Softfront Holdings and its subsidiary Softfront Japan will exhibit at Call Center/CRM Demo & Conference 2026 in Tokyo, to be held in Tokyo on 12 and 13 November. At their booth, they will unveil for the first time a voice AI conversation demonstration based on the new “commubo intelligence” concept, and seminars for prospective adopters are also planned.
Softfront Holdings and its subsidiary Softfront Japan will exhibit at the event. At their booth, they will unveil for the first time an advanced voice conversation demonstration for the AI voicebot commubo, ahead of the new “commubo intelligence” concept. Visitors will also be able to experience “Knowledge Fabric,” a system designed to deepen the use of knowledge.
The service is reported to have more than 400 cumulative customers under contract, with a customer retention rate, GRCR, of 98.5% over the past three years. Cumulative call volume exceeded 10 million as of October 2026. The company has outlined plans to evolve the service beyond automating telephone interactions into an AI voicebot that enhances customer service.
During the event, the exhibition will feature case studies from the mail-order, financial services, infrastructure and IT sectors, demonstrations of the management interface, and consultations on implementation and operation. 2 seminars will be held. On 12 November, the company will explain a case study involving reductions in center operations, while on 13 November it will explain key points in prompt design and system integration design.