Support for Building Customers’ Digital Organizations In-House

「As customers’ demand for DX grows, the Group has sought to expand the scale of transactions per customer by providing the “Digital Growth Team” model (DGT), which supports customers on an ongoing basis through hands-on, agile execution support by digital creators (DCs), who are specialists in digital technologies; continuous support from customer-dedicated teams that function as if they were employees (Note 1); and appropriate cost performance during the planning and execution phases, in response to customers’ strong preference for in-house operations.」

「At the end of the current interim accounting period, DX personnel accounted for 58.6% of the workforce, up 3.1 percentage points from the end of the previous quarter, while PMO personnel totalled 686, up 328 from the end of the previous fiscal year. Progress is in line with the plan toward the target of 1,000 PMO personnel at the end of the fiscal year ending March 2026.」

「The number of PMO personnel, whose development had been a focus, reached 358, an increase of 291 from the end of the previous fiscal year and substantially above the target of 120 at the end of the fiscal year ending March 2025. Net sales from the PMO specialist company’s value-added services also grew steadily, increasing 56.0% year on year.」

「The number of PMO personnel also increased by 85 from the end of the previous fiscal year to 152, exceeding the target of 120 at the end of the fiscal year ending March 2025. Training for PMO personnel, a focus area, is progressing smoothly.」

「Securing a position supporting customers’ in-house DX on an ongoing basis As customers’ initiatives to bring DX in-house make significant progress, the Company has so far focused its services on the “execution and operations” phase. Going forward, while leveraging its strengths in supporting improved digital-business outcomes through UI/UX design and agile development cultivated in the “execution and operations” phase, the Company will place greater emphasis on services in the “execution planning and promotion” phase in order to help maximise the returns on customers’ DX investments.」

「For the fiscal year ending March 2024, the Company will further strengthen its sales structure through the separation of sales and production and steadily raise digital creators’ utilisation rate by increasing the number of companies to which the DGT model is provided, with the aim of establishing the DGT service.」

「Through this integration, the Company will accelerate the rollout of non-Web operational services to customers of the former EMC business and the provision of an outcome-based team model to customers of the former PGT business, establishing the DGT service as a Group-wide service providing hands-on, continuous execution and growth support through dedicated teams of digital creators with a range of specialised digital skills.」

「In this business as well, the Company will focus on customer success in the fiscal year ending March 2023. Mainly at digital-services companies and large enterprises, teams of digital creators dedicated to the Company’s customers will work closely with those customers to establish in-house digital organisations. Through the new service “Product Growth Studio,” which supports the development of digital products (products and services), the Company will support not only digitalisation planning and initial construction or implementation, but also the creation of organisations capable of long-term operation.」

「For the fiscal year ending March 2023, both businesses will support customers’ digitalisation and the development of in-house digital organisations through teams of 3 or more digital creators dedicated to each customer. In addition to strengthening sales by establishing dedicated sales organisations and acquiring new customers, the businesses will seek to expand services further and improve profitability by strengthening mid-career recruitment, training new graduates and bringing them into operation earlier, while investing mainly in recruitment and training.」