Increasing the Number of Loyal Customers and Their Share of Sales
First written in FY2023. 6 of 11 entries say "Restated". Latest entry: 2026-08-04.
The whole theme swung hardest in 2020: 1 of 9 companies on the "Worse" side.
8 other companies' latest entry also says "Advanced".
- FY2026RestatedAnnual report
「The Kuzefuku & Co. business is expanding its loyal customer base and LTV through higher customer loyalty and has become a core earnings driver built on existing stores.」
Continues to identify higher customer loyalty and growth in loyal customers and LTV as the medium- to long-term target state for the domestic business. - 2026-05-12RaisedEarnings presentation
「Increase the number of loyal customers in 3 years to 2.5 times the level in the fiscal year ending March 2026」
A more specific and ambitious target has been set to increase the number of loyal customers 2.5 times the level in the fiscal year ending March 2026. - FY2026-H1RestatedAnnual report
「We will continue to listen sincerely to our customers and provide products and services based on their needs, working to turn more people into fans of our Group.」
Continues its policy of increasing brand fans by providing products and services based on customer needs. - FY2025-H1RestatedAnnual report
「We will continue to listen sincerely to our customers and provide products and services based on their needs, working to turn more people into fans of our Group.」
Continues to pursue a policy of increasing brand fans by providing products and services based on customer needs. - FY2024RestatedAnnual report
「The most important strategy for the long-term, sustainable growth of our Group's brands is to continue increasing the number of customers who are fans of each brand,」
Continues to position increasing the number of fans of each brand, namely loyal customers, as an important long-term growth strategy. - FY2024-Q3RestatedAnnual report
「In e-commerce, we have continued to work through our app and e-commerce site to expand the number of customers who are fans of our brands, and the number of e-commerce users has continued to increase.」
Continues to explain the expansion of the brand-fan base and the increase in e-commerce users through its app and e-commerce channels. - FY2024-Q2RestatedAnnual report
「In e-commerce, we have continued to work through our app and e-commerce site to expand the number of customers who are fans of our brands, and the number of e-commerce users has continued to increase.」
Continues to expand the brand-fan base and increase e-commerce users through its app and e-commerce channels. - FY2024-Q1AdvancedAnnual report
「In e-commerce, we have continued working to expand the number of customers who are brand fans through our app and e-commerce site. Exposure on the nationwide television program mentioned above also proved effective, and the number of e-commerce users continued to increase.」
Reports continued growth in e-commerce users, partly due to the impact of television exposure, as the company expanded its brand-fan base through its app and e-commerce channels. - FY2023First statedAnnual report
「Customer loyalty has increased, leading to growth in the number of loyal customers and their share of sales.」
Expanding the customer base of brand fans is identified as the target state for the domestic business over the medium to long term.