Strengthening Fulfillment Capacity and E-commerce System Capabilities
First written in FY2016. 18 of 23 entries say "Advanced", first in FY2018-Q1. Latest entry: 2026-10-08.
The whole theme swung hardest in 2022: 2 of 9 companies on the "Worse" side.
5 other companies' latest entry also says "Advanced".
- 2026-10-08Advancedwww.lnews.jp
「We will invest approximately ¥8.0 billion in the new “ZOZOBASE Narashino 3” facility.」
A specific investment plan for a new logistics facility was reported, advancing the expansion of fulfillment capacity and logistics automation. - FY2026AdvancedAnnual report
「In addition to lower logistics-related costs as a percentage of GMV resulting from improved operating efficiency through optimization of inventory storage volumes at logistics centers, freight and packing costs as a percentage of GMV also declined because of improved commercial terms with logistics service providers from October 2025 onward, which had not been anticipated when the plan was prepared.」
The ratios of logistics-related costs and packaging and freight costs to merchandise transaction value decreased due to optimized inventory storage volumes, improved work efficiency at logistics facilities and improved economic terms with delivery contractors. - FY2025-H1Logistics-related cost reductions from automation alongside higher costs for the new facilityAnnual report
「① Logistics-related costs as a percentage of merchandise transaction value decreased by 0.1 percentage points due to labor reduction and other effects of advancing automation at logistics facilities. ② Rent as a percentage of merchandise transaction value increased by 0.2 percentage points following the start of leases for ZOZOBASE Tsukuba 3 and DPL Tsukuba Chuo.」
The logistics-related cost ratio decreased as logistics facilities were automated and labor requirements were reduced, while the rent burden increased following the start of leases for ZOZOBASE Tsukuba 3 and DPL Tsukuba Chuo. In addition, on 24 April 2024, the company entered into a reservation agreement for a fixed-term building lease for a logistics center with SMFL Mirai Partners Co., Ltd. - FY2024-Q3Lower work efficiency due to higher volumes, together with higher costs associated with the new logistics facilityAnnual report
「① Logistics-related costs within personnel expenses, as a percentage of merchandise transaction value, increased by 0.3 percentage points due to lower work efficiency resulting from higher volumes. ② Depreciation and amortization as a percentage of merchandise transaction value increased by 0.2 percentage points as material-handling equipment and other assets related to the new logistics facility began to be depreciated. ③ Rent as a percentage of merchandise transaction value increased by 0.2 percentage points following the start of operations at the new logistics facility.」
Following the start of operations at ZOZOBASE Tsukuba 3, lower work efficiency due to higher volumes, the commencement of depreciation on material-handling equipment and higher rent for the new facility emerged as factors driving up the SG&A ratio. - FY2024-Q2AdvancedAnnual report
「With a view to expanding merchandise transaction value going forward, the company began operations at the new logistics facility, ZOZOBASE Tsukuba 3, in August 2023. The facility has the largest capacity within the company in terms of total floor area and product storage capacity. The company is making proactive capital investments, including the introduction of the latest equipment, some of which is being used in Japan for the first time, as measures to address the anticipated decline in the working population, and aims to reduce labor requirements through operational automation.」
The planned ZOZOBASE Tsukuba 3 began operations in August 2023. The company moved into the phase of advancing automation and labor reduction using its largest-scale facilities and the latest equipment introduced in Japan for the first time. - FY2023-Q3AdvancedAnnual report
「① Logistics-related costs within personnel expenses, as a percentage of merchandise transaction value, decreased by 0.4 percentage points due to improved work efficiency at logistics facilities. ② Packaging and freight costs as a percentage of merchandise transaction value decreased by 0.3 percentage points due to the per-shipment unit cost exceeding the previous-period result and optimization of packaging-material sizes for product deliveries.」
The logistics-related labor cost ratio and packaging and freight cost ratio decreased due to improved work efficiency at logistics facilities, higher per-shipment unit costs and optimized packaging-material sizes. - FY2023-Q2AdvancedAnnual report
「① Logistics-related costs within personnel expenses, as a percentage of merchandise transaction value, decreased by 0.4 percentage points due to improved work efficiency at logistics facilities. ② Packaging and freight costs as a percentage of merchandise transaction value decreased by 0.3 percentage points because the per-shipment unit cost exceeded the previous-period result.」
The logistics-related labor cost ratio decreased by 0.4 percentage points due to improved work efficiency at logistics facilities, while the packaging and freight cost ratio decreased by 0.3 percentage points due to higher per-shipment unit costs. At the same time, one-time costs such as purchases of supplies associated with expanding the logistics facilities were incurred. - FY2023-Q1AdvancedAnnual report
「① Logistics-related costs as a percentage of merchandise transaction value decreased by 0.3 percentage points, primarily due to improved work efficiency at logistics facilities.」
The ratio of logistics-related labor costs to merchandise transaction value decreased by 0.3 percentage points due to improved work efficiency at logistics facilities. At the same time, one-time costs associated with expanding the logistics facilities were recorded. - FY2022AdvancedAnnual report
「For ZOZOBASE Tsukuba 3 (Tsukuba, Ibaraki Prefecture), the company plans to build a new logistics center with a site area of 68,500㎡ and planned investment of ¥13,642 million. Construction is scheduled to begin in September 2021 and be completed in January 2023.」
The logistics capacity enhancement plan took concrete form as a plan to build a new logistics center in Tsukuba. - FY2022-Q2AdvancedAnnual report
「The objective is to introduce new logistics equipment at each process and automate and reduce labor requirements at ZOZOBASE.」
The logistics capacity enhancement plan took concrete form through the introduction of new logistics equipment at ZOZOBASE, in addition to expanding logistics warehouses, to automate operations and reduce labor requirements. Planned capital expenditures are ¥13,642 million, with operations scheduled to begin in August 2023. - FY2022-Q1AdvancedAnnual report
「At a meeting of the Board of Directors held on 19 April 2021, the company resolved to enter into a fixed-term building lease agreement with Iwaki Tokutei Mokuteki Kaisha, and entered into the agreement dated 13 May 2021.」
On 13 May 2021, the company entered into a fixed-term building lease agreement for a logistics center with 岩木特定目的会社 and proceeded to expand its logistics network. - FY2021AdvancedAnnual report
「We will expand logistics capacity by adding warehouses in winter 2023.」
In addition to the previous consolidation of logistics centers and improvement of work efficiency, the company disclosed plans to add a logistics warehouse in winter 2023. Subsequent events also indicated that a fixed-term building lease agreement for the Tsukuba logistics facility, scheduled to begin operations in February 2023, had been entered into in May 2021. - FY2021-Q3AdvancedAnnual report
「Labor costs related to logistics as a percentage of GMV declined by 0.3 percentage points due to improved work efficiency within logistics centers.」
The ratio of logistics-related labor costs to GMV declined by 0.3 percentage points due to improved work efficiency within logistics centers. The company also indicated operational improvements through consolidation and efficiency gains, in addition to expanding logistics centers. - FY2021-Q2ReframedAnnual report
「Rent as a percentage of GMV declined by 0.3 percentage points as some sites reached the end of their lease terms in preparation for GMV growth and the consolidation of logistics centers.」
In addition to the previous expansion of logistics centers, the company disclosed that leases at some sites would expire as part of the planned consolidation of logistics centers, indicating that logistics operations would focus not only on expansion but also on consolidation. - FY2020AdvancedAnnual report
「We will expand logistics capacity by adding warehouses in spring and autumn 2020. We will also strengthen the hardware and functionality of our e-commerce systems as needed to accommodate growth in the number of users and the resulting increase in traffic, and to improve usability.」
The plan to expand logistics capacity was made specific by disclosing plans to add warehouses in spring and autumn 2020, together with enhancements to the e-commerce systems. - FY2020-Q3AdvancedAnnual report
「In the BtoB business, the company launched Fulfillment by ZOZO, a service specializing in fulfillment support, in the third quarter of the fiscal year. The service is intended for brands operating stores on ZOZOTOWN and aims to minimize lost sales opportunities by centralizing inventory between ZOZOTOWN and the brands' own e-commerce sites.」
Logistics and fulfillment capabilities were developed into a service supporting the centralization of inventory between ZOZOTOWN and brands’ own e-commerce sites. As logistics centers increased, logistics-related costs and rent as a percentage of GMV rose. - FY2020-Q2AdvancedAnnual report
「As the number of logistics centers increased, rent as a percentage of GMV rose by 0.3 percentage points.」
The increase in logistics centers was disclosed, and tangible fixed assets for the six months ended 30 September increased by ¥1,869 million from the end of the previous fiscal year. Rent also increased as logistics capacity expanded. - FY2019-Q3AdvancedAnnual report
「At a meeting of the Board of Directors held on 14 December 2018, the company resolved to enter into an agreement to lease fixed assets (a logistics center), and entered into fixed-term building lease agreements dated 20 and 28 December 2018.」
New fixed-term building lease agreements for logistics centers were entered into with Nomura Real Estate Co., Ltd. and Haruna Tokutei Mokuteki Kaisha. - FY2019-Q2AdvancedAnnual report
「Following the expansion of production capacity, same-day shipping after ordering was achieved from 10 September.」
Production capacity was expanded, enabling immediate shipping after orders were placed for ZOZOSUIT. - FY2018-Q3AchievedAnnual report
「At a meeting of the Board of Directors held on 30 October 2017, the company resolved to enter into an agreement to lease fixed assets (a logistics center), and entered into a fixed-term building lease agreement dated 15 November 2017.」
The fixed-term building lease agreement for the logistics center, scheduled in the previous quarter, was entered into on 15 November 2017. - FY2018-Q2AdvancedAnnual report
「At a meeting of the Board of Directors held on 30 October 2017, the company resolved to enter into an agreement to lease fixed assets (a logistics center). The fixed-term building lease agreement was scheduled to be entered into on 15 November 2017.」
The Board of Directors approved a new lease agreement for a logistics center, with execution of the agreement scheduled for 15 November 2017. - FY2018-Q1AdvancedAnnual report
「At a meeting of the Board of Directors held on 26 May 2017, a resolution was passed to enter into an agreement to lease fixed assets (logistics centers), and a fixed-term building lease agreement was entered into on the same date.」
Fixed-term building lease agreements for logistics centers were entered into with Tsukuba Tokutei Mokuteki Kaisha and Asama Tokutei Mokuteki Kaisha. - FY2016First statedAnnual report
「In anticipation of the expected increase in GMV, we will consider further expansion of logistics capacity and measures to improve operational efficiency. We are also strengthening the hardware and functionality of our systems as needed to accommodate growth in the number of users and the resulting sharp increase in traffic, and to improve usability.」
Measures to strengthen logistics capacity and systems in preparation for increases in GMV, the number of users and traffic.