GROWTH VERSE is digitizing BuySell’s contract-related telephone and document-checking operations using AI. Approximately 95% of approval calls are handled by AI, and labor-cost efficiencies of around ¥300 million are expected next fiscal year.
GROWTH VERSE and BuySell Technologies jointly announced the AI digitization of telephone and document-checking operations related to BuySell’s used-goods purchasing contracts. The initiative covers 3 types of telephone and document-checking operations, with AI being introduced to automate the processes.
As of October 2026, approximately 95% of all contract cases for approval calls, handled by the inbound-call AI, had been completed using AI alone. For customer surveys, handled by the outbound-call AI, approximately 50% of all mobile-appraisal cases had been completed using AI alone. For contract-document deficiency checks, handled by the inspection AI, approximately 45% of all contract cases had been completed through AI checks.
DHK CANVAS was adopted for the AI digitization of telephone-related operations. Contract-document deficiency checks are being jointly developed using GROWTH VERSE’s AI Agent.