Customer Success-Driven Retention and Upselling
First written in FY2024. 3 of 10 entries say "Restated". Latest entry: 2026-10-23.
0 other companies' latest entry also says "Materialised".
- FY2026-H1RestatedAnnual report
「The company has pursued a combination of initiatives, including strengthening its ability to support customers through integrated sales and customer success operations.」
The company continues to pursue integrated sales and customer success operations to expand transactions with existing customers and strengthen its ability to support customers. - 2026-05-14Cited as achievedOther Disclosures
「Following the introduction of the skills map linked to Schoo, the internal recruitment process recorded its highest number of applications to date, supporting each employee's proactive learning and career development.」
The Company cited an implementation example covering approximately 800 full-time employees of DyDo DRINCO, linking a skills map with learning content, as a customer-success result supporting continued use and effective utilization. - FY2025AdvancedAnnual report
「The company has pursued a combination of initiatives, including strengthening its ability to support customers through integrated sales and customer success operations.」
The company has developed its customer retention and expansion initiatives from strengthening customer success alone to providing ongoing customer support through integrated operations with sales. - FY2025-H1RestatedAnnual report
「The company has focused on acquiring new customers and providing customer success support for existing customers.」
The company continues to acquire new customers and provide customer success support to existing customers. - FY2024First statedAnnual report
「The company’s strategy is to begin with a limited rollout for specific employees at the time of initial implementation and then pursue upselling toward company-wide implementation, thereby seeking to increase ARPA (Average Revenue per Account) and raise MRR (Monthly Recurring Revenue).」
The company seeks to improve customer experience, retention, ARPA and MRR by resolving issues during the initial implementation phase and providing ongoing operational support.