Enhancing Service Levels and Expanding Functionality

「We expanded and enhanced integration with G3 RMS, enabling the automatic application of sales restrictions, including length-of-stay (LoS), to each booking channel in addition to rate integration. This provides Japan’s first integrated approach to managing rates and availability across booking channels through dynamic inventory management, combining rate and inventory control based on accurate demand forecasts from G3 RMS with the broad distribution channels of the TEMAIRAZU series.」

「The “TEMAIRAZU” series is undergoing continuous functional improvements, enhancements to “手間いらず 自動,” and the development of new related services. The company has also implemented multiple functional improvements in response to customer requests, enabling it to pursue new initiatives addressing labor shortages through greater operational efficiency and enhancing the value of accommodation facilities.」

「“手間いらず自動” is a solution that automates revenue management, including the setting of appropriate selling prices based on season, day of the week, and reservation status, as well as daily reporting, thereby maximizing accommodation-facility profits through further operational efficiency and cost reductions.」

「The “TEMAIRAZU” series is undergoing continuous functional improvements, enhancements to “手間いらず 自動,” and the development of new related services. “手間いらず 自動” is a solution that automates revenue management, including the setting of appropriate selling prices based on season, day of the week, and reservation status, as well as daily reporting, thereby maximizing accommodation-facility profits through further operational efficiency and cost reductions. During the interim accounting period, the company expanded the service by enhancing “Target Price,” its automatic selling-price adjustment function, and adding an alert function based on market information. It also began offering “手間なしマーケティング,” a marketing tool that can use reservation data linked to the “TEMAIRAZU” series.」

「The company released “手間いらず 自動” for the “TEMAIRAZU” series to address labor shortages in the accommodation industry as demand recovered. The service automates revenue management and other operations to maximize accommodation-facility profits through greater operational efficiency and cost reductions. Specifically, it automates ① rate adjustments, ② restrictions on consecutive-night stays, ③ checking the lowest rates, and ④ reporting.」

「The “TEMAIRAZU” series underwent multiple functional improvements in response to customer requests. These improvements are expected to further improve operational efficiency at accommodation facilities.」

「As part of the expansion of the “TEMAIRAZU” series, the company released an optional “Waitlist” function that automatically processes cancellation waitlists. The function is expected to improve operational efficiency at accommodation facilities, reduce lost opportunities, and generate profit.」

「As part of the expansion of the “TEMAIRAZU” series, “手間なしNEXT,” the accommodation reservation system for the company’s own website available as a TEMAIRAZU optional feature, began integrating with “JTB Book&Pay,” a reservation and payment system provided by 株式会社JTBビジネスイノベーターズ, improving convenience for payments. The company also fully revamped the UI of the “TEMAIRAZU” series to improve ease of use and developed and implemented “Plan Groups,” a mechanism that improves the convenience of rate management, which differs among accommodation facilities.」

「Through this system integration, accommodation facilities using TEMAIRAZU’s “STAYNAVI Integration” optional feature can automatically transmit reservation information from their official websites, as well as direct reservations received by telephone or other means and entered using TEMAIRAZU’s reservation information function, to the STAYNAVI site. This eliminates the need for reservation holders or accommodation facilities acting on their behalf to register on the site and issue coupons, improving convenience for reservation holders and operational efficiency at accommodation facilities.」

「The company also redesigned the user interface (UI) of TEMAIRAZU to improve operational efficiency at accommodation facilities. The intuitive design enables even first-time users to operate the system easily, improving usability and visibility and making operations in TEMAIRAZU more efficient.」

「When TEMAIRAZU is used together with “RemoteLOCK,” a simple operation in TEMAIRAZU causes an unlocking key to be issued by “RemoteLOCK” and imported into TEMAIRAZU, which is expected to improve operational efficiency at accommodation facilities.」

「As part of the expansion of the “TEMAIRAZU” series, the company added “手間なしNEXT,” a fully redesigned version of the accommodation reservation system “手間なし,” as an optional TEMAIRAZU feature. It also made the convenient Bulk Plan Management function available on Booking.com, one of the world’s largest travel e-commerce sites. The function allows users to create and edit accommodation plans on TEMAIRAZU and register them simultaneously on multiple sites. In addition, the company added a No-Show Payment function that enables accommodation facilities to collect cancellation fees when a canceled reservation is subject to a cancellation fee or when a guest fails to arrive without contacting the facility.」

「The “TEMAIRAZU” series of accommodation booking site controllers added a “No-Show Payment” function as part of the company’s efforts to improve convenience. The function enables accommodation facilities to collect cancellation fees when a canceled reservation is subject to a cancellation fee or when a guest who made a reservation fails to arrive without contacting the facility. It is expected to improve operational efficiency at accommodation facilities, increase the collection rate for cancellation fees, and reduce losses.」

「As part of its efforts to improve convenience, the company made the “Bulk Plan Management” function of the “TEMAIRAZU” series available on Booking.com, the first global site on which it had been offered. Bulk Plan Management is a convenient function that allows accommodation facilities to create and edit accommodation plans on TEMAIRAZU and register them simultaneously on multiple sites, instead of creating and editing the plans separately on each accommodation booking site. Facilities can also use TEMAIRAZU to simultaneously start or stop selling accommodation plans on multiple sites, improving operating efficiency.」

「Began offering “手間なしNEXT,” a fully redesigned version of the accommodation reservation system “手間なし” for the company’s own websites, as an optional feature. The redesign introduced a new look, responsive design, and two options that accommodation facilities can select according to their needs: “API-only provision (API version)” and “page provision (design-applied version).”」

「Revenue management systems have become important tools for helping accommodation facilities optimize revenue, particularly in the unpredictable era of living with COVID-19. The company began integrating with “ANDPLUS,” provided by NBSホテルマネジメント株式会社, and “Revenue Assistant,” provided by 株式会社リクルート.」

「Among its other system integrations, the company began integrating with “RMS Cloud,” a property management system provided by Australia-based RMS, and “Revenue Assistant,” a revenue management system provided by 株式会社リクルートライフスタイル (known as 株式会社リクルート from 1 April 2021).」

「As a third-party organization for the Go To Travel Campaign, the company promptly responded to changes in campaign conditions and eligible areas, and actively provided functional support so that its accommodation-facility customers could use the campaign more efficiently.」

「In August, the company added a function for outputting the “Accommodation Certificate” required to apply for reimbursement of benefits under the Go To Travel Campaign, to support its accommodation-facility customers in using the campaign as efficiently as possible. The “TEMAIRAZU” series also includes a function for managing records of reservations received directly by accommodation facilities, enabling the company to meet the requirements for a third-party organization. In September, the company was registered and certified as a third-party organization for the Go To Travel Campaign.」

「With the addition of new features, integrations with various systems and sales channels, and the launch of new versions, the “TEMAIRAZU” series has become a product capable of meeting the needs of a broader customer base.」

「Beyond system integrations, in March 2020 the company began offering “手間いらずmini,” a new version of the “TEMAIRAZU” series for operators managing multiple small accommodation facilities and private lodging facilities. “手間いらずmini” enables operators to set and manage room inventory and plan prices for multiple facilities collectively from a single management screen for the operating headquarters, allowing more efficient operations. The “TEMAIRAZU” series was also recognized as a top-level Premier Partner under Booking.com’s Connectivity Partner Program, the first global travel e-commerce site of its scale. The Connectivity Partner Program encourages providers to take specific actions that benefit accommodation facilities, and the company’s efforts to improve the functionality and convenience of its products were recognized.」

「The company also began integrating with the AI-powered revenue management system “PROPERA,” provided by Ichigo Inc., and the “Global Dynamic Package Platform,” a platform for dynamic packages combining air tickets and accommodation plans, provided by 株式会社タイムデザイン. These integrations enable accommodation facilities to use dynamic pricing, which automatically adjusts rates based on supply-demand balances and other factors. They also enable facilities to sell combinations of accommodation plans and air tickets through their official websites, as air seat supply is expected to increase.」

「In terms of functionality, we added Japanese-English switching across the TEMAIRAZU series so that foreign staff working at accommodation facilities in Japan can use the series and perform their duties without difficulty.」

「We also integrated with systems that rationalise facility operations, including the self-check-in system of xxx株式会社, the revenue-management system Metro Engine, and MagicPrice, an AI-based hotel pricing service. In addition, by adding TEMAIRAZU DANTAI Travel, a new feature for managing group accommodation bookings, and speeding up the reservation-retrieval engine, we further enhanced the TEMAIRAZU series as a platform connecting accommodation facilities with numerous sales channels and diverse systems related to facility operations.」

「In terms of functionality, we updated the reservation-retrieval function across all versions, making it possible to further reduce the risk of overbooking. We also released TEMAIRAZU DANTAI Travel, a new feature for managing group accommodation bookings.」

「In terms of functionality, we are developing new features, including the ability to manage group bookings in the TEMAIRAZU series, and are working to improve the series' convenience by continually enhancing existing functions.」

「For the TEMAIRAZU series of hotel booking-site controllers, we strengthened customer-acquisition capabilities through diverse channels by integrating with accommodation booking sites in Japan and overseas.」

「Through integrations in these new areas, we worked to increase accommodation facilities' customer-acquisition capabilities and room selling prices while improving functionality and convenience.」

「To address demand for private lodging, we began integrating with accommod, a hotel system provided by 株式会社タップ specialising in small facilities, and prepared to begin integrating with innto, an accommodation-management system for private lodging and simple accommodation facilities provided by 株式会社アルメックス.」

「Through integrations in these new areas, we worked to increase accommodation facilities' customer-acquisition capabilities and room selling prices while improving functionality and convenience.」

「For the TEMAIRAZU series of hotel booking-site controllers, we strengthened customer-acquisition capabilities through diverse channels by integrating with accommodation booking sites in Japan and overseas.」

「The new product Temanashi.NET 2 can avoid overbooking by retrieving reservation information at high speed. In addition to these functions, TEMAIRAZU YIELD includes yield-management functions that automatically adjust room selling prices and sales destinations.」

「In addition to developing integrations with these sites, we improved efficiency through simple operation tailored to accommodation facilities' needs and improved the usability of functions suited to large facilities. Recently, it has become important for many facilities to maintain high room occupancy rates and average room rates, and we accordingly developed systems to expand yield-management functions.」

「We improved usability by maintaining fast update speeds for inventory and reservation information in the TEMAIRAZU series and expanding yield-management functions.」

「As functional improvements, we added display of booking routes in Booking Analyzer to meet accommodation facilities' needs, and also supported the new management tool of the overseas booking site Agoda.」

「Going forward, we will continue developing new services and adding functions, with the aim of creating services that meet the needs of more accommodation facilities and internet users.」