Providing Service That Always Delights Customers
First written in FY2016. 13 of 20 entries say "Restated". Latest entry: 2026-10-15.
17 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「In food and beverage services, we have set the goal of further improving “CS (customer satisfaction) and profitability” in order to provide a space where customers can safely enjoy dining and drinking at all stores, and have pursued the provision of attractive seasonal products, the creation of reasons to visit, and improvements in experiential value.」
The company continues its policy of providing a safe and enjoyable space at all stores and improving CS and profitability, reasons to visit, and experiential value. - 2026-04-14AdvancedEarnings
「Under the further goal of improving customer satisfaction and earnings power, we have worked to create reasons for customers to visit and enhance experiential value by offering attractive seasonal products.」
Throughout the fiscal year, the company implemented a combination of initiatives involving seasonal products, employee training, DX, and effective use of human resources and store assets to improve customer satisfaction and earnings power. - FY2026-H1RestatedAnnual report
「In food and beverage services, we have continued to make capital investments and take other measures to improve customer traffic under the goal of further improving “CS (customer satisfaction) and profitability” in order to provide a space where customers can safely enjoy dining and drinking at all stores. During the interim accounting period, we also continued to improve operational efficiency through employee training measures, the promotion of DX (digital transformation), and the effective use of human resources and store assets to enhance services.」
Under a policy of providing a safe and enjoyable space at all stores, the company continues to improve CS and profitability, invest in facilities, train employees, promote DX, and make effective use of human resources and store assets. - FY2025RestatedAnnual report
「To provide a space where customers can safely enjoy dining and drinking at all stores, we have set the goal of further improving “CS (customer satisfaction) and profitability” and are making capital investments and taking other measures to improve customer traffic.」
In addition to providing safe and enjoyable store spaces, the company continues to improve CS and profitability, invest in facilities, train employees, promote DX, and improve efficiency through asset utilisation. - FY2025-H1RestatedAnnual report
「In food and beverage services, we have set the goal of further improving “CS (customer satisfaction) and profitability” in order to provide a space where customers can safely enjoy dining and drinking at all stores, and are making capital investments and taking other measures to improve customer traffic. We are also working to address labour shortages by implementing employee training measures, promoting DX (digital transformation), and improving operational efficiency through the effective use of human resources and store assets to enhance services.」
The company continues its policy of providing a safe and enjoyable space at all stores, improving CS and profitability, investing in facilities, training employees, promoting DX, and improving operational efficiency through asset utilisation. - FY2025-Q1AdvancedAnnual report
「Although the number of stores declined year on year due to the closure of unprofitable stores, existing-store performance in food and beverage services remained strong. The company expanded stores themed around “food” × “content” that create spaces where customers can enjoy menus and content developed in collaboration with high-quality content from anime, music artists, characters and other sources.」
Although the number of stores declined, the company expanded stores offering collaboration menus and experiential spaces under the theme of “food” × “content,” and reported strong performance at existing stores. - FY2024-Q3AdvancedAnnual report
「During the nine-month period, as the recovery in foot traffic accelerated amid growing inbound demand, we made further capital investments to improve customer traffic under the goal of achieving “higher CS (customer satisfaction) and profitability” in order to provide a space where customers can safely enjoy dining and drinking at all stores. We are also working to address labour shortages by implementing employee training measures, promoting DX (digital transformation), and improving operational efficiency through the effective use of human resources and store assets to enhance services.」
In addition to the previous policy of creating stores where customers can enjoy themselves with peace of mind, the company has set the goal of “higher CS and profitability” and is pursuing capital investment, employee training, DX, and the effective use of human resources and store assets. - FY2024-Q2RestatedAnnual report
「Against this backdrop, we are working to address labour shortages by implementing various measures to improve customer traffic, including higher QSCA, promoting DX (digital transformation), and improving operational efficiency through the effective use of human resources and store assets, in order to provide a space where customers can safely enjoy dining and drinking at all stores.」
The company continues to improve services through higher QSCA, DX and operational efficiency under a policy of providing a safe and enjoyable space at all stores. - FY2024-Q1AdvancedAnnual report
「Food service performed well as certain stores introduced limited-time collaboration events featuring menus inspired by anime and other characters, and created spaces where customers could enjoy dining while watching sporting events on multiple TV monitors.」
The company created enjoyable store experiences through limited-time character menus, collaboration events and sports-viewing spaces at selected stores. - FY2023-Q1AdvancedAnnual report
「We implemented thorough infection-prevention measures at each store and established systems enabling customers to enjoy dining with peace of mind. We are also promoting digital transformation, including the introduction of contactless ordering systems, to improve customer satisfaction while working to address labor shortages.」
In addition to creating an environment where customers can dine safely, the company introduced contactless ordering systems to improve customer satisfaction and address labor shortages. - FY2022RestatedAnnual report
「We are also developing stores that incorporate a broad range of cultural content, including operating company-owned stores (“collaboration cafés”) that hold limited-time collaboration events using IP content, while adopting “always giving customers an enjoyable experience” as our service policy.」
The company continues to make delighting customers its service policy and develop stores incorporating IP content. - FY2021RestatedAnnual report
「We are also developing stores that incorporate a broad range of cultural content, including operating company-owned stores (“collaboration cafés”) that hold limited-time collaboration events using IP content, while adopting “always giving customers an enjoyable experience” as our service policy.」
The company continues to make delighting customers its service policy and develop stores incorporating IP content and other cultural content. - FY2021-Q2AdvancedAnnual report
「From May of the same year, we gradually resumed operations within the scope of requests from the government and local authorities while thoroughly implementing hygiene controls and measures to prevent the spread of infection. During the second quarter, we also launched takeout, delivery and e-commerce operations as initiatives addressing consumers’ new lifestyles.」
In addition to resuming operations, the company launched new service channels consisting of takeout, delivery and an e-commerce site. - FY2020RestatedAnnual report
「We have adopted “always giving customers an enjoyable experience” as our service policy and are creating stores rich in cultural content.」
The company continues to make delighting customers its service policy for store development. - FY2020-Q2RestatedAnnual report
「Food service performed well at existing stores, as the effects of various customer-attraction initiatives, including efforts through restaurant listing platforms to secure dinner reservations launched in the previous fiscal year and measures to improve QSCA at stores, became established, while seasonal initiatives such as BBQs and beer gardens also contributed.」
The company continues to improve store services through initiatives such as enhancing QSCA and seasonal programs. - FY2018RestatedAnnual report
「We have adopted “always giving customers an enjoyable experience” as our service policy and are creating stores rich in cultural content.」
The company continues to make delighting customers its service policy for store development. - FY2017RestatedAnnual report
「We have adopted “always giving customers an enjoyable experience” as our service policy and are creating stores rich in cultural content.」
The company reiterates that delighting customers is its service policy for developing stores. - FY2016First statedAnnual report
「We have adopted “always giving customers an enjoyable experience” as our service policy and are creating stores rich in cultural content.」
Customer experience is the basic policy guiding store development.