Attentive Customer Service That Enhances Customer Satisfaction
First written in FY2016. 5 of 8 entries say "Restated". Latest entry: FY2022.
11 other companies' latest entry also says "Restated".
- FY2022RestatedAnnual report
「③ Improving customer service To address customer requests, the company will promote improvements to services including more attentive delivery and after-sales support, seeking to differentiate itself from other companies while improving customer satisfaction.」
Continues its policy of improving customer satisfaction through attentive delivery services and after-sales support. - FY2022-Q3RestatedAnnual report
「Against this business backdrop, the company's furniture e-commerce business strengthened customer acquisition, centered on the LOWYA flagship store, by attracting new traffic through SEO and web advertising, increasing brand awareness through stronger social media activity, and promoting membership registration through mobile-app downloads.」
Continues to promote membership registration through mobile-app downloads, in addition to SEO, web advertising, and social media. - FY2022-Q1RestatedAnnual report
「The company strengthened customer acquisition, centered on the LOWYA flagship store, by attracting new traffic through SEO and web advertising, increasing brand awareness through stronger social media activity, and promoting membership registration through mobile-app downloads.」
Promotes membership registration through mobile-app downloads, in addition to SEO, web advertising, and social media. - FY2021AdvancedAnnual report
「Following the full renewal of the LOWYA flagship store's e-commerce system in August 2020, the company renewed the LOWYA mobile app in October. The renewal enabled smooth product browsing on smartphones and added push notifications for sale and new-product information, favorites registration, restock alerts, and points accumulation, among other features. These improvements to purchasing convenience have received favorable reviews since the renewal.」
Renewed the flagship store's e-commerce system in August 2020 and the mobile app in October of the same year, adding multiple features to support purchases. - FY2020RestatedAnnual report
「To address customer requests, the company will promote improvements to services including more attentive delivery and after-sales support, seeking to differentiate itself from other companies while improving customer satisfaction.」
Continues its policy of improving customer satisfaction through attentive delivery services and after-sales support. - FY2018RestatedAnnual report
「To address customer requests, the company will promote improvements to services including more attentive delivery and after-sales support, seeking to differentiate itself from other companies while improving customer satisfaction.」
Continues its policy of improving customer satisfaction through enhanced delivery services and after-sales support. - FY2017AdvancedAnnual report
「As part of its customer service initiatives, the company launched a sofa collection service and expanded its services to address replacement demand as well as new purchases.」
Launched a sofa collection service and expanded customer services to include replacement demand. - FY2016First statedAnnual report
「The company will share customer feedback and examples of responses internally and work to provide prompt customer service that meets customer expectations.」
The company states that it will share customer feedback and response examples internally to facilitate prompt and attentive service.