The customer management system of a subsidiary operating the Hankyu Hanshin Department Stores reservation website was subject to unauthorized access, and approximately 1.26 million records of personal information may have been compromised. Unauthorized access was also confirmed on the online stores “HANQYU HANSHIN E-STORES” and “Remo Order,” which were temporarily suspended. No unauthorized use has been identified to date, and an inquiry form has been set up.
On the 16th, a subsidiary in Osaka announced that the customer management system had been subject to unauthorized access through a reservation website operated by Hankyu Hanshin Department Stores. The information that may have been compromised is said to comprise approximately 1.26 million customer records.
On the 17th, unauthorized access was also confirmed on the online stores “HANKYU HANSIN E-STORES” and “Remo Order,” and the entire system was temporarily suspended. Remo Order remains unavailable.
H2O Retailing said that no unauthorized use had been identified to date, urged customers to exercise caution regarding suspicious communications, and set up an inquiry form.