Building a Foundation for Stable Growth by Improving Customer and Employee Satisfaction
First written in FY2018. 5 of 10 entries say "Restated". Latest entry: 2026-10-14.
0 other companies' latest entry also says "Advanced".
- FY2024RestatedAnnual report
「We will continue to improve QSC (Quality, Service and Cleanliness) to enable store operations that satisfy customers who visit our stores through stronger advertising and sales promotion and encourage them to return. To improve customer satisfaction, we will create an environment in which employees can perform to their full potential and establish an education and training system to enhance their capabilities. We will also create a working environment in which sales efforts are fairly rewarded by enhancing incentive programmes linked to sales performance.」
The policy of improving customer and employee satisfaction through QSC, education and training, and incentive programmes and linking this to stable growth continues. - FY2021RestatedAnnual report
「To improve customer satisfaction, we will create an environment in which employees can perform to their full potential and establish an education and training system to enhance their capabilities. We will also create a working environment in which sales efforts are fairly rewarded by enhancing incentive programmes linked to sales performance.」
The policy of improving customer and employee satisfaction through education and incentive programmes and linking this to a stable growth platform continues. - FY2019RestatedAnnual report
「We will build a foundation for stable growth by creating a virtuous cycle in which higher employee satisfaction leads to higher customer satisfaction.」
The goal of improving customer and employee satisfaction through QSC, education and incentive programmes and linking this to stable growth continues. - FY2019-Q3RestatedAnnual report
「Accordingly, we are expanding employee incentive programmes that fairly evaluate and reward employees' efforts, thereby motivating them, improving sales capabilities and preventing employee turnover. To strengthen store operating capabilities, we share the results of externally commissioned sales surveys and store hygiene inspections through in-house training and hold the “Hori School,” where employees themselves discuss and consider improvements, thereby enhancing the overall capabilities of store employees.」
Efforts to improve sales capabilities and prevent employee turnover through incentive programmes and education and training continue. - FY2019-Q2RestatedAnnual report
「Accordingly, we are expanding employee incentive programmes that fairly evaluate and reward employees' efforts, thereby motivating them, improving sales capabilities and preventing employee turnover. To strengthen store operating capabilities, we share the results of externally commissioned sales surveys and store hygiene inspections through in-house training and hold the “Hori School,” where employees themselves discuss and consider improvements, thereby enhancing the overall capabilities of store employees.」
Efforts to improve sales capabilities and prevent employee turnover through incentive programmes and education and training continue. - FY2019-Q1AdvancedAnnual report
「We are expanding employee incentive programmes that fairly evaluate and reward employees' efforts, thereby motivating them, improving sales capabilities and preventing employee turnover. To strengthen store operating capabilities, we share the results of externally commissioned sales surveys and store hygiene inspections through in-house training and hold the “Hori School,” where employees themselves discuss and consider improvements, thereby enhancing the overall capabilities of store employees.」
Measures to link higher employee motivation and capabilities to customer service and stable operations were made more specific through expanded employee incentive programmes and the “Hori School.” - FY2018First statedAnnual report
「We will continue to improve QSC (Quality, Service and Cleanliness) to enable store operations that satisfy customers who visit our stores through stronger advertising and sales promotion and encourage them to return. To improve customer satisfaction, we will create an environment in which employees can perform to their full potential and establish an education and training system to enhance their capabilities. We will also create a working environment in which sales efforts are fairly rewarded by enhancing incentive programmes linked to sales performance. We will build a foundation for stable growth by creating a virtuous cycle in which higher employee satisfaction leads to higher customer satisfaction.」
For the first time, the goal of improving customer and employee satisfaction together and linking higher QSC, education and training, and incentive programmes to repeat visits and stable growth was clearly stated as an independent issue.