Expanding Online Customer Service and E-Commerce Sales Through Staff Board
First written in FY2024. 3 of 6 entries say "Restated". Latest entry: 2026-09-30.
The whole theme swung hardest in 2022: 1 of 10 companies on the "Worse" side.
2 other companies' latest entry also says "Restated".
- FY2026AdvancedAnnual report
「Staff Board Participants (Note 1) 449 4,485 (67) 4,674 (321) Total followers (Note 2) 480,000 13.22 million 15.50 million Sales generated through Staff Board (Note 3) 4.6% 29.4% 29.7%」
Staff Board participants increased to 4,674, total followers to 15.50 million, and the ratio of sales generated through the platform to 29.7%. - 2026-04-06RestatedEarnings
「外食産業における原材料価格や光熱費の上昇、人手不足など厳しい経営環境が続き」
飲食事業における原材料価格・光熱費上昇、人手不足が継続して示された。 - FY2025AdvancedAnnual report
「Staff Board data Metric Fiscal year ended February 2019 (first year) February 2022 February 2023 February 2024 February 2025 Staff Board Participants 449 3,920 3,990 4,098 4,485 Total followers 480,000 3.40 million 5.73 million 10.35 million 13.22 million Sales generated through Staff Board 4.6% 19.4% 27.2% 29.1% 29.4%」
Staff Board participants increased to 4,485, total followers to 13.22 million, and the ratio of sales generated through the platform to 29.4%, indicating progress in expanding e-commerce sales through online customer service. - FY2024First statedAnnual report
「Annual spending by customers who follow at least 1 Company staff member on the Staff Board platform has remained approximately 2.5 times that of customers who follow no staff members, and the Staff Board initiative is making a significant contribution to e-commerce sales growth.」
For the initiative enabling staff to provide styling suggestions online, the Company disclosed an approximately 2.5-fold difference in annual spending depending on whether customers have followers, 4,098 participants, 10.35 million total followers, and an e-commerce sales ratio of 29.1%.