Strengthening the competitiveness and profitability of the automotive sales business

「In the automotive sales business, we pursued sales activities centered on the N-BOX, WR-V, VEZEL, FREED, and STEPWGN, while using campaigns and events to strengthen sales. We also promoted digital transformation to increase vehicle repair and inspection visits, and customers have been using the web-based maintenance booking system and other services steadily. Revenue in the automotive sales business was ¥4,557 million, or 100.6% of the year-earlier level, and segment profit was ¥45 million, or 47.9%.」

「N-BOX、WR-V、VEZEL、FREED、STEPWGNを主軸とした販売活動を進めるとともに、キャンペーン・イベントなどを活用し販売の強化に努めてまいりました。また、修理及び点検等の入庫率アップにつなげるべく、DX化を推進しWebを用いたメンテナンス予約システム等も順調にお客様にご利用いただいております。」

「In the automotive sales business, we pursued sales activities centered on the N-BOX, WR-V, VEZEL, FREED, and STEPWGN, while working to strengthen sales capabilities by improving sales skills through external training. We also promoted digital transformation to increase vehicle repair and inspection visits, and customers have been using the web-based maintenance booking system and other services steadily.」

「In the automotive sales business, we pursued sales activities centered on an SUV fair featuring the ZR-V, WR-V, and VEZEL, in coordination with initiatives by HONDA MOTOR CO.,LTD. Deliveries of the new FREED also began and contributed to revenue and earnings. The new N-BOX JOY was scheduled to launch in late September this year, providing further attention. In the repair and inspection division, we continued to improve operating efficiency through capital investment and maintain an incentive program, working to secure recurring revenue after achieving higher revenue and profit. ② Automotive sales: Revenue was ¥1,938 million, or 123.5% of the year-earlier level, and segment profit was ¥12 million, compared with a segment loss of ¥1 million in the same period of the previous year.」

「In the automotive sales business, we continued to promote certification for service staff. We also worked to secure recurring revenue by increasing vehicle inspection and maintenance visits and strengthening sales of parts and accessories. In the sales division, we developed staff capable of handling a broad range of services through training sessions on residual-value financing and voluntary insurance acquisition. From a cash-flow perspective, we focused on thorough collection of down payments and promoting residual-value financing.」

「In the automotive sales business, we promoted certification for service staff to increase maintenance revenue and worked to improve customer confidence.」

「The company worked to increase revenue by using customer-acquisition activities such as SMS messaging and introducing tools such as an online inspection booking system. It also pursued initiatives to improve skills, including helping new service staff obtain qualifications.」

「To strengthen recurring revenue, the company worked to develop its workforce by subsidizing certification for service staff to increase the number of vehicle inspections and maintenance services it could perform, and by providing sales staff with training to improve their ability to acquire voluntary insurance customers.」

「Although extended delivery times for new vehicles remained unresolved and conditions remained difficult during the fiscal year, the company continued infection prevention measures, secured recurring revenue through vehicle inspections and maintenance, and actively sought ancillary revenue through proposals for voluntary insurance enrollment and renewals. As a result, revenue and profit increased from the previous fiscal year. Revenue in the automotive sales business was ¥3,464 million, or 110.4% of the year-earlier level, and segment profit was ¥39 million, or 252.0%.」

「In the automotive sales business, we continued sales activities while working to prevent the spread of COVID-19 and focusing on creating an environment where customers could visit with confidence. The new Civic Type R was launched on 1 September 2022 and has been well received despite its high price. The new SUV, the ZR-V, has also received many orders. However, shortages of parts required for new-car production have not been resolved, and delivery times have lengthened for multiple models. We used advertising through the internet and social media as a starting point for customer contact and proposals, while also focusing on expense reductions.」

「In the automotive sales business, we continued sales activities while working to prevent the spread of COVID-19 and focusing on creating an environment where customers could visit with confidence. The new Civic Type R was launched on 1 September this year and has been well received despite its high price. However, shortages of parts required for new-car production have not been resolved, and delivery times have lengthened for multiple models. We used advertising through the internet and social media as a starting point for customer contact and proposals, while also focusing on expense reductions, and as a result performance exceeded that of the same quarter of the previous year.」

「In the automotive sales business, we continued sales activities while working to prevent the spread of COVID-19 and focusing on creating an environment where customers could visit with confidence. Although proactive sales activities generated orders, delivery times remained substantially extended because of disruptions to the global supply of parts. We responded flexibly to requests to cancel orders because of delivery delays and provided loaner vehicles when inspections of trade-in vehicles expired, tailoring our response to each case. We also focused on acquiring customers for vehicle inspections and maintenance and actively worked to reduce expenses. Automotive sales revenue was ¥745 million, or 115.5% of the same quarter of the previous year, and the segment loss was ¥13 million, compared with a segment loss of ¥24 million in the same quarter of the previous year.」

「The company actively sought customers for vehicle inspections and maintenance and worked to reduce expenses across the group, resulting in higher revenue and profit. Revenue in the automotive sales business was ¥3,138 million, or 106.3% of the year-earlier level, and segment profit was ¥15 million, or 193.2%.」

「In the automotive sales business, the model change for the N-BOX and the limited revival of the S660 attracted attention. The new subscription product Rakumaru lowered the barrier to purchasing a new vehicle and was used to acquire new customers and approach existing customers. In the inspection division, the company introduced the Sludge Nizer machine for cleaning engine oil lines, which customers are already using and have received very favorably. However, the ongoing spread of COVID-19 has reduced customer visits and new-customer traffic. Delays in deliveries caused by parts shortages have also not improved, leaving both new- and used-car sales facing severe difficulties.」

「In the repair and inspection division, revenue increased as the company expanded its workforce, made effective use of its management system, and focused on providing customers with prompt and attentive service.」

「As U-Select Yorii, a used-car sales outlet, was relocated and reopened in April 2021, used-car revenue is expected to increase. We will work to improve performance while reducing selling, general and administrative expenses.」

「The performance of the new-car sales division declined as the company refrained from sales activities and canceled various events following 2 declarations of a state of emergency. However, the used-car and repair and inspection divisions offset part of the decline, while efforts to reduce selling, general and administrative expenses resulted in an operating profit.」

「In the automotive sales business, we continued sales activities while implementing measures to prevent the spread of COVID-19 and prioritizing customer safety. In particular, opportunities for sales discussions following customer visits showed signs of recovery as people became more conscious of avoiding the three Cs, and third-quarter orders were slightly above the previous year's level. In the new-car sales division, we promoted contactless sales activities by telephone and email for models including the N-BOX, ranked No. 1 in new-car unit sales for 4 consecutive years, and the Fit. In the used-car sales division, we promoted online sales and other contactless activities. Automotive sales revenue was ¥2,021 million, or 88.9% of the same quarter of the previous year, and the segment loss was ¥26 million, compared with a segment loss of ¥15 million in the same quarter of the previous year.」

「The new-car sales business faced severe difficulties, with unit sales falling to about half the previous year's level. However, as behavior focused on avoiding the three Cs associated with COVID-19 has gradually taken hold, in-person sales discussions following customer visits have also begun to recover. Orders in September were slightly above the previous year's level. In connection with the launch of Honda's first mass-produced electric vehicle, the Honda e, we are working to use the attention it has attracted to draw customers to other models as well.」

「In the automotive sales business, we worked as a regional infrastructure provider servicing and selling vehicles capable of creating personal space amid the COVID-19 pandemic. Customer visits began recovering for both new and existing customers from mid-May, and orders were at 70% of the previous year's level, which benefited from demand ahead of the tax increase. The popular N Series has seen a relatively small decline in orders due to the impact of COVID-19, and orders have begun to recover. Recovery in registered vehicles, including the new FIT, has been slower.」

「In the automotive sales business, we worked as a local infrastructure provider that services and sells vehicles capable of creating personal space amid the COVID-19 pandemic. Store visits by both new and existing customers have been recovering since mid-May, and orders were at 70% of the previous year's level, which benefited from demand ahead of the tax increase. The popular N Series has seen a relatively small decline in orders due to the impact of COVID-19, and orders have begun to recover. Recovery in registered vehicles, including the new FIT, has been slower.」

「In the automotive sales business, we focused on improving customer satisfaction and promoted improvements in knowledge and skills to generate ancillary profit. Although sales declined in the third quarter under review following the consumption tax rate increase, sales of the N-BOX remained strong, and advance orders for the new FIT were also strong, with expected sales contributions from its scheduled February launch onward. The sales plan for the new N-WGN changed temporarily because production was suspended, but, as in the previous fiscal year, we will continue to strengthen the organizational structure and promote top sales.」

「In the automotive sales business, we focused on improving customer satisfaction and promoted improvements in product knowledge and skills to generate ancillary profit. In the new-car division, unit sales of the N-BOX kei car exceeded the same period of the previous year and contributed to revenue and profit. In the used-car division, we worked to raise revenue and profit at the Auto Terrace section of the Yorii store, which opened in June 2018. As in the previous fiscal year, we also worked to strengthen the organizational structure and promote top sales. Automotive sales revenue was ¥1,746 million, or 125.9% of the same quarter of the previous year, and segment profit was ¥16 million, compared with a segment loss of ¥18 million in the same quarter of the previous year.」

「In the automotive sales business, we focused on improving customer satisfaction and promoted improvements in product knowledge and skills to generate ancillary profit. In the new-car division, unit sales of the N-BOX kei car exceeded the same period of the previous year and contributed to revenue and profit. In the used-car division, we worked to raise revenue and profit at the Auto Terrace section of the Yorii store, which opened in June 2018. As in the previous fiscal year, we also worked to strengthen the organizational structure and promote top sales. Automotive sales revenue was ¥765 million, or 115.6% of the same quarter of the previous year, and the segment loss was ¥3 million, compared with a segment loss of ¥15 million in the same quarter of the previous year.」

「In the automotive sales business, we focused on improving customer satisfaction and promoted improvements in product knowledge and skills to generate ancillary profit. In the new-car division, sales of the N-BOX kei car exceeded the previous year's unit sales and contributed to revenue and profit. In the used-car division, we opened an Auto Terrace section at the Yorii store in June 2018 and worked to raise revenue and profit. As in the previous fiscal year, we also worked to strengthen the organizational structure and promote top sales.」

「In the automotive sales business, we worked to strengthen the used-car division and promote top sales in order to expand revenue and increase earnings.」

「In the automotive sales business, we worked to strengthen the used-car division and promote top sales in order to increase revenue and earnings.」

「In the automotive sales business, we worked to strengthen the used-car division and promote top sales in order to increase revenue and earnings.」

「We will actively develop the business in response to changing trends in automobile demand, seek to avoid lost opportunities and inventory risk, work to improve service quality, and aim to secure stable earnings by expanding sales of used vehicles.」

「In the automotive sales business, we worked to strengthen our sales capabilities and expand the used-car and service divisions in order to increase revenue and earnings.」

「In the automotive sales business, we worked to strengthen our sales capabilities and expand the used-car and service divisions in order to increase revenue and earnings.」

「In the automotive sales business, we worked to strengthen our sales capabilities and expand the service division in order to increase revenue and earnings. The segment recorded a loss of ¥8 million, compared with a segment loss of ¥11 million in the same period of the previous year.」

「In the automotive sales business, we worked to strengthen the used-car division and promote top sales in order to increase revenue and earnings.」

「In the automotive sales business, we worked to further strengthen the used-car division and promote top sales in order to increase revenue and earnings.」

「In the automotive sales business, we worked to strengthen our sales capabilities and expand the used-car and service divisions in order to increase revenue and earnings.」

「In the automotive sales business, we worked to strengthen our sales capabilities and expand the service division in order to increase revenue and earnings.」

「We will continue to actively develop our business in response to changing trends in automotive demand, focusing on avoiding lost opportunities and inventory risk. We will also enhance after-sales services to accurately meet customer needs, expand ancillary profits such as insurance income, and build and strengthen the sales network of our corporate sales division, thereby enhancing competitiveness.」