Improving Customer Satisfaction and Sourcing Capabilities Through Staff Reallocation to CS and Suppliers
First written in FY2021-Q1. 5 of 6 entries say "Advanced", first in FY2022-Q1. Latest entry: FY2025-H1.
The whole theme swung hardest in 2020: 2 of 12 companies on the "Worse" side.
15 other companies' latest entry also says "Advanced".
- FY2025-H1AdvancedAnnual report
「We have also sought to ensure the quality of the Marketplace by focusing our procurement on high-quality properties.」
The initiative to improve product sourcing quality took concrete form in ensuring Marketplace quality by focusing procurement on high-quality properties. - FY2024-Q1AdvancedAnnual report
「Synergies are expected from greater efficiency in serving owners and an improved customer experience through the use of the OWNR app, among other measures.」
In collaboration with Core Asset Management, the company added the use of the OWNR app to improve efficiency in serving owners and enhance the customer experience as a specific initiative. - FY2022AdvancedAnnual report
「Maintain high customer satisfaction through enhancements to the Owner app's functionality and other measures.」
As measures to strengthen customer satisfaction and customer success, the company has outlined a policy of improving customer touchpoints, including enhancing the Owner app's functionality. - FY2022-Q2AdvancedAnnual report
「Through collaboration following Ricordi's entry into our Group, we aim to expand the RENOSY Marketplace product lineup and provide high-value-added services tailored to customers' life plans by strengthening customer success, in order to meet the growing need for asset management in the era of 100-year lifespans.」
Customer success initiatives progressed through the expansion of the product lineup via collaboration with Ricordi and the provision of high-value-added services aligned with customers' life plans. - FY2022-Q1AdvancedAnnual report
「Through collaboration following Ricordi's entry into our Group, we aim to expand the RENOSY Marketplace product lineup and provide high-value-added services tailored to customers' life plans by strengthening customer success, in order to meet the growing need for asset management in the era of 100-year lifespans.」
The customer success initiatives have been translated into concrete measures, namely expanding the product lineup through collaboration with Ricordi and providing services tailored to customers' life plans. - FY2021-Q1First statedAnnual report
「The strategic transfer of sales personnel to customer success (CS) and suppliers to improve customer satisfaction and the quality and scale of product sourcing, and the decline in the gross profit margin resulting from the expansion in the quality and scale of product sourcing」
The Company first explicitly stated a measure to strategically transfer sales personnel to CS and suppliers to improve customer satisfaction and the quality and scale of product sourcing. The measure and the expansion of product sourcing were also cited as factors behind the decline in the gross profit margin.