Softfront Holdings and its subsidiary will unveil a demonstration embodying the new-concept voice AI “commubo intelligence” for the first time at the Call Center/CRM Exhibition. The exhibition will be held on 12 and 13 November 2026 at Sunshine City.
Softfront Holdings and ソフトフロントジャパン will exhibit at the “Call Center/CRM Demo & Conference 2026 in Tokyo,” held at Sunshine City in Ikebukuro, Tokyo. They will present a voice AI conversation demonstration showcasing a new concept, and visitors will be able to experience the demonstration at the booth.
“commubo” is based on a concept that aims to advance customer service beyond conventional automated response systems, with enhanced voice conversation capabilities and the use of knowledge as its core elements. The exhibition booth will feature the knowledge fabric mechanism and a voice conversation demonstration, highlighting the use of in-house corporate knowledge.
Related seminars will also be held during the exhibition, including a case study on reducing workloads with an AI voicebot at an energy company’s contact center and an explanation of prompt design for generative AI voicebots.