Enhancing Customer Convenience and Expanding the Customer Base through Mail-In Purchasing and Online Sales

「In addition to promoting reuse as before, the company aims to further expand its customer base and increase customer LTV for its services by expanding subscription-based services and, as a replacement for its existing business, shifting from books to growth markets such as games, hobbies, home appliances, and clothing, while improving member loyalty.」

「The company established its own website under the NETOFF brand, accepts online purchase applications from users for a wide range of products, including used books, CDs, DVDs, game software, branded goods, precious metals, and figures, collects the applicable items by parcel delivery, and pays the appraised amount into a designated account. It also sells products online through its own internet secondhand bookstore and other websites.」

「As a new service, the company launched the “NETOFF Premium Membership” program and the “Super Purchase 80” service, one of its benefits, on 1 November 2022. Based on the NETOFF membership base of more than 4.5 million people, the service offers a new subscription-based reuse model in which customers can buy and sell products on a recurring basis, increasing the benefits of membership. The company will further expand its customer base and increase customer LTV (Life Time Value) for its services by improving member loyalty.」

「In the reuse business, the company operates its own website under the NETOFF brand, accepting online purchase requests from users for a wide range of products, including used books, CDs, DVDs, game software, branded goods, precious metals, and figures. After collecting the products by courier, it pays the appraised amount into the customer’s designated bank account through its mail-in purchasing service, and conducts online sales through its own online used-book stores and other channels」

「The company regards the current period as one in which it will make “the right investments in the right initiatives” and is working to increase investment in future strategies, including marketing investment to strengthen its advertising strategy.」

「The company operates its own website under the NETOFF brand, accepting online purchase requests from users for a wide range of products, including used books, CDs, DVDs, game software, branded goods, precious metals, and figures. After collecting the products by courier, it pays the appraised amount into the customer’s designated bank account through its mail-in purchasing service, and conducts online sales through its own online used-book stores and other channels」

「In the reuse business, the company operates its own website under the NETOFF brand, accepting online purchase requests from users for a wide range of products, including used books, CDs, DVDs, game software, branded goods, precious metals, and figures. After collecting the products by courier, the company pays the appraised amount into the customer’s designated bank account through its mail-in purchasing service, and conducts online sales through its own online used-book stores and other channels」

「The company established its own website under the NETOFF brand, accepts online purchase applications from users for a wide range of products, including used books, CDs, DVDs, game software, branded goods, precious metals, and figures, collects the applicable items by parcel delivery, and pays the appraised amount into a designated account. It also sells products online through its own internet secondhand bookstore and other websites.」

「In the reuse business, the company established its own website under the NETOFF brand, accepts online purchase applications from users for a wide range of products, including used books, CDs, DVDs, game software, branded goods, precious metals, and figures, collects the applicable items by parcel delivery, and pays the appraised amount into a designated account. It also sells products online through its own internet secondhand bookstore and websites operated by partner companies, such as Amazon.」

「During the fiscal year, stay-at-home demand arising from the COVID-19 pandemic further increased the number of purchases and sales made over the internet. Sales reached a record high since the company's founding, while the number of items sold and operating revenue increased. Average selling prices also rose, particularly for higher-priced products such as bundled comic sets and game software, for which demand increased as people stayed at home, improving the gross profit margin. Profitability also improved through measures to control selling, general and administrative expenses. As a result, operating revenue in this segment was ¥3,920,468 thousand, up 12.2% from the previous consolidated fiscal year, and segment profit was ¥544,825 thousand, up 59.8%.」

「The number of items purchased and sold increased as stay-at-home demand expanded, boosting revenue. Gross profit margin improved through stronger handling of high-margin products such as bundled items and hobby products, while profitability improved through measures to control selling, general and administrative expenses. As a result, operating revenue in this segment was ¥2,843,788 thousand, up 8.9% year on year, and segment profit was ¥371,229 thousand, up 51.8% year on year.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website, including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website, including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website, including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The number of purchases increased following improvements to the application website, while efforts to reduce selling costs resulted in operating revenue of ¥2,610,370 thousand, up 0.7% year on year, and operating profit of ¥244,632 thousand, up 19.9% year on year.」

「Following a review of the service website of a partner company, operating revenue was ¥1,720,820 thousand, down 1.0% year on year, while operating profit increased 15.2% year on year to ¥159,179 thousand due to lower payment processing fees.」

「The company implemented measures including improvements to its service website for smartphones and worked to reduce selling costs」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website and including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website and including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website and including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through improvements to its service website, including a redesign of its smartphone site to reflect customer needs, and by diversifying sales channels centered on its own website, including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through improvements to its service website, including a redesign of its smartphone site to reflect customer needs, and by diversifying sales channels centered on its own website, including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through improvements to its service website, including a redesign of its smartphone site to reflect customer needs, and by diversifying sales channels centered on its own website, including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while diversifying sales channels centered on its own website and including Amazon, Yahoo! Shopping, and Rakuten Ichiba.」

「The company has acquired new customers by increasing repeat purchase rates through stronger incentives and improvements to its service website reflecting existing customer needs, while further diversifying sales channels, including Yahoo! Shopping and Rakuten Ichiba.」