Improving Service Quality and Customer Satisfaction
First written in FY2016. 5 of 10 entries say "Restated". Latest entry: FY2022-Q3.
The whole theme swung hardest in 2024: 1 of 10 companies on the "Worse" side.
14 other companies' latest entry also says "Restated".
- FY2022-Q3RestatedAnnual report
「There have been no material changes in the issues that the Group must address during the cumulative third quarter of the fiscal year.」
The statement that there have been no material changes in the issues requiring attention concerning service quality and customer satisfaction continues to be included. - FY2022-Q1RestatedAnnual report
「There have been no material changes in the issues that the Group must address during the cumulative first quarter of the fiscal year.」
The statement that there have been no material changes in the issues requiring attention concerning service quality and customer satisfaction continues to be included. - FY2020AdvancedAnnual report
「We have turned into services initiatives supporting procurement starting from the point of sale, such as local production for local consumption; initiatives with wholesalers to resolve issues in existing market distribution; and initiatives with producers to support direct transactions with retailers.」
Initiatives supporting procurement in response to customer and operational issues, resolving market-distribution issues and supporting direct transactions have been turned into services. - FY2019AdvancedAnnual report
「We also newly developed and released in the second half of the fiscal year a system that can be considered the chain-store version of “Farm Story,” our production-history management system. This has made it possible to roll out the service to approximately 3,000 new producers.」
The chain-store version of Farm Story was developed and released, creating the potential to roll out the service to approximately 3,000 new producers. - FY2018AdvancedAnnual report
「For “Farm Story,” our cloud-based farm production-history management system, we released a service during the current fiscal year that supports document output for obtaining GAP certification as an optional feature. We will continue promoting adoption by improving the system’s convenience and setting reasonable service prices.」
A document-output function for obtaining GAP certification was released as a service, and adoption is being promoted through improvements in convenience and pricing. - FY2017ReframedAnnual report
「By strengthening the “E-Support Link System” for the domestic fresh produce distribution sector and reinforcing its maintenance and support framework, among other measures, we will improve convenience and security and expand sales to new customers.」
The wording has been organized around responses to domestic fresh produce distribution, maintenance and support, convenience and security, and sales expansion to new customers, in addition to the existing focus on service quality and customer satisfaction. - FY2017-Q3RestatedAnnual report
「There have been no material changes in the issues that the Group must address during the cumulative third quarter of the fiscal year.」
The treatment of the issues concerning service quality and customer satisfaction as having no material changes remains in place. - FY2017-Q2RestatedAnnual report
「There have been no material changes in the issues that the Group must address during the cumulative second quarter of the fiscal year.」
The treatment of the issues concerning service quality and customer satisfaction as having no material changes remains in place. - FY2017-Q1RestatedAnnual report
「There have been no material changes in the issues that the Group must address during the cumulative first quarter of the fiscal year.」
The Company states that there have been no material changes in the issues requiring attention concerning service quality and customer satisfaction. - FY2016First statedAnnual report
「We have established a system for collecting customer requests and inquiries on an ongoing basis and sharing them internally. In addition, with personnel possessing experience and knowledge in in-house systems development at its core, the Company is strengthening its ability to make effective use of highly specialized external staff, meet development deadlines, ensure quality and provide attentive responses to individual customer needs, thereby working to improve customer satisfaction.」
Measures are being implemented to improve quality and customer satisfaction by collecting and sharing customer requests and making use of in-house personnel and external staff.