Enhancing Customer Service Through the Overhaul of the Reservation Management System
First written in FY2018-Q3. 7 of 10 entries say "Advanced", first in FY2018. Latest entry: FY2024.
1 other company's latest entry also says "Advanced".
- FY2024AdvancedAnnual report
「コールセンターの本格稼働やWeb予約強化等により接客の強化を図り「もう一品」など客単価増を図りました。」
コールセンターの本格稼働とWeb予約強化を組み合わせ、接客強化と「もう一品」による客単価向上を進めた。 - FY2024-Q3AdvancedAnnual report
「コールセンターを移転し本格稼働した結果、店舗では営業に集中することが出来たことから客単価アップにも繋がりました。」
コールセンターの移転・本格稼働により店舗が営業に集中でき、客単価向上につながったと記載している。 - FY2020RestatedAnnual report
「In terms of service, linking the reservation system with the cash registers and effectively using the accumulated customer information made it possible to provide attentive services tailored to each customer.」
The Company continues to provide individualized services by linking the reservation system with the cash registers and using customer information. - FY2020-Q3AdvancedAnnual report
「We operated the call center at full capacity to eliminate missed reservations and reduced the burden on stores, enabling staff to focus on customers. This improved customer satisfaction and contributed to an 8.7% increase year on year. In addition, linking the reservation system with the cash registers enabled centralized management of customer information and made it possible to provide attentive services tailored to each customer.」
Progress was made in reducing missed reservations through full operation of the call center and centralizing customer information by linking the reservation system with the cash registers. - FY2020-Q2AdvancedAnnual report
「Effective store-specific promotions based on customer information accumulated through the reservation system and other measures at directly operated stores increased the number of repeat customers, resulting in franchise sales and end-store sales at existing stores both exceeding the previous year.」
The use of customer information accumulated through reservation systems and other measures was extended to franchise stores, increasing repeat customers through store-specific promotions and resulting in franchise sales and end-store sales at existing stores exceeding the previous year. - FY2020-Q1AdvancedAnnual report
「Effective sales promotions made possible by the accumulation of customer information enabled both franchise sales and end-store sales to exceed the previous year.」
The Company extended effective promotions using accumulated reservation and customer information to franchise stores, and reported that both franchise sales and end-store sales exceeded the previous year. - FY2019-Q2RestatedAnnual report
「Business remained strong, helped in part by the introduction of online reservations through the Company’s website.」
The Company continues to offer online reservations through its website and identifies them as one of the initiatives that have contributed to store traffic and customer service. - FY2019-Q1AdvancedAnnual report
「In addition, the introduction of online reservations through the company's website and the active use of other websites led to an increase in new customers.」
Online reservations through the Company’s website were introduced, helping to increase the number of new customers through use of the website. - FY2018AdvancedAnnual report
「We also renewed the reservation management system to enable the accumulation of customer information, creating an environment in which every store can provide services tailored to customers’ preferences and visit frequency.」
The reservation management system was renewed to accumulate customer information, establishing a platform for providing services tailored to preferences and visit frequency across stores. - FY2018-Q3First statedAnnual report
「We renewed the reservation management system at directly operated stores and focused on providing satisfactory hospitality tailored to each customer.」
This is the first disclosure of an initiative to renew the reservation management system at directly operated stores and improve customer service and hospitality for individual customers.