Opening of the IT Customer Service Center "Smart Service AQUA" and Expansion of Its Service Menu
First written in FY2019. 7 of 11 entries say "Advanced", first in FY2021. Latest entry: 2026-09-30.
No other company in this theme has enough history to compare yet.
- 2026-09-30AdvancedEarnings presentation
「お客様の最先端AIサービスの現場実装を支援する拠点「AQUA AI HUB」をITカスタマサービスセンター「Smart Service AQUA」内に開設」
Smart Service AQUAについて、最先端AIサービスの体験・実証・運用をワンストップで支援するAQUA AI HUBを2027年1月に開設する計画を具体化している。 - 2026-09-18Advancedwww.ye-digital.com
「お客様が最先端AIサービスを体験できる環境を提供するとともに、YEデジタルがお客様の課題解決に向けた実証や検証を行い、導入後の運用まで継続的に支援します。」
Smart Service AQUAを起点とするサービスについて、従来の運用監視・サービス支援に加え、AIサービスの体験・実証から導入後の運用までを一体的に支援する機能を追加すると報じられた。 - FY2026AdvancedAnnual report
「This service enables customers to check the status of inquiries to Smart Service AQUA and register and manage incidents involving material-handling equipment themselves, advancing the efficiency and visualization of operational monitoring.」
Expanded the Smart Service AQUA-based service into an operational monitoring service that enables customers to manage inquiries and incidents involving material-handling equipment themselves. - FY2025-H1RestatedAnnual report
「Deepen and expand the Business DX service model and promote the development of services by making maximum use of the Logistics DX Service Center, among other initiatives.」
Continued to pursue the policy of using the Logistics DX Service Center, opened in January 2024, to develop services and expand the recurring-revenue business. - FY2025-Q1RestatedAnnual report
「In the service business, the company is promoting the shift to service-based offerings, including by making maximum use of the Logistics DX Service Center opened in January 2024, with the aim of increasing its stock ratio and developing a stable, highly profitable business.」
Continued to develop and utilize the Logistics DX Service Center, opened within Smart Service AQUA in January 2024, as a service offering. - FY2024AdvancedAnnual report
「In January 2024, we opened the Logistics DX Service Center within Smart Service AQUA as an operational service base for logistics DX, and worked to accelerate order acquisition and expand services.」
Opened the Logistics DX Service Center within Smart Service AQUA in January 2024 and expanded its functions as an operational service base for logistics DX. - FY2023-Q2AchievedAnnual report
「In the service business, the group relocated and expanded the IT Customer Service Center “Smart Service AQUA” in June to strengthen coordination between its business DX and AI/IoT businesses and create new added value.」
The company stated that Smart Service AQUA had been relocated and expanded in June, moving from the previous planning and expansion phase to the completion phase. - FY2023-Q1AdvancedAnnual report
「We relocated and expanded the IT Customer Service Center, Smart Service AQUA, in June 2022 and are working to expand the service structure to strengthen collaboration with the Business DX and AI/IoT businesses and create new added value.」
For Smart Service AQUA, which had already been opened, relocation and expansion were scheduled for June 2022, and the company was moving toward expanding the service structure by linking the Business DX and AI/IoT businesses. - FY2022AdvancedAnnual report
「We expanded the AQUA service structure, centered on 24/365 services, and improved service levels. The number of AQUA customers increased steadily and substantially exceeded the target.」
For Smart Service AQUA, which had already been opened, the company expanded its service structure and improved service levels, centered on 24/365 services, and reported that the number of customers substantially exceeded the target. - FY2021AdvancedAnnual report
「Expanded the service business, including its conversion to a recurring-revenue model, using our IT Customer Service Center, Smart Service AQUA.」
Smart Service AQUA, which had already been opened, moved into the utilization phase, expanding its use to build a recurring-revenue service business. - FY2019AchievedAnnual report
「October 2018 Opened Smart Service AQUA in Kokurakita Ward, Kitakyushu, and relocated the global service center.」
Opened Smart Service AQUA in October 2018 and relocated the global service center. The annual results report also cited the expansion of service offerings following the center's opening as a measure to increase orders.