Ｈｍｃｏｍｍ began trial provision of the VAAP Emergency AI Inquiry Desk Suite on 13 October to support urgent customer response to information leaks and other incidents. It is a limited-term service in which AI provides initial reception for inquiries following a public announcement.
Ｈｍｃｏｍｍ announced that it would begin trial provision of the VAAP Emergency AI Inquiry Desk Suite (provisional name), using the Voice AI Agent Platform (VAAP) to streamline responses to customer inquiries following the announcement of an information leak or similar incident.
The service is a limited-term inquiry desk at which AI provides initial reception for telephone and email inquiries that typically surge after an information leak or similar incident is announced. The desk is expected to be established within approximately 1 to 3 days after the information to be provided has been finalised, and will generally provide concentrated support for 30 days.
The service is intended for customer-response desks following incidents such as unauthorised access or information leaks, with AI handling part of the emergency response.