Improving the efficiency and quality of the BPO center and expanding its scope of operations
First written in FY2016-Q3. 15 of 34 entries say "Advanced", first in FY2016. Latest entry: 2026-08-14.
No other company in this theme has enough history to compare yet.
- FY2026-H1Automation was insufficient to offset the decline in revenueAnnual report
「At the BPO centers, the company worked to automate operations and improve operating efficiency using RPA and AI. As a result, revenue was ¥248 million, down 23.2% year on year, due to lower revenue from spot projects and a decline in the volume of data-entry and other operations. Segment loss was ¥9 million, compared with a loss of ¥16 million in the same period of the previous year, as operating efficiency improvements and other measures were insufficient to offset the decline in revenue.」
Although the company advanced automation and operating efficiency improvements using RPA and AI, it was unable to offset the decline in revenue from spot projects and other sources, resulting in a 23.2% year-on-year decline in revenue. The loss narrowed from ¥16 million to ¥9 million. - FY2025-H1RestatedAnnual report
「At the BPO centers, the company promoted process automation and improved operating efficiency.」
Continued promoting process automation and improving operating efficiency at the BPO centers. - FY2024-Q1AdvancedAnnual report
「At the BPO centers, the company promoted process automation through the use of RPA, among other measures. As a result, revenue was ¥151 million, up 11.6% year on year. Segment profit was ¥11 million, up 68.3% year on year, due to higher labor productivity and efforts to bring outsourced costs in-house, among other factors.」
The company advanced automation through the use of RPA at the BPO centers and worked to improve labor productivity and bring outsourced costs in-house. Segment profit rose 68.3% year on year. - FY2023RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality through process automation, particularly by using RPA.」
Continued automating operations, improving operating efficiency and improving quality at the BPO centers through the use of RPA. - FY2023-Q3RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency, including by automating operations using AI-OCR.」
Continued efforts to automate BPO center operations using AI-OCR and improve efficiency. - FY2023-Q2RestatedAnnual report
「At the BPO centers, the company promoted process automation and improved operating efficiency.」
Continued efforts to automate BPO center operations and improve efficiency. - FY2022AdvancedAnnual report
「At the BPO centers, the company further advanced process automation and achieved improvements in operating efficiency and quality.」
The company further advanced automation at the BPO centers and achieved improvements in operating efficiency and quality. - FY2022-Q3RestatedAnnual report
「At the BPO centers, the company improved operating efficiency by promoting process automation.」
Continued promoting process automation and improving operating efficiency at the BPO centers. - FY2022-Q2RestatedAnnual report
「At the BPO centers, the company promoted process automation and improved operating efficiency.」
Continued promoting process automation and improving operating efficiency at the BPO centers. - FY2022-Q1AdvancedAnnual report
「At the BPO centers, the company advanced process automation and improved operating efficiency. As a result, revenue was ¥147 million, up 4.1% year on year. Segment profit was ¥40 million, up 6.5% year on year, as the company was able to improve operating efficiency.」
The company advanced automation at the BPO centers, resulting in revenue of ¥147 million and segment profit of ¥40 million, both above the same period of the previous year. - FY2021AdvancedAnnual report
「The BPR business worked to introduce RPA and AI-OCR and win BPO and other services through proposals for process improvements and expense reductions, while strengthening sales efforts to win additional operations from customers. At the BPO centers, the company further advanced process automation and achieved improvements in operating efficiency and quality. As a result, revenue was ¥546 million, up 5.6% year on year. Segment profit was ¥153 million, up 6.5% year on year, due partly to progress in improving BPO center operating efficiency.」
The company advanced automation and efficiency improvements at the BPO centers, resulting in BPR business revenue of ¥546 million and segment profit of ¥153 million, up 6.5% year on year. - FY2021-Q3AdvancedAnnual report
「At the BPO centers, the company further advanced process automation and achieved improvements in operating efficiency and quality. As a result, revenue was ¥473 million, up 25.3% year on year. Segment profit was ¥97 million, compared with a profit of ¥97 million in the same period of the previous year, up 27.8% year on year, due partly to progress in improving BPO center operating efficiency.」
The company further advanced automation, resulting in BPO business revenue of ¥473 million and segment profit of ¥97 million, up 27.8% year on year. - FY2021-Q2AdvancedAnnual report
「At the BPO centers, the company further advanced process automation and worked to improve operating efficiency and quality. As a result, revenue was ¥302 million, up 13.4% year on year. Segment profit was ¥64 million, compared with a profit of ¥64 million in the same period of the previous year, up 32.1% year on year, due partly to efforts to improve BPO center operating efficiency and reduce costs.」
The company advanced automation at the BPO centers, resulting in revenue of ¥302 million and segment profit of ¥64 million through operating efficiency improvements and cost reductions. - FY2021-Q1AdvancedAnnual report
「The BPR business focused on acquiring new customers and sold RPA and AI-OCR solutions through consultative sales. At the BPR centers, the company worked to improve operating efficiency and quality and improved efficiency by allocating operations to each center according to its suitability. As a result, revenue was ¥141 million, up 6.1% year on year. Segment profit was ¥25 million, compared with a profit of ¥25 million in the same period of the previous year, up 352.1% year on year, as operating efficiency improved.」
Operations were allocated according to suitability at the BPR centers, resulting in revenue of ¥141 million and segment profit of ¥25 million, up 352.1% year on year. - FY2020AdvancedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality, allocated operations according to the strengths of its 4 locations, and promoted automation using RPA and AI-OCR to improve operating efficiency. As a result, revenue was ¥516 million, up 1.1% year on year. Segment profit was ¥118 million, up 44.5% year on year, due to higher productivity through automation and the benefits of efficient BPO center operations.」
The BPO operation was described as having 4 locations, up from the previous 3, and the company allocated operations according to the characteristics of each location and implemented automation using RPA and AI-OCR. Revenue was ¥516 million and segment profit was ¥118 million. - FY2020-Q3AdvancedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and improved operating efficiency by carrying out operations that leveraged the strengths of each center. As a result, revenue was ¥377 million, down 17.2% year on year. Segment profit was ¥75 million, compared with segment profit of ¥49 million in the same period of the previous year, due partly to efforts to improve BPO center operating efficiency and reduce costs.」
Through operations that leveraged the strengths of each center, along with efficiency improvements and cost reductions, segment profit increased from ¥49 million in the same period of the previous year to ¥75 million despite the decline in revenue. - FY2020-Q2WorsenedAnnual report
「In addition, the impact of the novel coronavirus left the company unable to carry out some operations at its China center.」
While advancing BPO center efficiency and quality improvements, the company became unable to carry out some operations at its China center because of the impact of the novel coronavirus. - FY2020-Q1RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and improved operating efficiency by carrying out operations that leveraged the strengths of each center.」
Continued improving operating efficiency and quality through operations that leverage the strengths of each BPO center. - FY2019AdvancedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and sought to improve overall profitability by outsourcing operations that leveraged the strengths of its 3 locations. As a result, revenue was ¥511 million, up 61.2% year on year. Segment profit was ¥82 million, up ¥494 million from the same period of the previous year, due partly to the effect of higher revenue and improved operating efficiency resulting from efficient BPO center operations.」
Continued allocating operations and improving efficiency by leveraging the strengths of the 3 locations in Dalian, Changchun and Myanmar, resulting in annual segment profit of ¥82 million. - FY2019-Q3AdvancedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and established operating structures suited to the characteristics of each center. As a result, revenue was ¥456 million, up 87.5% from the same quarter of the previous year. Segment profit was ¥49 million, up 27.4% from the same quarter of the previous year, due to the appreciation of the yen and efforts to improve the efficiency of operations at each BPO center, among other factors.」
Continued operating and efficiency improvements suited to the characteristics of each center, resulting in segment profit of ¥49 million, up 27.4% year on year. - FY2019-Q2RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and sought to improve overall profitability by outsourcing operations that leveraged the strengths of its 3 locations.」
Continued improving profitability through outsourcing operations that leverage the strengths of the 3 locations, as well as improving operating efficiency and quality. - FY2019-Q1RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and sought to improve overall profitability by outsourcing operations that leveraged the strengths of its 3 locations.」
Continued outsourcing operations that leverage the strengths of the 3 locations, while improving operating efficiency and quality. - FY2018AdvancedAnnual report
「Despite the decline in revenue, segment profit was ¥61 million, up 13.3% year on year, due partly to the implementation of efficient BPO center operations and resulting improvements in operating efficiency.」
Improved operating efficiency through efficient BPO center operations translated into higher profit, with segment profit reaching ¥61 million, up 13.3% year on year. - FY2018-Q3RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and operational quality and established operating structures suited to the characteristics of each center.」
Continued improving BPO center efficiency and quality and establishing operating structures suited to the characteristics of each location. - FY2018-Q2RestatedAnnual report
「At the BPO centers, the company worked to improve operational quality and established operating structures suited to the characteristics of each center.」
Continued establishing operating structures suited to the characteristics of each BPO center and improving quality. - FY2018-Q1RestatedAnnual report
「At the BPO centers, the company worked to improve operational quality and established operating structures suited to the characteristics of each center.」
Continued establishing operating structures suited to the characteristics of each BPO center and improving quality. - FY2017RestatedAnnual report
「At the BPO centers, the company worked to improve operating efficiency and quality and sought to improve overall profitability by outsourcing operations that leveraged the strengths of its 3 locations.」
Continued allocating operations according to the strengths of the 3 locations in Dalian, Changchun and Myanmar, while improving efficiency and quality. - FY2017-Q3RestatedAnnual report
「At the BPO centers, the company improved management through management training and provided Japanese-language education and skills training for staff, working to improve operational quality and expand its service lineup.」
Continued improving quality and expanding the service lineup through management training, Japanese-language education and skills training. - FY2017-Q2RestatedAnnual report
「At the BPO centers, the company worked to improve operational quality and established operating structures suited to the characteristics of each center.」
Continued establishing operating structures suited to the characteristics of each BPO center and improving quality. - FY2017-Q1AdvancedAnnual report
「At the BPO centers, the company worked to improve operational quality and established operating structures suited to the characteristics of each center.」
Continued establishing operating structures suited to the characteristics of each BPO center and put initiatives to improve quality into practice. - FY2016AdvancedAnnual report
「At its BPO operating locations, the company worked to improve operating efficiency and quality and sought to improve overall profitability by outsourcing operations that leveraged the strengths of its 3 locations.」
Operations were allocated according to the strengths of the 3 locations in Dalian, Changchun and Myanmar, advancing the establishment of specific operating structures at each location. - FY2016-Q3First statedAnnual report
「At the BPO centers, the company improved management through management training and provided Japanese-language education and skills training for staff, working to improve operational quality and expand its service lineup.」
Initiatives to improve quality and expand the service lineup through management training, Japanese-language education and skills training.