Measures to improve Delicia customer convenience and satisfaction

「In addition, as part of its multichannel strategy, the company operates 40 Tokushimaru mobile supermarkets, provides online supermarket services from 19 locations and operates 1 self-service unmanned checkout store, promoting expansion of its customer base, market and channels.」

「In addition, as part of its multichannel strategy, the company operates 40 Tokushimaru mobile supermarkets, provides online supermarket services from 18 locations and operates 1 self-service unmanned checkout store, promoting expansion of its customer base, market and channels. It has also opened 3 Delicia Meals stores since fiscal 2023, a new format created by converting existing stores and strengthening the assortment of prepared foods.」

「In addition, as part of its multichannel strategy, the company operates 36 Tokushimaru mobile supermarkets, provides online supermarket services from 18 locations and operates 1 self-service unmanned checkout store, promoting expansion of its customer base, market and channels. It has also opened 3 Delicia Meals stores since fiscal 2023, a new category created by converting existing stores and strengthening the assortment of prepared foods, and is rolling out stores under a new concept.」

「In addition, as part of its multichannel strategy, the company operates 34 Tokushimaru mobile supermarkets, provides online supermarket services from 18 locations and operates 1 self-service unmanned checkout store, promoting expansion of its customer base, market and channels. It has also opened 2 new-format Meals stores since fiscal 2023 by converting existing stores and increasing the proportion of fresh foods, thereby beginning the rollout of stores under a new concept.」

「The company operates 34 Tokushimaru mobile supermarkets and provides online supermarket services from 17 locations. In April 2023, it converted an existing store to a new-format Meals store, with a higher proportion of fresh foods, and opened the first store under this category. In August 2023, it opened Nagano Prefecture's first self-service unmanned checkout store at Tateshina in Chino.」

「In addition, as part of its multichannel strategy, the company operates 31 Tokushimaru mobile supermarkets and provides online supermarket services from 16 locations. It also opened 1 unmanned checkout store during the second quarter, promoting expansion of its customer base and market.」

「In addition to operating a total of 59 stores, comprising 50 Delicia food supermarkets, including 1 franchise store, and 9 U Pallet business-oriented supermarkets, the retail business operates 31 Tokushimaru mobile supermarkets and provides online supermarket services from 16 locations, pursuing customer and market expansion and deeper penetration through a multichannel strategy.」

「In addition to operating a total of 58 stores, comprising 50 Delicia food supermarkets, including 1 franchise store, and 8 U Pallet business-oriented supermarkets, the retail business operates 29 Tokushimaru mobile supermarkets and provides online supermarket services from 15 locations, pursuing customer and market expansion and deeper penetration through a multichannel strategy.」

「In addition to operating a total of 58 stores, comprising 50 Delicia food supermarkets, including 1 franchise store, and 8 U Pallet business-oriented supermarkets, the retail business operates 28 Tokushimaru mobile supermarkets and provides online supermarket services from 14 locations, pursuing customer and market expansion and deeper penetration through a multichannel strategy.」

「In addition to operating a total of 58 stores, comprising 50 Delicia food supermarkets, including 1 franchise store, and 8 U Pallet business-oriented supermarkets, the retail business operates 27 Tokushimaru mobile supermarkets and provides online supermarket services from 14 locations, pursuing customer and market expansion and deeper penetration through a multichannel strategy.」

「During the fiscal year, 10 new mobile sales vehicles were launched for Tokushimaru, bringing the total in operation to 24. In addition, 6 new locations were added during the fiscal year for Delicia Net Supermarket, bringing the total to 14 locations, and we worked to expand our customer base and market share through a multichannel approach.」

「In addition to operating a total of 59 stores, comprising 50 Delicia food supermarkets and 9 U Pallet business-oriented supermarkets, the retail business operates 22 Tokushimaru mobile supermarkets and provides online supermarket services from 14 locations, pursuing customer and market-share expansion through a multichannel strategy.」

「In addition to operating a total of 59 stores, comprising 50 Delicia food supermarkets and 9 U Pallet business-oriented supermarkets, the retail business operates 20 Tokushimaru mobile supermarkets and provides online supermarket services from 14 locations, pursuing customer and market-share expansion through a multichannel strategy.」

「In addition to operating a total of 59 stores, comprising 50 Delicia food supermarkets and 9 U Pallet business-oriented supermarkets, the retail business operates 17 Tokushimaru mobile supermarkets and provides online supermarket services from 13 locations, pursuing customer and market expansion and deeper penetration through a multichannel strategy.」

「In the retail business, as of the end of March 2020, the company operated a total of 61 stores: 51 food supermarkets under the Delicia brand, including 1 franchise store, and 10 business-oriented supermarkets under the U Pallet brand.」

「As of 31 December 2019, the distribution business operated a total of 61 stores: 51 Delicia food supermarkets, including 1 franchise store, and 10 U-Palette wholesale supermarkets.」

「Although sales of some summer merchandise were sluggish due to the late end of the rainy season and unsettled weather, sales recovered in August as the period of high temperatures continued, and rush demand ahead of the consumption tax increase was seen in September. In terms of earnings, we worked to reduce the cost of sales and selling, general and administrative expenses by cutting disposal losses, reducing utility costs through the replacement of freezing and refrigeration equipment, and reviewing flyer promotion costs.」

「In addition to the recovery in consumption during the Golden Week period, sales at the Gyomu Super U Pallet stores remained strong. Demand for Gyomu Super products increased due to television exposure, and sales benefited from expanding the assortment of distinctive products and enriching the seasonal product lineup.」

「The first is “improving operating capabilities and establishing a revenue base” by strengthening the ability of existing stores to attract customers through establishing the business model for the Gyomu Super chain U Pallet and embedding new sales promotions for the food supermarket chain Delicia. The second is “increasing market share within the trading area” by acquiring Picoca point-card members and raising the card charging ratio.」

「During the period, we also proceeded with the renewal of aging facilities to improve customer convenience, including remodeling the U Pallet Matsumoto and Nakano stores.」

「On 1 April 2016, the distribution business merged 株式会社アップルランド and 株式会社マツヤ and changed its corporate name to 株式会社デリシア. As of the end of September, it operated 62 stores under 2 brands in Nagano Prefecture: 52 food supermarkets under the Delicia brand, including 1 franchise store, and 10 Gyomu Super stores under the U Pallet brand.」

「On 1 April 2016, the distribution business merged Appleland Co., Ltd. and Matsuya Co., Ltd. and changed its corporate name to Delicia Co., Ltd. As of the end of June 2018, it operated 62 stores in Nagano Prefecture: 52 food supermarkets under the “Delicia” brand, including 1 franchise store, and 10 wholesale supermarkets under the “You Palette” brand. Following the business integration, operations were consolidated under the 2 brands, “Delicia” and wholesale supermarket “You Palette,” from April 2018. The company also pursued measures to improve customer convenience and renew aging facilities, renovating You Palette Matsumoto in June.」

「During the fiscal year, the company renovated 13 stores, mainly through renewal investments in aging locations, and opened Matsumoto Ekimae store in February 2018 at the Matsumoto Bus Terminal building, Alpico Plaza. Although same-store sales declined year on year due to store closures during renovation work, operating profit increased as the company improved store operations, strengthened distinctive product selections centered on prepared foods, and reduced the cost of sales and selling, general and administrative expenses.」

「Since integrating the food supermarket businesses as Delicia Co., Ltd. on 1 April 2016, the distribution business has been consolidating operations under the 2 brands, food supermarket “Delicia” and wholesale supermarket “You Palette.” Following 9 stores in the first 2 quarters, it reopened 4 stores after renovations in the third quarter: You Palette Nagano-Kita and Delicia Hirooka in October, and Delicia Komoro Inter and Delicia Ueda-Kawanishi in November. Although sales declined due to store closures during renovation work, operating profit increased as the company improved store operations and strengthened its product range in line with the conversions to the new store format, while reducing the cost of sales and selling, general and administrative expenses.」

「Alongside the business integration, the company has been consolidating operations under the 2 brands, food supermarket “Delicia” and wholesale supermarket “You Palette,” since the previous fiscal year. During the first quarter of the fiscal year, it reopened Delicia Karuizawa and Delicia Kamimaruko in April, You Palette Usuda and You Palette Minamisaku in May, and You Palette Komoro and You Palette Sunline Ueda in June following renovations. In line with the conversions to the new store format, it improved store operations and expanded the product range to enhance customer convenience and satisfaction.」

「We proceeded with active capital investment in a total of 11 stores, including the rebranding of 6 former Matsuya stores as Delicia stores, remodeling 4 U Pallet stores in the Gyomu Super format, and the relocation and reopening of the Omachi store.」

「In addition to the 6 stores completed through the second quarter, in the third quarter we proceeded with remodeling associated with rebranding the former Matsuya stores Yoshida, Wakatsuki and Miwa as Delicia stores, as well as the renovated reopening of the U Pallet Azumino and Miyukino stores as Gyomu Super stores. We also made active investments, resulting in increases in expenses such as sales promotion costs, opening costs and depreciation.」

「As measures to improve customer convenience and satisfaction, the Group introduced the "Picoca" points card with a prepaid function and worked to acquire members. It also pursued active investment, including relocating and reopening the Delicia Omachi store, opening the U Pallet Akanuma and Nakanonishi stores as Gyomu Super outlets, and refurbishing and rebranding the former Matsuya stores at Nanase, Suzaka-nishi, and Shinonoi-higashi as Delicia stores.」

「To improve customer convenience and satisfaction as the new Delicia, the Group introduced the "Picoca Card," a revamped version of its traditional points card with a prepaid function, and worked to acquire members. It also pursued active investment, including relocating and reopening the Delicia Omachi store in April and converting the U Pallet Akanuma store to a Gyomu Super outlet in June.」