen proprietary services, and pursued the provision of high-quality services for using mobile devices and the expansion of recurring revenue.」
Support for mobile device use has been implemented through employee training, including obtaining certifications, proprietary services, services for using mobile devices, and the expansion of recurring revenue. - FY2027-H1AdvancedAnnual report
「In the store business, the company focused on sales-enhancement measures aimed at improving the sales environment and staff motivation and proposal capabilities. As a result, sales of products proposed alongside smartphones, including mobile security and d CARD, remained firm, increasing monthly recurring revenue.」
The company has translated support for mobile device use into sales of proposed products such as mobile security and d-card, and reported an increase in recurring revenue related to customer convenience. - FY2025AdvancedAnnual report
「Revenue from services that improve customer convenience, including the sale of store-specific content other than handsets and proposals for d CARD, increased, and performance began to improve from the third quarter.」
Support for mobile device use and measures to improve convenience have been translated into services such as store-specific content and d-card proposals, with performance improvement reported from the third quarter. - FY2024RestatedAnnual report
「In the retail store business, the company sought to improve the profitability of high-performance, high-priced smartphones and ancillary products such as accessories by curbing excessive discounts on device sales, and improved efficiency by closing unprofitable stores and strengthening staffing at existing stores.」
The company continues to improve the efficiency of smart-life hubs by increasing the profitability of high-performance, high-priced devices and ancillary products, closing unprofitable stores, and strengthening staffing at existing stores. - FY2023AdvancedAnnual report
「In the retail store business, we strengthened staff capabilities in proposing services by providing training to obtain advanced Docomo Skills certifications aimed at improving customer satisfaction as local smart-life hubs, and by sharing best practices among stores. Outside the stores, we opened satellite stores in nearby shopping malls and other locations, conducted traveling sales activities, and provided on-site support at local community centers and other facilities, thereby promoting sales and supporting mobile device use.」
The policy of bridging the information gap and supporting mobile device use has been implemented through staff training, satellite stores, traveling sales activities, and on-site support at local facilities. - FY2023-Q3First statedAnnual report
「In the retail store business, we aim to become the shops customers need by expanding support and services for mobile device use, thereby bridging the information gap and contributing to greater customer value.」
The company identified for the first time, as an independent theme, a policy of bridging the information gap and increasing customer value through enhanced support and services for mobile device use.