Expansion of the BPO customer base and increase in revenue per customer
First written in FY2016-Q3. 16 of 31 entries say "Restated". Latest entry: 2026-08-07.
No other company in this theme has enough history to compare yet.
- 2026-08-07WorsenedFinancial results briefing materials
「期初に見込んでいた新規案件の獲得に至らず、国内BPO拠点の稼働が計画を下回ったため、売上収益374百万円（前年同期比82.6％）と減収。」
ＤＸ事業では新規案件を獲得できず、国内ＢＰＯ拠点の稼働も計画を下回り、売上収益が減少した。 - FY2025-H1Management hiring costs weighing on earnings despite revenue growthAnnual report
「The BPR business focused on acquiring new customers, proposed operational efficiency improvements through consultative sales, and worked to win RPA, AI-OCR and BPO services. At the BPO centers, it promoted process automation and improved operating efficiency. As a result, revenue was ¥319 million, up 10.2% year on year. Segment profit was ¥14 million, down 42.8% year on year, as the company was unable to absorb the higher cost of hiring senior employees.」
The company advanced new-customer acquisition, won RPA, AI-OCR and BPO services, and promoted automation. Revenue rose 10.2%, while segment profit fell 42.8% because the higher cost of hiring senior employees could not be absorbed. - FY2024-Q2WorsenedAnnual report
「The BPR business focused on acquiring new customers and worked to win RPA, AI-OCR and BPO services through consultative sales. At the BPO centers, it promoted process automation and improved operating efficiency. As a result, revenue was ¥289 million, down 0.3% year on year, as some companies curtailed outsourcing of operations overseas. Segment profit was ¥25 million, down 32.5% year on year, partly because of higher costs resulting from the weaker yen.」
Although the company continued acquiring new customers, winning RPA, AI-OCR and BPO services, and automating operations, revenue fell 0.3% year on year and segment profit fell 32.5% because some companies curtailed outsourcing operations overseas and costs rose as a result of the weaker yen. - FY2024-Q1AdvancedAnnual report
「The BPR business focused on acquiring new customers and worked to win RPA, AI-OCR and BPO (Note 2) services through consultative sales. As a result, revenue was ¥151 million, up 11.6% from the same period of the previous year.」
Continued acquiring new customers and winning RPA, AI-OCR and BPO services through consultative sales, resulting in an 11.6% year-on-year increase in BPR business revenue. - FY2023WorsenedAnnual report
「In the BPR business, we worked to acquire new customers and secured the implementation of RPA and AI-OCR and outsourced BPO work through consulting-based proposals for greater operational efficiency. At the BPO center, we worked to improve operational efficiency and quality through automation, particularly by using RPA. As a result, revenue fell 5.7% year on year to ¥562 million, while segment profit fell 24.6% to ¥85 million because center expenses increased substantially as the yen weakened against the yuan.」
The company pursued new customer acquisition, RPA and AI-OCR implementation, BPO work acquisition and automation, but revenue and segment profit declined due to higher center expenses and other factors resulting from the weaker yen against the yuan. - FY2023-Q3WorsenedAnnual report
「In the BPR business, we focused on acquiring new customers and worked to acquire RPA, AI-OCR and BPO services through consulting-based sales. At the BPO center, we worked to improve operational efficiency, including by automating operations using AI-OCR. As a result, revenue fell 6.0% year on year to ¥425 million, partly reflecting companies holding back on outsourcing operations overseas. Segment profit fell 37.3% year on year to ¥57 million, due in part to lower revenue and higher costs resulting from the weaker yen.」
The company pursued new customer acquisition and acquisition of RPA, AI-OCR and BPO services and advanced process automation, but revenue and segment profit declined due to subdued demand for overseas outsourcing and higher costs resulting from the weaker yen. - FY2023-Q2WorsenedAnnual report
「In the BPR business, we focused on acquiring new customers and worked to acquire RPA, AI-OCR and BPO services through consulting-based sales. At the BPO center, we promoted process automation and improved operational efficiency. As a result, revenue fell 2.6% year on year to ¥290 million, reflecting companies holding back on outsourcing operations overseas.」
The company pursued new customer acquisition, RPA, AI-OCR and BPO service acquisition, and process automation, but revenue fell 2.6% year on year due to the impact of companies holding back on outsourcing operations overseas. - FY2023-Q1WorsenedAnnual report
「In the BPR business, we focused on acquiring new customers and worked to acquire RPA, AI-OCR and BPO (*2) services through consulting-based sales. At the BPO center, we promoted automation and improved operational efficiency. As a result, revenue fell 7.8% year on year to ¥136 million, reflecting companies holding back on outsourcing operations overseas.」
The company pursued new customer acquisition, RPA, AI-OCR and BPO service acquisition, and process automation, but revenue fell 7.8% year on year due to the impact of companies holding back on outsourcing operations overseas. - FY2022AdvancedAnnual report
「In the BPR business, we worked to acquire new customers and secured the implementation of RPA and AI-OCR and outsourced BPO work through proposals for process improvement and expense reduction. As a result, revenue rose 9.2% year on year to ¥596 million.」
The company pursued acquisition of RPA, AI-OCR and BPO work through process improvement and expense reduction proposals, bringing revenue to ¥596 million, up 9.2% year on year. - FY2022-Q3RestatedAnnual report
「In the BPR (*1) business, we proposed improvements to business processes and worked to acquire RPA, AI-OCR and BPO (*2) services.」
The company continues developing the business by acquiring RPA, AI-OCR and BPO services, starting with business process improvement proposals. - FY2022-Q2RestatedAnnual report
「In the BPR business, we provided business process improvement consulting and worked to acquire RPA, AI-OCR and BPO services.」
The company continues developing the business by acquiring RPA, AI-OCR and BPO services, starting with business process improvement consulting. - FY2021-Q3RestatedAnnual report
「In the BPR (*1) business, we worked to sell RPA and AI-OCR and acquire BPO work through consulting proposals for process improvement and cost reduction.」
The company continues sales of RPA and AI-OCR and acquisition of BPO work through consulting proposals. - FY2021-Q2AdvancedAnnual report
「In the BPR business, we worked to sell RPA and AI-OCR and acquire BPO work through consulting-based sales aimed at improving business processes.」
The company pursued sales of RPA and AI-OCR and acquisition of BPO work through consulting-based sales, bringing BPR revenue to ¥302 million, up 13.4% year on year. - FY2020RestatedAnnual report
「In the BPO business, we promoted new customer acquisition through referrals and responses to inquiries via the web, while working to secure additional outsourced work from customers.」
The company continues new customer acquisition through referrals and web inquiries and additional outsourcing work from existing customers. - FY2020-Q3RestatedAnnual report
「In the BPO business, we focused on acquiring new customers and strengthened sales of new offerings, including RPA and AI-OCR, through consulting-based sales.」
The company continues new customer acquisition and sales of RPA and AI-OCR through consulting-based sales. - FY2020-Q2RestatedAnnual report
「In the BPO business, we focused on acquiring new customers and selling new offerings, including RPA and AI-OCR, through consulting-based sales.」
The company continues new customer acquisition and sales of RPA and AI-OCR through consulting-based sales. - FY2020-Q1RestatedAnnual report
「In the BPO business, we focused on acquiring new customers and established a sales structure for new offerings, including RPA and AI-OCR, through consulting-based sales before commencing operations.」
The company continues new customer acquisition in the BPO business and has begun selling new offerings through consulting-based sales. - FY2019AdvancedAnnual report
「In the BPO business, we promoted new sales through referrals and inquiries via the web, while working to secure additional work from existing customers. As a result, revenue was ¥511 million, up 61.2% year on year.」
The company continued new customer acquisition through referrals and web inquiries and secured additional work from existing customers, bringing annual revenue to ¥511 million, up 61.2% year on year. - FY2019-Q3AdvancedAnnual report
「In the BPO (*1) business, we worked to acquire new customers and build revenue from existing customers, while revenue from 賚卡睦騰遠商務咨詢（大連）有限公司 contributed from the second quarter of the fiscal year. As a result, revenue was ¥456 million, up 87.5% from the same quarter of the previous year.」
In addition to new customer acquisition and higher revenue from existing customers, revenue from the acquired Dalian subsidiary contributed, bringing BPO revenue to ¥456 million, up 87.5% year on year. - FY2019-Q2AdvancedAnnual report
「In the BPO (*1) business, we worked to acquire new customers and build revenue from existing customers. Revenue from 賚卡睦騰遠商務咨詢（大連）有限公司 (renamed from 大連傑作商務諮詢有限公司) contributed from the second quarter.」
In addition to expanding revenue from new and existing customers, revenue from the acquired Dalian subsidiary contributed to consolidated results from the second quarter. - FY2019-Q1AdvancedAnnual report
「In the BPO (*1) business, we worked to acquire new customers and build revenue from existing customers, while acquiring 100% of the shares of 大連傑作商務諮詢有限公司.」
The company expanded the BPO business through higher revenue from new and existing customers, as well as the acquisition of 100% of the shares of 大連傑作商務諮詢有限公司. - FY2018RestatedAnnual report
「In the BPO business, we promoted new sales through referrals and inquiries via the web, while working to secure additional work from existing customers.」
The company continues new customer acquisition through referrals and web inquiries, as well as securing additional work from existing customers. - FY2018-Q3RestatedAnnual report
「In the BPO business, レカムＢＰＯ株式会社 worked to secure additional work orders from existing customers and acquire new customers.」
The company continues to secure additional orders from existing customers and acquire new customers. - FY2018-Q2RestatedAnnual report
「In the BPO business, レカムＢＰＯ㈱ focused on securing additional work from existing customers and acquiring new customers.」
The company continues to secure additional orders from existing customers and acquire new customers. - FY2018-Q1RestatedAnnual report
「In the BPO business, レカムＢＰＯ㈱ worked to improve quality and expand its service lineup so that existing customers would order additional work, while also acquiring new customers.」
The company continues new customer acquisition, additional orders from existing customers, quality improvements and service lineup expansion in the BPO business. - FY2017RestatedAnnual report
「In the BPO business, we promoted new sales through referrals and inquiries via the web, while working to secure additional work from existing customers.」
The company continues new customer acquisition through referrals and web inquiries, as well as securing additional work from existing customers. - FY2017-Q3RestatedAnnual report
「In the BPO business, we pursued new customer acquisition and continued working to build revenue by winning additional work from existing customers.」
The company continues to expand revenue through new customer acquisition and additional work orders from existing customers. - FY2017-Q2RestatedAnnual report
「In the BPO business, レカムＢＰＯ㈱ worked to improve quality and expand its service lineup so that existing customers would order additional work, while also focusing on acquiring new customers.」
The company continues to combine additional orders from existing customers and new customer acquisition with quality improvements and service lineup expansion. - FY2017-Q1RestatedAnnual report
「In the BPO business, レカムＢＰＯ㈱ pursued new customer acquisition and worked to improve quality and expand its service lineup so that existing customers would order additional work.」
The company continues to combine new customer acquisition and additional orders from existing customers with quality improvements and service lineup expansion. - FY2016RestatedAnnual report
「In the BPO business, we strengthened new sales efforts focused on selected industries and worked to build revenue by winning additional work from existing customers.」
The company continues to acquire new customers in selected industries and expand revenue by winning additional work from existing customers. - FY2016-Q3First statedAnnual report
「In the BPO business, we worked to expand the customer base, including through new customer acquisition and M&A, and increase revenue per customer, while improving the efficiency and quality of operations at BPO centers and expanding the range of work they can accept.」
Measures to expand the customer base through new customer acquisition, M&A and higher revenue from existing customers.