Integrating customer services into the Systems business
First written in FY2016. 7 of 14 entries say "Restated". Latest entry: FY2026.
Takachiho Koheki moved to the "Worse" side of this theme in 2024.
0 other companies' latest entry also says "Achieved".
- FY2026AchievedAnnual report
「From the current consolidated fiscal year, the Cloud Services & Support and Systems segments have been integrated into the Business Security segment. This was done because the expansion of the cloud services business had achieved a certain level of results and to clarify the target market of security, with sales to the security market to be strengthened going forward.」
The former Cloud Services & Support and Systems segments have been integrated into Business Security, and, after treating the expansion of the cloud services business as having achieved a certain level of results, the Company has shifted to business management centered on the security market. - FY2026-H1ReframedAnnual report
「From the interim consolidated accounting period, the Cloud Services & Support and Systems segments have been integrated into the Business Security segment. This was done because the expansion of the cloud services business had achieved a certain level of results and to clarify the target market of security, with sales to the security market to be strengthened going forward.」
Cloud Services & Support and Systems have been integrated into Business Security, reorganizing business management from managing the growth of cloud services alone to strengthening sales centered on the security market. - FY2025-H1ReframedAnnual report
「From the interim consolidated accounting period, the results of cloud-based network products have been transferred for aggregation from the Systems segment, comprising Business Solutions Products and Retail Solutions Products, to the Cloud Services & Support segment, due in part to the increased importance of subscription-based offerings.」
For cloud-based network products, the aggregation classification has been changed from the Systems segment to the Cloud Services & Support segment due to the increased importance of subscription-based contracts. - FY2024-Q2RestatedAnnual report
「Specifically, the Cloud Services & Support segment is working to expand MSP services and maintenance services, and to develop new markets for cloud-based services and other offerings.」
The policy of expanding MSP, cloud-based services, new market development and maintenance services in an independent segment continues. - FY2024-Q1RestatedAnnual report
「In the Cloud Services & Support segment, the company is seeking to expand MSP services, develop new markets for cloud-based services and other offerings, and expand maintenance services.」
The business management structure and measures to grow cloud-based subscription services, MSP and maintenance services in the independent Cloud Services & Support segment continue. - FY2023-Q3RestatedAnnual report
「From the first quarter, Services & Support Products previously classified under the Systems segment have been separated into the Cloud Services & Support segment. This reflects the positioning of cloud-based subscription service businesses and the maintenance business as growth businesses from the perspectives of growth potential and profitability.」
The reorganization under which cloud-based subscription services and the maintenance business are managed as growth businesses in an independent segment continues. The product category name was also changed to reflect business development, but the substance remains unchanged. - FY2023-Q2RestatedAnnual report
「From the first quarter, Services & Support Products previously classified under the Systems segment have been separated into the Cloud Services & Support segment. This reflects the positioning of cloud-based subscription service businesses and the maintenance business as growth businesses from the perspectives of growth potential and profitability.」
The reorganization under which cloud-based subscription services and the maintenance business are managed as growth businesses in an independent segment continues. - FY2023-Q1ReframedAnnual report
「From the first quarter of the current consolidated fiscal year, Services & Support Products previously classified under the Systems segment have been separated into the Cloud Services & Support segment. This reflects the positioning of cloud-based subscription service businesses and the maintenance business as growth businesses from the perspectives of growth potential and profitability.」
Services & Support, previously included in the Systems segment, have been separated into an independent segment, treating cloud-based subscription services and maintenance as growth businesses, and the business structure has been reorganized for management purposes. - FY2022ReframedAnnual report
「In addition, from the period covered by the new medium-term management plan, cloud-based service businesses and the maintenance business have been positioned as growth businesses from the perspectives of growth potential and profitability, and separated from the Systems segment into the new Cloud Services & Support segment. In the Cloud Services & Support segment separated from the Systems segment, the Company will further strengthen the expansion of its MSP services, which use a subscription model, to achieve the transition from selling products to selling solutions.」
The Company has changed its policy by separating maintenance, operations and MSP services previously integrated into the Systems business into the new Cloud Services & Support segment as a growth business, and strengthening subscription-based services. - FY2020-Q3RestatedAnnual report
「From the first quarter of the current consolidated fiscal year, the 3 categories previously classified under the Systems segment, Security Products, Other Solutions Products, and Customer Services Products, have been reclassified into 4 categories: Retail Solutions Products, Office Solutions Products, Global Products, and Services & Support Products.」
The new business management structure, comprising 4 market-based categories and classifying maintenance, operations management, MSP and other services under Services & Support Products, continues. - FY2020-Q2RestatedAnnual report
「From the first quarter of the current consolidated fiscal year, the 3 categories previously classified under the Systems segment, Security Products, Other Solutions Products, and Customer Services Products, have been reclassified into 4 categories: Retail Solutions Products, Office Solutions Products, Global Products, and Services & Support Products.」
The new business management structure, comprising 4 market-based categories and classifying maintenance, operations management, MSP and other services under Services & Support Products, continues. - FY2020-Q1ReframedAnnual report
「From the first quarter of the current consolidated fiscal year, the 3 categories previously classified under the Systems segment, Security Products, Other Solutions Products, and Customer Services Products, have been reclassified into 4 categories: Retail Solutions Products, Office Solutions Products, Global Products, and Services & Support Products. This reflects the Company's judgment that classifying the businesses by market, classifying the construction and installation work previously consolidated under Customer Services Products into Retail Solutions Products and Office Solutions Products, respectively, and classifying stock businesses such as maintenance, operations management and MSP into Services & Support Products more appropriately represents the actual nature of management.」
The structure has been reorganized from treating Customer Services as a single product category into 4 market-based categories, with stock businesses such as maintenance, operations management and MSP separated into Services & Support Products. - FY2018RestatedAnnual report
「The Systems segment provides system design, delivery and installation, maintenance, outsourced system operations, and operational monitoring services for its various products.」
The structure under which Customer Services are operated as a series of services within the Systems business continues. - FY2016First statedAnnual report
「Following a review of the previous segment structure prompted by the expansion of the overseas business, the former Customer Services business, which handled system design, delivery, installation and maintenance for the products covered by the Systems business, is integrated and managed as part of the Systems business.」
The reportable segments have been changed from the previous 3 segments to 2 segments, Systems and Devices.