Expansion of the customer base and number of paying members
First written in FY2016. 21 of 38 entries say "Advanced", first in FY2017-Q1. Latest entry: 2026-11-13.
11 other companies' latest entry also says "Advanced".
- FY2026AdvancedAnnual report
「The source of sustainable growth is the expansion of a strong customer base, including paying members. While strengthening our approach to untapped genres in the domestic market, we will pursue full-scale expansion into global markets, including Asia, Europe and North America, and accelerate the acquisition of overseas fans.」
Explicitly identifies expansion of the paying member base, untapped genres, Asian, European and North American markets and overseas fans, broadening the scope of customer base expansion. - FY2026-H1RestatedAnnual report
「On the revenue side, in addition to communicating the value of content and measures to improve retention, we promoted LTV maximization and qualitative improvements to the revenue structure by reviewing monthly and annual membership fees at some fan clubs.」
Continues to improve the profitability of the customer base through paying member growth, improved retention, reviews of monthly and annual membership fees and LTV maximization. - FY2025AdvancedAnnual report
「To increase average spend per member, in addition to communicating the value of content and measures to improve retention, we began raising monthly and annual membership fees at some fan clubs and worked to improve the quality of our revenue structure, including by maximizing LTV.」
Describes the start of measures to improve average spend per member and the revenue structure through higher monthly and annual membership fees, improved retention and LTV maximization, in addition to customer base expansion. - FY2025-H1AdvancedAnnual report
「Due to the contribution of major artists acquired and launched in the previous fiscal year, we were able to significantly increase the number of paying members of the fan clubs and fan sites that form the foundation of the business.」
Describes a significant increase in paying members against a backdrop of major artist acquisition and launches and initiatives linked to live events. - FY2024AdvancedAnnual report
「During the fiscal year, we were able to significantly increase the number of paid members at the fan clubs and fan sites that form the foundation of the business by acquiring major artists through the strengthened sales structure, enhancing content and implementing initiatives linked to strong live events and concerts, including advance ticket sales.」
Describes a significant increase in paying members driven by the acquisition of major artists, richer content and advance ticket sales. - FY2024-Q3AdvancedAnnual report
「We continued to acquire new artists by strengthening our sales structure and leveraging the fan-club platform “Fanpla Kit,” and, in tandem with strong live-event and concert activity, steadily increased membership at the fan clubs and fan sites that form the foundation of the business through advance ticket applications for members and members-only live events.」
Describes expansion of the customer base through strengthening the sales structure, Fanpla Kit, new artist acquisition, advance ticket access and members-only live events, along with steady membership growth. - FY2024-Q2RestatedAnnual report
「We continued to acquire new artists, centred on the fan-club platform “Fanpla Kit,” and, in tandem with the recovery in live events and concerts, steadily increased membership at the fan clubs and fan sites that form the foundation of the business through advance ticket applications for members and members-only live events.」
Continues to expand the customer base, including paying members, through the acquisition of new artists, advance ticket access for members and members-only live events. - FY2023AdvancedAnnual report
「During the consolidated fiscal year, membership at fan clubs and fan sites increased steadily in line with the recovery in live performances and concerts, driven by the acquisition of new artists and advance ticket access for members.」
Describes steady membership growth alongside the recovery in live performances and concerts through the acquisition of new artists and advance ticket access for members. - FY2023-Q3RestatedAnnual report
「Membership at fan clubs and fan sites continued to increase steadily in line with the recovery in live events and concerts.」
Reaffirms expansion of the customer base, including paying members, against a backdrop of recovery in live performances and concerts and the rollout of new services. - FY2023-Q2RestatedAnnual report
「Although membership declined at some fan clubs and fan sites due to the COVID-19 pandemic and the cancellation of live events and concerts, new fan clubs and fan sites were launched and new members were acquired steadily, bringing the decline in total membership to a halt and turning it upward.」
Continues to explain that, despite declining membership at some sites, total membership turned upward through new site launches and new member acquisition. - FY2023-Q1AdvancedAnnual report
「Membership at fan clubs and fan sites continued to recover and trend upward, and membership increased steadily as the acquisition of new artists and the launch of new sites progressed smoothly.」
Describes membership at fan clubs and fan sites as recovering and trending upward as new artists are acquired and new sites are launched. - FY2022AdvancedAnnual report
「As live performances and concerts gradually resumed, membership turned upward, and because the launch of new fan clubs and fan sites and the acquisition of new members progressed smoothly, we were able to increase total membership above pre-pandemic levels.」
Describes total membership exceeding pre-pandemic levels through the resumption of live performances and concerts, new fan club and fan site launches and new member acquisition. - FY2022-Q3AdvancedAnnual report
「In addition, as the launch of new fan clubs and fan sites and the acquisition of new members progressed smoothly, we were able to increase total membership.」
Describes progress in which the launch of new fan clubs and fan sites and the acquisition of new members progressed smoothly, increasing total membership. - FY2022-Q2AdvancedAnnual report
「Although membership declined at some fan clubs and fan sites due to the COVID-19 pandemic and the cancellation of live events and concerts, new fan clubs and fan sites were launched and new members were acquired steadily, bringing the decline in total membership to a halt and turning it upward.」
Describes progress in which total Group membership turned upward through new site launches and new member acquisition, despite continued declines at some sites. - FY2022-Q1New member acquisition alongside a decline in some membershipsAnnual report
「Although membership declined at some fan clubs and fan sites due to the impact of the COVID-19 pandemic and the cancellation of live events and concerts, new fan clubs and fan sites were launched as planned, enabling the company to acquire new members steadily.」
While new fan clubs and new member acquisition progressed, membership at some sites continued to decline due to the impact of restrictions on live performances and concerts. - FY2021WorsenedAnnual report
「However, membership declined at some fan clubs and fan sites as live performances and concerts were cancelled or postponed because of COVID-19.」
While advancing new fan club launches and member retention measures, describes an actual decline in membership at some sites due to cancelled and postponed live performances and concerts. - FY2021-Q3AdvancedAnnual report
「During the cumulative third quarter, we continued to launch new fan clubs and fan sites, while working to secure new paid members, a source of revenue, including by launching “Fanpla” as a portal media platform to bring artists and fans closer together and encourage fan-club membership.」
In addition to launching new fan clubs and fan sites, launched Fanpla and is working to secure new paying members. - FY2020RestatedAnnual report
「We recognize that expanding the customer base is important to our Group's continued and stable growth.」
Continues the policy of expanding the customer base and number of paying members through new fan club launches, member services, annual membership fees and app conversion. - FY2020-Q3RestatedAnnual report
「During the nine-month consolidated period ended this quarter, we continued to launch new fan clubs through the acquisition of artists and others, and worked to acquire new paying members, a source of revenue, by offering advance ticket sales to members and holding members-only events. In addition, by adopting annual membership fees and converting sites and services into apps, we worked to meet users' diversifying needs and broaden our revenue opportunities.」
In addition to acquiring paying members through new fan club launches, continues advance ticket sales, members-only events, annual membership fees and app conversion. - FY2020-Q2AdvancedAnnual report
「During the six-month consolidated period ended this quarter, we worked to acquire new paying members, a source of revenue, by launching new fan clubs through the acquisition of artists and others, offering advance ticket sales to members and holding members-only events. In addition, by adopting annual membership fees and converting sites and services into apps, we worked to meet users' diversifying needs and broaden our revenue opportunities.」
In addition to acquiring paying members through new fan club launches, is advancing advance ticket sales, members-only events, annual membership fees and app conversion. - FY2020-Q1RestatedAnnual report
「As before, we worked to acquire new paying members by promoting the launch of fan club sites for artists, voice actors and talent. In addition, by adopting annual membership fees and converting sites and services into apps, we worked to meet users' diversifying needs and broaden our revenue opportunities.」
In addition to acquiring new paying members, continues measures to broaden revenue opportunities through annual-fee fan clubs and the conversion of sites and services into apps. - FY2019RestatedAnnual report
「During the consolidated fiscal year, the number of fan clubs and fan sites operated by our Group and their paying members increased significantly following the acquisition of EMTG Co., Ltd. as a subsidiary.」
Continues to report the significant increase in fan clubs, fan sites and paying members resulting from the acquisition of EMTG as a subsidiary as an annual result. - FY2019-Q3AdvancedAnnual report
「During the nine-month consolidated period ended this quarter, the number of fan clubs and fan sites operated by our Group and their paying members increased significantly following the acquisition of EMTG Co., Ltd. as a subsidiary.」
Describes a significant increase in the number of operated sites and paying members following the acquisition of EMTG as a subsidiary. - FY2019-Q1AdvancedAnnual report
「In the mobile content distribution business, we worked to acquire paid members by launching new fan-club sites and fan-mail distribution sites for artists, voice actors and talent, and transferring site operations from other companies. At existing fan-club sites, we introduced new user-focused content, including fan-mail and web-radio functions, to maintain membership and increase average revenue per member, while also diversifying the fan-club business through measures such as introducing annual membership fees.」
Describes progress in acquiring and retaining paying members and increasing average spend per member, as well as introducing annual membership fees. - FY2018RestatedAnnual report
「We recognize that expanding the customer base is important to our continued and stable growth.」
Positions expansion of the customer base as an important challenge for continued and stable growth, and continues measures including early entry into new fields, providing content through carrier services and reciprocal links. - FY2018-Q3RestatedAnnual report
「During the nine-month period ended this quarter, we worked to acquire new paying members, the foundation of the business, by launching new fan club sites for artists, voice actors and talent and transferring site operations from other companies. We also implemented fan mail and web radio features on existing fan club sites to enhance and differentiate the sites, and took measures to maintain membership and increase average spend per member.」
Continues measures to acquire new paying members and maintain membership and increase average spend per member on existing sites. - FY2018-Q1RestatedAnnual report
「In the mobile content distribution business, we pursued the acquisition of paying members, the foundation of the business, by launching new fan clubs and fan mail distribution sites for artists, voice actors and talent, and transferring site operations from other companies. We also continued to provide content and services through monthly unlimited-use smartphone services operated by carriers, including Sugo-Toku Contents.」
Continues to launch new sites, transfer site operations and provide content through carriers' monthly services with the aim of acquiring paying members. - FY2017SoftenedAnnual report
「At the same time, membership declined at some existing sites, while the launch of new fan club sites also fell short of expectations.」
While continuing efforts to expand the customer base, describes declining membership and the failure of new site launches to meet expectations. - FY2017-Q3RestatedAnnual report
「In the mobile content distribution business, to increase the number of paid members who form the foundation of the business, we continued to launch new fan clubs and fan-mail distribution sites for artists, voice actors and talent, as well as transfer site operations from other companies.」
Continues to launch new sites and transfer site operations from other companies with the aim of increasing paying members, but does not provide membership figures. - FY2017-Q2RestatedAnnual report
「In the mobile content distribution business, to increase the number of paid members who form the foundation of the business, we continued to launch new fan-mail distribution sites for artists, voice actors and talent, while retaining and acquiring members through existing fan-club sites.」
Continues to launch new sites and maintain and acquire members through existing fan club sites with the aim of increasing paying members. - FY2017-Q1AdvancedAnnual report
「We actively provided content through carriers' monthly unlimited-use smartphone services, including Sugo-Toku Contents, Smart Pass and App Pass, while also working to drive usage and expand revenue by conducting campaigns jointly with carriers using popular characters.」
In addition to actively providing content through carriers' monthly services, we conducted joint campaigns with carriers using popular characters. No membership figures were provided. - FY2016First statedAnnual report
「We recognize that expanding the customer base is important to our continued and stable growth.」
Also describes a policy of expanding customer acquisition channels and membership through early entry into new content fields, offering content through carriers' monthly services, reciprocal links between official sites and partnerships with major record companies.